SOUTHFIELD, Mich., July 17 /PRNewswire/ -- Federal-Mogul Corporation has
introduced an online customer service system that enables North American
vehicle parts distributors to enter and manage product orders through the
company's popular FMeConnect global Web portal.
(Logo: http://www.newscom.com/cgi-bin/prnh/20000525/DETH025LOGO )
Available immediately to distributors who are registered users of
FMeConnect, the new system is designed to serve as a one-stop business
resource. It allows distributors to quickly and efficiently manage a full
range of transactions, including order entry, part availability checking,
order status inquiries, access to electronic catalog and parts interchange
data, shipment tracking, and backorder reporting.
The system covers a broad range of popular Federal-Mogul aftermarket
brands and product lines, including Moog(R) chassis parts, Wagner(R) brake
products, Sealed Power(R) engine components, Speed-Pro(R) engine parts,
Carter(R) fuel systems, Fel-Pro(R) gaskets, FP-Diesel(R) heavy-duty engine
parts, National(R)/BCA(R) bearings and seals, Precision(R) U-joints, and
Abex(R) brakes. Federal-Mogul plans to add Champion(R) spark plugs and wires,
Wagner(R) lighting products and Anco(R) wipers to the system during the fourth
quarter of 2003.
"This important new tool enables distributors to manage their
relationships with Federal-Mogul in a more efficient and cost-effective way
through the power of e-commerce," said Joe Felicelli, senior vice president,
worldwide aftermarket operations, Federal-Mogul. "We want to be distributors'
most versatile and valuable supplier, and Web-based systems can play a major
part in this daily effort."
Developed on the basis of extensive customer research, the new Web order
management system already is handling approximately 5,000 transactions per
week but can process well over that volume, according to Gary Heikes, manager,
FMeConnect order management. "We expect the number of registered users to
explode as distributors learn how easy and powerful this new tool really is,"
he said. "Registered users can follow virtually any order from entry to
delivery to their loading dock without picking up the telephone or sending a
fax. It's a much faster, easier system that enables our customers to more
effectively apply their administrative resources."
Access to the new system is available through the FMeConnect portal on the
http://www.federal-mogul.com global Web site. Distributors can register for password
access to the system's secure functions by contacting their Federal-Mogul
sales or customer service representative.
Federal-Mogul is a global supplier of automotive components, sub-systems,
modules and systems serving the world's original equipment manufacturers and
the aftermarket. The company utilizes its engineering and materials
expertise, proprietary technology, manufacturing skill, distribution
flexibility and marketing power to deliver products, brands and services of
value to its customers. Federal-Mogul is focused on the globalization of its
teams, products and processes to bring greater opportunities for its customers
and employees, and value to its constituents. Headquartered in Southfield,
Michigan, Federal-Mogul was founded in Detroit in 1899 and today employs
47,000 people in 24 countries. For more information on Federal-Mogul, visit
the company's web site at http://www.federal-mogul.com .
SOURCE Federal-Mogul Corporation
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Related links:
http://www.federal-mogul.com
Photo Notes:
NewsCom: http://www.newscom.com/cgi-bin/prnh/20000525/DETH025LOGO
PRN Photo Desk, 888-776-6555 or 212-782-2840
Company News On-Call:
http://www.prnewswire.com/gh/cnoc/comp/306225.html
CONTACT:
Jim Fisher, +1-248-354-9809, or Gary Heikes,
+1-248-354-7148, both of Federal-Mogul Corporation
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