Free eBook Provides Practical Methods and Best Practices to Help IT Deliver
Exceptional Service
DETROIT, July 21 /PRNewswire-FirstCall/ -- Compuware Corporation
(Nasdaq: CPWR) today announced the availability of a free and complete
eBook, "The Definitive Guide to Business Service Management." This eBook,
available at http://www.compuware.com/ebook , provides IT organizations
with easily adopted best practices and innovative new processes to deliver
increased value through improved IT service delivery and better alignment
with business goals.
This independent guide, authored by technology veteran Greg Shields and
published by Realtime Publishers, explores the power of Business Service
Management (BSM) and offers a multitude of tips for implementing BSM and
maximizing management, operational and IT value. The eBook helps IT
organizations move from an infrastructure-focused mindset to an
organizational focus on business-driven service delivery.
"Organizations that successfully adopt BSM become much more agile and
are better able to serve the needs of their customers," said Shields. "My
hope is that organizations struggling to deliver stronger value to the
business will find this new eBook helpful in making that move to Business
Service Management."
Greg Shields, a co-founder of Concentrated Technology, has nearly 15
years of experience in information technology with extensive experience in
system administration, engineering and architecture. Previously a senior
system engineer for Raytheon Company, Shields has experience authoring
formalized IT configuration management procedures for U.S. government
satellite code development activities. A contributing author to Redmond and
Microsoft Certified Professional Magazine, Shields writes two regular
columns, numerous feature articles, webcasts and white papers.
"Compuware is pleased to offer this free eBook to IT leaders and
practitioners interested in realizing the value of BSM," said Steve Tack,
Compuware Vice President, IT Service Management. "The guidance in this book
will help IT to perform service monitoring, reporting and notification in a
way that makes sense and provides value not only to those in IT, but also
to an organization's business leaders--the true customers of IT."
The ten-chapter eBook covers topics ranging from the power and
implementation of BSM, IT service management evolution, end-user experience
monitoring, ITIL and Six Sigma. Recently published on a chapter-a-month
basis, the eBook is now available for the first time as a completed book in
a single PDF. Those interested can download the book at
http://www.compuware.com/ebook .
Compuware Corporation
Compuware Corporation makes IT rock around the world, helping CIOs
optimize IT performance to achieve business goals. Compuware solutions
accelerate the development, improve the quality and enhance the performance
of critical business systems while enabling CIOs to align and govern the
entire IT portfolio, increasing efficiency, cost control and employee
productivity throughout the IT organization. Founded in 1973, Compuware
serves the world's leading IT organizations, including more than 90 percent
of the Fortune 100 companies. Learn more about Compuware at
http://www.compuware.com .
Press Contact
Sean M. Patrick, Communication Analyst, Compuware Communications and
Investor Relations, 313-227-5594 sean.patrick@compuware.com
For Sales and Marketing Information
Compuware Corporation, One Campus Martius, Detroit, MI 48226,
800-521-9353, http://www.compuware.com
SOURCE Compuware Corporation
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CONTACT:
Sean M. Patrick, Communication Analyst,
Compuware Communications and Investor Relations, +1-313-227-5594,
sean.patrick@compuware.com, or for Sales and Marketing
Information, +1-800-521-9353
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