Isuzu Re-Ups Raytheon for Outsourced Learning Services

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Isuzu Re-Ups Raytheon for Outsourced Learning Services
    TROY, Mich., June 19, 2006 /PRNewswire/ -- Raytheon Company's
subsidiary Raytheon Professional Services LLC (RPS) and Isuzu Motors
America, Inc., have signed a contract for outsourced learning services. The
contract extends a previous five-year contract between the two companies.
Terms were not disclosed.
    Under the new contract, RPS will design, develop and deliver technical
and fixed-operations training to Isuzu's service personnel at SUV
dealerships throughout the United States. The training will be made
available through Web- based simulation courses and highly interactive,
hands-on workshops. RPS will also implement a certification program with
Web-based assessments for fixed operations personnel.
    "Isuzu views dealership training as an increasingly important lever for
improving customer satisfaction and reducing costs," said Ken Schoffstoll,
executive manager, Service Technical Department of Isuzu Motors America,
Inc. "For more than half a decade, Raytheon Professional Services has
demonstrated the best mix of flexibility and scalability to deliver on
Isuzu's training and certification needs."
    In recent years, Isuzu and RPS have worked together to introduce
several enhancements to the learning experience of Isuzu's service
personnel. These enhancements have improved technicians' accessibility to
training material and decreased training costs for dealership owners. RPS
converted all Isuzu CD- ROM-based training to a Web-based format, enabling
technicians to access up- to-date information whenever needed. RPS also
converted several hands-on workshops into Web-based simulations, reducing
costs associated with technician travel and time away from dealerships. For
the remaining hands-on workshops, RPS negotiated an agreement with General
Motors (GM) to conduct Isuzu dealership training at 36 GM training
facilities across the United States, bringing training closer to
technicians.
    "Isuzu and RPS began working together more than five years ago to
introduce a blended approach to technician training," said Dave Letts, RPS
general manager. "This contract extension highlights RPS's ability to
perform over the long haul for clients like Isuzu with widely dispersed
learner populations working in technically complex environments."
    Isuzu Motors America, Inc., is the U.S. distributor of Isuzu sport
utility vehicles, pickup trucks and diesel engines.
    Raytheon Professional Services LLC is a global leader in learning
services and outsourcing. With 750 learning professionals serving clients
in 50 countries and 25 languages, Raytheon Professional Services designs
and executes learning solutions that improve the performance of clients'
extended enterprises.
    Raytheon Company (NYSE: RTN), with 2005 sales of $21.9 billion, is an
industry leader in defense and government electronics, space, information
technology, technical services, and business and special mission aircraft.
With headquarters in Waltham, Mass., Raytheon employs 80,000 people
worldwide.
    Contact:
    Jeff Lucas
    972.205.5200
SOURCE Raytheon Company
http://www.raytheon.com/
CONTACT:
Jeff Lucas of Raytheon Company,
+1-972-205-5200