Recordant's technology, analytics and consulting solutions to raise
standards of call-center customer service
ALPHARETTA, Ga., July 15 /PRNewswire/ -- Recordant, the sole provider
of audio-capture technology solutions that generate meaningful and
actionable intelligence from organizations' direct interactions with the
public, today announced an integrated technology, analytics and consulting
package aimed at driving the highest standards of customer service at the
Panama-based call centers of Chronicity, the chronic diseases treatment
specialist.
Recordant's audio-capture technology will record telephone
conversations between Chronicity's sales team and potential clients and
upload them to a secure server. Sophisticated word- and phrase-spotting
technology will then identify strengths and weaknesses in each customer
interaction. Chronicity staff will have access to the actionable online
data through a permission-based user interface on the World Wide Web.
Recordant consultants will be on hand to interpret the data and suggest
ways in which to improve customer interactions. The technology solution is
intended to replace and significantly improve upon a 'mystery shopper'
program, previously used at Chronicity.
Speaking of the program, Chronicity CEO Robert S. Baury, said,
"Recordant provides game-changing technology solutions for small to medium
size businesses like ours who could not justify traditional market software
solutions. Like most small businesses, we are dependent upon our front line
of customer service; we need to be nimble and rapidly adjust to market
conditions."
He continued, "Recordant's solution provides us with the perfect tool
for us to ensure that our people are addressing our prospective patients in
an efficient and effective manner. It is the only way we are able to roll
out new programs as quickly as we do, allowing us to train, test and
readjust our client offerings based on their feedback. We are excited at
the opportunity to significantly raise our game through the deployment of
this solution."
Chris Etter, Recordant CEO, said, "It is always a pleasure when our
technology is adopted in a region where it has not been before. I have the
greatest respect for Chronicity and the very important work that they do,
and I am delighted that we have an opportunity to assist them in Panama."
About Recordant: Recordant is the first firm to develop and market
technology and consulting services that generate meaningful and actionable
feedback from organizations' face-to-face and telephonic interactions with
the public. Recordant allows retail stores, automotive dealerships, car
rental companies, hotel lobbies or military recruiters -- indeed, anywhere
where employees seek a sales or commitment decision from members of the
public -- to improve processes, levels of service and compliance standards
while training their workforces in the very best practices. Based in
Alpharetta Georgia, Recordant is a private company. http://www.recordant.com
About Chronicity: Chronicity, Inc. specializes in providing integrative
treatment for chronic diseases with a focus on achieving positive long-term
results. Through the development of a proprietary treatment algorithm which
includes nutritional counseling, medication management, psychological
services, skills coaching, and an outcome management system, its ADD Health
and Wellness and Fibromyalgia & Fatigue Centers are creating a revolution
in the treatment of chronic diseases. For more information, please visit
http://www.addhealthandwellness.com or http://www.fibroandfatigue.com
Contact: Kristen Potter, 904-483-3824
kristen.potter@keymergroup.com
SOURCE Recordant
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Related links:
http://www.addhealthandwellness.com
http://www.fibroandfatigue.com http://www.recordant.com
CONTACT:
Kristen Potter, +1-904-483-3824,
kristen.potter@keymergroup.com, for Recordant
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