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Eloquent, Inc. Announces Second Quarter FY 2002 Results

                   Company Reports Quarterly Revenue Growth

    SAN MATEO, Calif., July 23 /PRNewswire-FirstCall/ --
Eloquent(R), Inc. (Nasdaq: ELOQ), a leading provider of sales effectiveness
solutions, today reported financial results for the second fiscal quarter
ended June 30, 2002.
    Revenue for the second quarter ended June 30, 2002 was $0.7 million, an
increase of $0.3 million from the prior quarter's revenue of $0.4 million, and
a decrease of $0.9 million from the second quarter of 2001 revenue of
$1.6 million. Approximately 85% of the second quarter of 2002 revenue is from
Eloquent's LaunchForce(R) business, with the remainder being from Eloquent's
legacy content business.
    The second quarter of 2002 net loss was $2.3 million or a net loss of
$0.12 per share. The second quarter of 2002 pro forma net loss, adjusted to
exclude non-cash charges for stock-based compensation expense, restructuring
and impairment charges, and the non-cash charges associated with amortization
of Eloquent's investment in Rebop Media, Inc. and the intangible assets
recorded upon the acquisition of Rebop Media, Inc. was $2.2 million or a pro
forma net loss of $0.12 per share. This compares to a prior quarter net loss
of $6.9 million or $0.36 per share, and a pro forma net loss for the same
period of $3.4 million, or a net loss of $0.17 per share, which excluded items
consistent with the current period presentation and the cumulative effect of
accounting change associated with the adoption of Statement of Financial
Standard No. 142 which requires companies to assess the goodwill recorded from
previous acquisitions, and as necessary, record a one-time impairment charge
that does not affect cash or the Company's operations.
    The net cash outflow for the Company of $3.7 million during the second
quarter of 2002 consisted of approximately $2.3 million for the ongoing
operating activities, approximately $1.1 million associated with unoccupied
property and headcount reduction from approximately 80 to approximately 40
employees in the second quarter arising from the Company's restructuring
initiatives, and approximately $0.3 million for working capital. The cash and
short-term investment balance, as of June 30, 2002 was $14.0 million. The
Company has no bank debt.
    Cliff Reid, CEO and Chairman said, "We are pleased to report revenue
growth over the first quarter.  This revenue growth was driven by existing
customers expanding their successful LaunchForce deployments. Going into the
third quarter we have a strong pipeline of Fortune 1000 prospects which we are
confident will convert into new customers in the second half of the year.
However, market conditions remain extremely difficult.  New customers continue
their slow decision processes, which have extended our sales cycle. In the
present business climate, we have to allow more time to build revenue and
develop our business, which is one of the reasons we have cut our cash burn-
rate significantly. During the quarter we implemented the restructuring that
we discussed in last quarter's press release, and reduced the ongoing cash
burn from approximately $3.7 million per quarter to approximately $2.3 million
per quarter."
    During a conference call at 2:00pm Pacific Time on July 23, 2002, Chairman
and Chief Executive Officer Cliff Reid, and Chief Financial Officer John
Curson, will present an overview of the quarter ended June 30, 2002, and
Eloquent's strategic positioning. To listen to the call please dial
703-871-3599 at least 5 minutes prior to the scheduled start. Interested
parties will have the opportunity to listen to the conference call live on
Eloquent's website at http://www.eloquent.com (Investor Relations -- overview) or to
the webcast replay which will be available for 30 days. A replay of the call
will be available through July 30, 2002 by dialing 703-925-2435, passcode
#6100459.

    About Eloquent, Inc.
    Eloquent provides sales effectiveness solutions to Fortune 1000 companies
-- enabling organizations to increase the productivity of their sales and
marketing organizations, accelerate new revenues and reduce product launch
expenses. Using Eloquent's patented rich media platform, Eloquent
LaunchForce(TM) provides a closed-loop, field readiness solution that helps
companies better equip employees, partners, and channels with the information
they need to be more effective.  More than 50 Fortune 1000 companies,
including 3Com, Alcatel, BT, Citibank, Compaq, H&R Block, Nike, Merrill Lynch,
Siemens, and Quest have used Eloquent's solutions.  Eloquent is a registered
trademark of Eloquent, Inc., headquartered in San Mateo, California.  For more
information, visit http://www.eloquent.com.
    Except for historical information, all of the expectations and assumptions
contained in the foregoing are forward-looking statements involving risks and
uncertainties. Important factors that could cause actual results to differ
materially from such forward-looking statements include, but are not limited
to, competition in our markets and for qualified personnel, timing of customer
orders and technological change. For additional information regarding these
and other risks, refer to Eloquent's most recent filings with the Securities
and Exchange Commission.
    The above press release should be read in conjunction with the following
financial tables.

