CSG Now Provides Access to Customer Self-Care and Electronic Billing
Capabilities to Nearly 23 Million Subscribers
ENGLEWOOD, Colo., June 15 /PRNewswire-FirstCall/ -- Global customer care
and billing solutions provider CSG Systems (Nasdaq: CSGS) today announced that
Mediacom Communications Corporation (Nasdaq: MCCC), the nation's 8th largest
cable television company passing approximately 2.77 million homes and serving
about 1.53 million basic subscribers in 23 states, has successfully deployed
CSG(R) Care Express to enable its subscribers to manage their personal
accounts without making costly calls to the customer service center.
(Logo: http://www.newscom.com/cgi-bin/prnh/20020627/CSGSLOGO)
Mediacom Communications has deployed the Electronic Bill Presentment and
Payment (EBPP) module within CSG Care Express to give its subscribers the
ability to view, manage and pay their bills online.
"By offering a new channel to pay bills and conduct other business online,
we can raise the level of customer service we provide while giving our
customers an easy way to maintain their accounts," said Charles Bartolotta,
senior vice president, Customer Operations, Mediacom Communications. "Moving
statements and bill payment online also frees our customer service
representatives from taking routine account inquiry calls and allows them to
focus on higher-value customer care functions."
CSG is now working with Mediacom Communications to implement the Customer
Self-Care module of Care Express that will allow subscribers to activate new
services and manage account information online.
"Based on successful customer implementations like Mediacom's, CSG was
recently recognized for its effective use of EBPP and customer self-care tools
worldwide with the Frost & Sullivan Award for Vertical Market Strategy," said
Ed Nafus, president, CSG's Broadband Services Division. "Mediacom's use of
online EBPP and self-care tools will allow its customers to interact with
their provider on their terms, while reducing operational costs."
CSG Care Express virtually eliminates manual processes carried out by
customer service representatives (CSRs) when taking orders and upgrading
services. Currently, new customers across the country are signing up for Care
Express services at a rate of over 5,000 new users per day. With the addition
of Mediacom Communications, CSG provides access to online customer self-care
services to nearly 23 million cable and high-speed data subscribers.
About Mediacom Communications
Mediacom Communications is the nation's 8th largest cable television
company and the leading cable operator focused on serving the smaller cities
and towns in the United States. Mediacom Communications offers a wide array
of broadband products and services, including traditional video services,
digital television, video-on-demand, high-definition television and high-speed
Internet access. The Company's cable systems pass approximately 2.77 million
homes and serve about 1.53 million basic subscribers in 23 states. More
information about the Company can be accessed on the Internet at:
http://www.mediacomcc.com.
About CSG Care Express
CSG Care Express enables customers of broadband services providers and
direct broadcast satellite providers (DBS) to perform self-care functions such
as viewing, managing and paying bills over the Internet. Care Express works
with CSG's CCS core billing solution and offers three fully-integrated
options -- an Electronic Bill Presentment and Payment (EBPP) module, a
Self-Care module and a Consolidator module, managed in CSG Systems' state of
the art service bureau facility. Over one and a half million customers use
Care Express on a regular basis to pay bills, manage account information and
add or change services without interacting with a call center.
About CSG Systems
With worldwide headquarters in Englewood, Colo., CSG Systems is a
subsidiary of CSG Systems International, Inc. (Nasdaq: CSGS). CSG and its
wholly-owned subsidiaries serve more than 265 service providers in more than
40 countries. CSG is a leader in next-generation billing and customer care
solutions for the cable television, direct broadcast satellite, advanced IP
services, next generation mobile, and fixed wireline markets. CSG's unique
combination of proven and future-ready solutions, delivered in both outsourced
and licensed formats, empowers its clients to deliver unparalleled customer
service, improve operational efficiencies and rapidly bring new
revenue-generating products to market. CSG is an S&P Midcap 400 company. For
more information, visit our website at http://www.csgsystems.com.
SOURCE CSG Systems
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Related links:
http://www.csgsystems.com
Photo Notes:
NewsCom:
http://www.newscom.com/cgi-bin/prnh/20020627/CSGSLOGO
AP Archive: http://photoarchive.ap.org
PRN Photo Desk, photodesk@prnewswire.com
CONTACT:
Marvin Rappaport, Vice President, Government
Relations of Mediacom Communications, +1-845-695-2704; or Elise
Brassell, +1-303-804-4962, elise_brassell@csgsystems.com, or Liz
Bauer, Investor Relations, +1-303-804-4065,
liz_bauer@csgsystems.com, both of CSG Systems
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