Innovative Best Practices Center, Staffed by Gateway Employees, Will
Provide Direct Touch Point With Customers and Create a Rapid Feedback Loop
for New Products and Services
NORTH SIOUX CITY, S.D., July 13 /PRNewswire-FirstCall/ -- Gateway Inc.,
the nation's third largest PC company, today announced that North Sioux
City, S.D., already home to nearly 1,000 employees, was selected as the
location for an innovative new technical support center that will be fully
functional in the third quarter of 2006. First-year employment in the
facility is expected to grow to more than 130 people.
The Best Practices Center (BPC) will enable Gateway to better serve its
customers by bringing together state-of-the-art analytics, tools,
technology and people to create service and support-related "best
practices" that reinforce the company's long-standing commitment to
continuous improvement on customer satisfaction. The BPC will also provide
Gateway's product development and quality assurance teams with field data
and customer input that can be used to enhance current and future product
offerings.
"In a return to our roots, Gateway is once again taking an innovative
approach to customer service and differentiating itself from the
competition with a common sense strategy that will meet customer demands,"
said Rick Snyder, Gateway's chairman and interim chief executive officer.
"While our competitors continue to go off-shore to save service costs,
Gateway is renewing its commitment to quality through investment in
experienced, well-trained and dedicated support agents."
"We are pleased that Gateway has chosen South Dakota for its most
recent expansion," said South Dakota Gov. Mike Rounds. "Companies like
Gateway are experiencing first hand that when they do business in South
Dakota, they have access to the most dedicated, prepared workers in the
world and a business climate that maximizes profits."
"We want to thank Governor Rounds and state and local officials in
South Dakota for working with us on this important project," said Snyder.
"Since 1985, we've worked closely with many great leaders in the region and
are delighted to once again tap into the highly qualified Siouxland
workforce as we grow."
In addition to the state of South Dakota, the City of North Sioux City
and the Siouxland Initiative were key partners in attracting this important
project.
Interested Applicants
Gateway is currently recruiting qualified applicants in the areas of
engineering, training, technical writing and analysis, as well as call
center supervisors and agents. Interested applicants can obtain more
information by visiting: http://www.gateway.com or the state of South
Dakota's website at http://www.sdjobs.org.
About Gateway
Since its founding in 1985, Irvine, Calif.-based Gateway (NYSE: GTW)
has been a technology pioneer, offering award-winning PCs and related
products to consumers, businesses, government agencies and schools. Gateway
is the third largest PC company in the U.S. and among the top ten
worldwide. The company's value-based eMachines brand is sold exclusively by
leading retailers worldwide, while the premium Gateway line is available at
major retailers, over the web and phone, and through its direct and
indirect sales force. See http://www.gateway.com for more information.
Special note
This press release contains forward-looking statements that involve
risks and uncertainties, as well as assumptions that, if they do not
materialize or prove incorrect, could cause Gateway's results to differ
materially from those expressed or implied by such forward-looking
statements. All statements, other than statements of historical fact, are
statements that could be forward-looking statements, including any
projections or preliminary estimates of earnings, revenues, or other
financial items; any statements of plans, strategies and objectives of
management for future operations; the extent of seasonal changes in demand;
any statements regarding proposed new products, services or developments;
any statements regarding future economic conditions or performance;
statements of belief and any statement of assumptions underlying any of the
foregoing. The risks that contribute to the uncertain nature of these
statements include, among others, risks related to shifting our
distribution model to third-party retail; competitive factors and pricing
pressures, including the impact of aggressive pricing cuts by larger
competitors; general conditions in the personal computing industry,
including changes in overall demand and average selling prices, shifts from
desktops to mobile computing products and information appliances and the
impact of new microprocessors and operating software; the ability to
simplify the company's business, change its distribution model and
restructure its operations and cost structure; component supply shortages;
short product cycles; the ability to access new technology; infrastructure
requirements; risks of international business; foreign currency
fluctuations; risks relating to new or acquired businesses, joint ventures
and strategic alliances; risks related to financing customer orders;
changes in accounting rules; the impact of litigation and government
regulation generally; inventory risks due to shifts in market demand; the
impact of employee reductions and management changes and additions; and
general economic conditions, and other risks described from time to time in
Gateway's Securities and Exchange Commission periodic reports and filings.
Gateway assumes no obligation to update any forward-looking statements to
reflect events that occur or circumstances that exist after the date on
which they were made.
SOURCE Gateway Inc.
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Related links:
http://www.sdjobs.org
http://www.gateway.com
CONTACT:
Media, Erin Davern, +1-949-471-7785,
erin.davern@gateway.com, or David Hallisey, +1-949-471-7703,
david.hallisey@gateway.com, or Investors, Marlys Johnson,
+1-605-232-2709, marlys.johnson@gateway.com, all of Gateway Inc.
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