Digital Insight's Market Leadership and Distribution Power Bring Unique
Benefits to Clients
CALABASAS, Calif., July 19 /PRNewswire-FirstCall/ -- Digital Insight Corp.
(Nasdaq: DGIN) (http://www.digitalinsight.com), the leading online banking provider,
announced today it has renewed its strategic partnership with LivePerson, Inc.
(Nasdaq: LPSN) (http://www.liveperson.com), a provider of communications solutions
for online sales, marketing and customer service, to provide a comprehensive
suite of secure online service products. Under terms of the agreement,
Digital Insight client financial institutions can now receive superior terms
for LivePerson products and solutions through 2007. The renewed strategic
partnership further demonstrates that Digital Insight's scale and market
leadership deliver unique benefits to its clients.
Digital Insight's portfolio of online support products and services enable
financial institutions to efficiently provide customer service at every touch
point throughout the online banking experience, while helping reduce cost and
generate cross sales opportunities for the institution. Instead of
single-threading emails to answer eService requests, customer service agents
of Digital Insight clients can use an innovative aggregated console to operate
secure chat and respond to email received from within online banking sessions
as well as from the financial institution's public Web site. A dynamic
self-service knowledgebase also enables end users to find information from an
interactive FAQ database, maintained by the financial institution, before
initiating an email or chat for agent assistance. In addition, Digital
Insight offers a full suite of phone support options ranging from tier 1 level
support to fully outsourced branch services. These support options are
available to all Digital Insight consumer Internet Banking and Business
Solutions-ASP clients to simplify and streamline online end user support.
"We are pleased to renew our partnership with Digital Insight and provide
financial institutions with an integrated platform to service customers
online," said Robert LoCascio, LivePerson CEO. "We will continue to achieve
our common goal of helping financial institutions transform their online
channel into a proactive sales and service medium, that replicates the
in-branch experience."
"Our relationship with a market leading innovator like LivePerson is
another example of how Digital Insight uses strategic partnerships to deliver
the industry's broadest array of world-class products, solutions and support
services," said Digital Insight Chairman, President and CEO Jeff Stiefler.
"Together these capabilities level the playing field for our clients and
provide them with the tools they need to compete and win in the marketplace."
Based on its leading base of customers and active end-users, Digital
Insight is the largest outsourced provider of online banking services.
About LivePerson
LivePerson is a leading provider of communications solutions for online
sales, marketing and customer service. LivePerson's Timpani platform enables
online businesses to identify and engage the right customer with the right
communication channel at the right time, thereby enhancing the online
experience. Chat, marketing and selling tools, a self-service knowledgebase
and email management are combined with industry-leading channel matching
technology, rules-based intelligence, routing and reporting, to offer clients
the opportunity to increase sales, lower customer service costs and enhance
the customer experience. The company's roster of more than 3,000 customers,
including EarthLink, Microsoft, Hewlett Packard, Qwest, Verizon and AT&T, have
long reported significant savings, increased sales and high customer
satisfaction using LivePerson's technologies. LivePerson is headquartered in
New York City.
About Digital Insight
Digital Insight(R) Corporation is the leading online banking provider for
financial institutions. Through its comprehensive portfolio of Internet-based
financial products and services built upon the company's unique architecture,
Digital Insight enables banks and credit unions to become the trusted
transaction hub for their retail and commercial customers. Digital Insight
offers consumer and business Internet banking, online lending, electronic bill
payment and presentment, check imaging, account-to-account transfers, Web site
development and hosting and marketing programs designed to help increase
online banking end user growth and more. Each Digital Insight product and
service reinforces the strength of its financial institution clients.
Safe Harbor Statement under the Private Litigation Reform Act of 1995
This release contains forward-looking statements within the meaning of the
Private Securities Litigation Reform Act of 1995. Such statements are based
on management's current expectations. Because of various risks and
uncertainties, actual strategies and results in future periods may differ
materially from those currently expected. Additional discussion of factors
affecting these forward looking statements is contained under the caption
"Risk Factors" in Digital Insight's most recent Annual Report on Form 10-K and
Quarterly Report on Form 10-Q filed with the Securities and Exchange
Commission. Digital Insight undertakes no obligation to update publicly any
forward-looking statements.
SOURCE Digital Insight Corporation
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Related links:
http://www.digitalinsight.com
http://www.liveperson.com
CONTACT:
Corporate Communications, Tobin Lee,
+1-818-878-6048, tobin.lee@digitalinsight.com, or Investor
Relations, Erik Randerson, +1-818-878-6615,
erik.randerson@digitalinsight.com, both of Digital Insight
Corporation; or Public Relations, Jennifer Smith of LivePerson,
Inc., +1-212-609-4253, jsmith@liveperson.com
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