    NOTE:  Eloquent and the Eloquent logo are trademarks of Eloquent, Inc. All
other trademarks are the property of their respective owner


                            ELOQUENT, INC.
       UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
                 (in thousands, except per share data)


                                     Three Months Ended      Six Months Ended
                                         June 30,               June 30,
                                    2002           2001      2002       2001
    Revenue:
     Software licenses and
      maintenance                   $573           $642      $759     $1,169
     Services                        134            968       351      2,446
      Total revenue                  707          1,610     1,110      3,615

    Cost of revenue:
     Software licenses and
      maintenance and services       443          1,207     1,196      2,519
     Amortization of acquired
      technology and patents         135             --       269         --
      Total cost of revenue          578          1,207     1,465      2,519

    Gross margin                     129            403      (355)     1,096

    Operating expenses:
     Research and development        543          1,095     1,351      2,168
     Sales and marketing           1,279          2,514     2,772      4,801
     General and administrative      791          1,097     1,684      2,191
     Restructuring                  (962)         1,400      (962)     1,400
     Impairment of property and
      equipment                      779             --       779         --
     Amortization of investment
      in Rebop Media, Inc.            --            310        --        796
     Amortization of stock-
      based compensation             100            438       299        940
      Total operating expenses     2,530          6,854     5,923     12,296

    Loss from operations          (2,401)        (6,451)   (6,278)   (11,200)

    Interest and other income,
     net                             113            517       290      1,060
    Impairment of investment          --           (759)       --       (759)

    Net loss before cumulative
     effect of accounting
     change                       (2,288)        (6,693)   (5,988)   (10,899)

    Cumulative effect of
     accounting change **             --             --    (3,230)        --

    Net loss                     $(2,288)       $(6,693)  $(9,218)  $(10,899)


    Basic and diluted net loss
     per share:
     Net loss before cumulative
      effect of accounting
      change                      $(0.12)        $(0.37)   $(0.31)    $(0.61)
     Cumulative effect of
      accounting change **          --             --       (0.17)      --

     Net loss                     $(0.12)        $(0.37)   $(0.48)    $(0.61)

    Shares used in computing
     basic and diluted
     net loss per share           19,299         17,936    19,280     17,860


    Pro forma net loss *         $(2,236)       $(3,786)  $(5,603)   $(7,004)

    Pro forma net loss per
     share                        $(0.12)        $(0.21)   $(0.29)    $(0.39)

    Shares used in computing
     pro forma
     net loss per share           19,299         17,936    19,280     17,860


    *  The pro forma net loss used in computing pro forma net loss per share
    excludes non-cash charges for stock-based compensation expense,
    restructuring, impairment charges, the cumulative effect of the accounting
    change and the non-cash charges associated with amortization of Eloquent's
    investment in Rebop Media, Inc. and the intangible assets recorded upon
    the acquisition of Rebop Media, Inc.

    **  With effect from January 1, 2002, the Company adopted Statement of
    Financial Accounting Standards No. 142 ("SFAS 142").  SFAS 142 requires
    companies to assess the goodwill recorded from previous acquisitions and,
    as necessary, record a one-time impairment charge that does not affect
    cash or the Company's operations.


                        ELOQUENT, INC.
        UNAUDITED CONDENSED CONSOLIDATED BALANCE SHEETS
                        (in thousands)

                                                 June 30,         December 31,
                                                  2002                 2001

    ASSETS

    Current assets:
       Cash and short-term investments          $14,020              $21,405
       Accounts receivable, net                     307                  184
       Prepaid expenses and other current
        assets                                      789                  316

          Total current assets                   15,116               21,905

    Property and equipment, net                     694                1,944
    Acquired technology and patents               1,160                1,429
    Goodwill                                         --                3,230
    Other assets                                    654                  667

          Total assets                          $17,624              $29,175

    LIABILITIES AND STOCKHOLDERS' EQUITY

    Current liabilities:
       Accounts payable and accrued
        liabilities                              $2,377               $3,186
       Accrued restructuring liability              467                  855
       Capital lease obligation                      86                  230
       Deferred revenue                             741                  640

          Total current liabilities               3,671                4,911

    Accrued restructuring liability                 601                1,980

    Stockholders' equity:
       Capital stock                            129,394              129,446
       Unearned compensation                       (277)                (641)
       Notes receivable from employees              (25)                (100)
       Unrealized gain (loss) on
        investments                                  (7)                  94
       Accumulated deficit                     (115,733)            (106,515)

          Total stockholders' equity             13,352               22,284

          Total liabilities and
           stockholders' equity                 $17,624              $29,175



SOURCE Eloquent, Inc.




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Related links:
  • http://www.eloquent.com
    CONTACT:
    John Curson, Chief Financial Officer of
    Eloquent, +1-650-294-6500; or Investor Relations, Karen Keating,
    Analysts/Investors, or Pam Roberts, General, both of FRB/Weber
    Shandwick, +1-415-986-1591