LONDON, July 7 /PRNewswire-FirstCall/ -- United Business Media ("UBM")
(LSE: UBM) today announced that its CMP Media subsidiary has acquired the US
based Incoming Calls Management Institute ("ICMI") for $3.75m. In 2004 ICMI
generated revenue of $4.1m and EBITDA of $0.6m.
    CMP Media is a leading player in Call Centre events and marketing
services and this acquisition strengthens and deepens that position. ICMI's
large and growing membership and its strong network outside the US, will also
provide a springboard for further international expansion. Through CMP Media,
and both CMP Information and CMP Asia, UBM already has leading Call Centre
positions in the US, the UK and Asia.
    ICMI's events and marketing products include training and customised
educational services - provided to a wide and growing membership and client
base, directly and also via an international network of global partners.
    In addition to the initial consideration today's transaction includes a
potential maximum earnout of up to $7.5m over several years, subject to
performance criteria.
    CEO of CMP Media, Gary Marshall said, "The quality of ICMI's materials
and its client base further strengthens our global position at an exciting
time of opportunity in the call centre market - as it develops and grows in
response to offshore developments and new technologies."
    CEO of UBM, David Levin said, "ICMI represents another solid bolt on
acquisition, deepening UBM's market leading presence and developing our
global matrix of information services products, in a carefully selected
specialist vertical - serving an attractive end market."
    Notes to Editors:
    Related Websites:

    http://www.cmpmedia.com
    http://www.icmi.com
    http://www.callcentermagazine.com
    http://www.commweb.com
    http://www.callcentre.co.uk
    http://www.callcentre-mediaportal.com
    http://www.callcentrejobs.com

    ICMI
    ICMI's mission is to help its clients, its members and their call centres
to achieve operational excellence and superior operating business results.
    Companies who have participated in ICMI's seminars include:
    American Express, Amtrak, Ansett Australia, AT&T, Bank of America, Bell
Atlantic, British Airways, British Telecom, Chase Manhattan, CitiBank, Coca
Cola, Compaq, Ford Motor Co, Four Seasons Hotels, GE Answer Center, Hershey's
Chocolate World, Hewlett-Packard, Honeywell, Intercontinental Hotels, John
Hancock Financial Services, K-mart, Marriott, Mellon Bank, Microsoft,
National Car Rental, Nabisco, National Express, Nike, Nintendo, Pacific Bell,
Putnam Financial Services, San Diego Gas & Electric, Simon & Schuster, South
Wales Electricity, Southwestern Bell, Sun Alliance, Texaco, Texas
Instruments, Toyota, Unisys, USA Today, Vodafone, Walt Disney Travel,
Westinghouse, Yorkshire Electricity.
    ICMI's global partnership arrangements include activities in: Argentina,
Australia, Hong Kong, Malaysia, The Netherlands, New Zealand, Norway, The
Philippines, Portugal, Singapore, Spain and the United Arab Emirates.
    Existing UBM Call Centre and related products include:

    Call Center Magazine
    Call Center Handbook
    CommWeb, The Telecom Pipeline
    CallCenter Demo & Conference, Austin, Texas
    CallCenter Demo & Conference, Orlando, Florida
    Call Centre Executive Forum, Southampton, England
    Call Centre Expo, Birmingham, England
    Call Centre DataFile
    Call Centre Focus Magazine
    Call Centre Media Portal
    CallCenter/CRM Demo & Conference, Tokyo


    United Business Media plc (http://www.unitedbusinessmedia.com) is a
leading provider of business information services to the technology,
healthcare, media, automotive, financial services and property industries.
UBM offers services in news distribution, publishing and events to customers
across the globe. Its brands include PR Newswire, the world's leading
corporate news distribution service; and CMP, the B2B media and exhibition
group operating in high tech, healthcare, property, entertainment, jewellery
& fashion in the US, UK, Asia and Europe.
    This press release includes statements which are not historical facts and
are considered "forward-looking" within the meaning of Section 27 of the
Securities Act of 1933, as amended. These forward-looking statements reflect
UBM's current views about future events, business and growth strategy and
financial performance. These forward-looking statements are identified by
their use of terms and phrases such as "believe," "expect," "plan,"
"anticipate," "on target" and similar expressions identifying forward-looking
statements. Investors should not rely on forward-looking statements because
they are subject to a variety of risks, uncertainties and other factors that
could cause actual results to differ materially from UBM's expectations. UBM
expressly does not undertake any duty to update forward-looking statements.
Management does not attempt to update forecasts unless conditions materially
change.

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