IRVINE, Calif., June 19 /PRNewswire-FirstCall/ -- Gateway, Inc. today
launched a voluntary recall of approximately 14,000 lithium ion battery
packs. Under certain conditions, these battery packs can overheat and
create a potential fire hazard. The company is cooperating with the U.S.
Consumer Product Safety Commission to act in the interest of customer
safety.
The affected battery packs were shipped as the primary or spare battery
pack for Gateway 400VTX and 450ROG series notebooks sold during a
three-month period from May 2003 to August 2003. The battery packs were
sold in the United States through Gateway's Professional and Direct
channels, including its Gateway Country stores.
Gateway advises customers to contact the company to determine whether
their battery pack is a part of this recall. Only battery packs identified
by part number 6500760 or 6500761 (included on a label on the underside of
the battery pack) are affected. The Gateway systems listed may have shipped
with battery packs other than those identified here. Only battery packs
with the listed part numbers are being recalled. Customers can find more
detailed information and instructions by visiting
http://www.gateway.com/battery. Customers may also contact Gateway by phone
at (800) 292-6813 from 7 a.m. to 10 p.m. Central time, seven days a week.
Gateway will replace affected battery packs at no cost to the customer.
In the meantime, customers may continue to use their notebook PCs by
turning off the system, removing the battery pack, and powering the system
via AC adapter and power cord.
Gateway is working with its suppliers to cover the cost of replacement
battery packs and certain other related costs. Gateway expects its direct
costs will be limited to incidental expenses associated with administering
the exchange program.
About Gateway
Since its founding in 1985, Irvine, Calif.-based Gateway (NYSE: GTW)
has been a technology pioneer, offering award-winning PCs, servers and
related products to consumers, businesses, government agencies and schools.
Gateway is the third largest PC company in the U.S. and among the top ten
worldwide. The company's value-based eMachines brand is sold exclusively by
leading retailers worldwide, while the premium Gateway line is available at
major retailers, over the web and phone, and through its direct and
indirect sales force. See http://www.gateway.com for more information.
SOURCE Gateway, Inc.
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Related links:
http://www.gateway.com
CONTACT:
Lisa Emard of Gateway, Inc., +1-949-471-7705,
lisa.emard@gateway.com
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