NEW YORK, July 13 /PRNewswire/ -- IQPC's 5th Contact Center Performance
Measurement Summit will feature two days of main conference sessions led by
industry experts providing proven tactics on how to overcome the biggest
challenges of a call/contact center.
Donna Fluss, Author of The Real Time Contact Center will deliver the
Keynote Address on the hot trends that are driving contact center
evolution. Donna will also give delegates a blue-print for building a
world-class contact center. Each registrant will also receive a
complimentary copy of her aforementioned book.
The speaker faculty will also include experts from: Citigroup, Sprint
Nextel, Continental Airlines, BlueCross and BlueShield of South Carolina,
TD Ameritrade, BellSouth, and more. The speaking faculty was specifically
selected to provide delegates not only with superior performance
measurement systems, but also with ideas on how to select and implement the
correct technologies, integrate cross-selling and up-selling and utilize
customer feedback to increase quality.
Four 3-hour length workshops will be offered to provide a truly
customizable learning experience:
MONDAY, August 7, 2006:
Workshop A: Strategy to Performance, Tying it All Together
Workshop B: Making the Best Supplier Decisions
Workshop C: Achieving Performance Excellence -- Taking Your Call Center
from Good to Great
Workshop D: Turning Your Contact Center Agents into Marketers
For more information on this conference, please visit
https://www.iqpc.com/na-10488-01 or call customer service at 800-882-8684.
About Call Center IQ:
Call Center IQ, a division of IQPC, is dedicated to providing
practical, detailed information, through educational conferences held at
the national level. International Quality & Productivity Center
(http://www.iqpc.com) provides millions of business executives with
tailored practical conferences, keeping them up-to-date with industry
trends, technological developments and the regulatory landscape. Last year
alone, IQPC produced more than 1,200 events. And we continue to grow.
Founded in 1973, IQPC now has offices across five continents around the
world.
SOURCE IQPC
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Related links:
http://www.IQPC.com
CONTACT:
Annie O'Brien of IQPC, +1-212-885-2722
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