Packaged Voice Application Solutions Designed to Lower Costs and Accelerate
Time to Market for Service Providers and Retailers
PERVASIVE 2003 CONFERENCE, DENVER, July 23 /PRNewswire-FirstCall/ --
BeVocal, a provider of managed call automation solutions to enterprises and
service providers, today introduced VoCare(TM), the industry's most
comprehensive set of voice-enabled application solutions targeted towards
automating customer lifecycle interactions. BeVocal's VoCare Suites are
comprised of over 25 individual applications and are aimed at telco service
providers, cable/satellite TV service providers and direct marketing
retailers. The company's new offering represents a compelling solution for
those enterprises that seek to reduce operational costs by decreasing the
extent of live agent interactions or by replacing aging premise-based IVR
systems.
Collectively, IVR systems are nearing the end of their lifecycles, forcing
contact center managers and IT buyers to decide on whether to invest in new
premise-based systems or to look at a new breed of hosted deployments, such as
BeVocal's, that offer compelling cost savings coupled with improved customer
experience. Two recent reports by Forrester Research and the Zelos Group
predict that the market is moving away from premise-based voice deployments
and project that hosted voice services are set to permanently outpace their
predecessor.
According to Gartner Group, 92% of customer interactions happen via the
telephone. VoCare combines BeVocal's voice-enabled applications development
expertise with its deep understanding of the common business processes
required to properly manage the customer lifecycle for service providers and
retailers. The results are packaged application solutions that can be rapidly
configured and deployed to support the telephony-based, self-service
initiatives of these organizations in a manner that increases levels of
customer service and yields an accelerated ROI.
Deployed as a managed service on BeVocal's award-winning Foundation Voice
Hosting Network(TM), VoCare application solutions can be launched for
customers in as little as one-third the time that it takes to deploy
traditional premise-based speech or IVR systems. BeVocal's rapid deployment
period enables businesses to demonstrably drive out costs, allowing them to
realize millions in ongoing savings and a full return on their investment in a
few as 3 months.
In a recent Zelos Group advisory entitled "Year of the Voice App Takes
Shape," Senior Analyst Dan Miller commends the vertical approach vendors are
taking and sees it as key to accelerating the growth of voice-enabled
services. "With VoCare, BeVocal is providing a pre-packaged, hosted solution
that comprehensively addresses some of the common customer care processes
within the targeted verticals. As such, VoCare helps to solve real business
problems in a manner that provides real value for customers through flexible,
performance-based pricing models."
Through the process of engaging with over 20 leading service provider and
retail organizations over the past year and applying BeVocal's Application
Discovery Methodology, BeVocal has identified over 25 specific voice-enabled
applications that deliver the most impact in enabling automation within the
enterprise customer lifecycle management process. BeVocal's VoCare
applications are categorized under the following suites:
For Service Providers
-- Customer Acquisition Suite: VoiceMart(TM), Handset Activator, Service
Activator, Product Rates & Information, Lead Capture
-- Billing & Payment Suite: Account Balance, VoicePay, Late Payment
Reminder, Service Refills, Branch Office Locator
-- Account Management Suite: Service Change, Name & Address Change,
Service Transfer
-- Service & Repair Suite: Feature Instructor ("How-to-Use"), Outage
Reports & Information, Service Appointment Scheduler, Service
Appointment Reminder, Service Technician Check-in
-- Call Routing Suite: Intelligent Call Routing, Virtual Operator
For Retailers
-- Customer Acquisition Suite: Catalog/Literature Request, Lead Capture,
Retail Store Locator
-- Orders & Payment Suite: Product Price & Availability, Order Capture,
Order Refills & Renewals, VoicePay
-- Order Fulfillment Suite: Order Status, Name & Address Change, Delivery
Driver Check-in
-- Call Routing Suite: Intelligent Call Routing, Virtual Operator
Each VoCare application is written in compliance with the latest VoiceXML
2.0 specification. Each application also contains customizable user interface
designs, call flows and voice prompts; extensive usage tracking and reporting
capabilities; and leverages BeVocal's extensive library of optimized grammars,
including some of the industry's most highly-tuned grammars for city, state,
street address, and name capture.
"Through almost five years of experience building and deploying high-
quality, voice-enabled application solutions for enterprises and service
providers, BeVocal has developed a deep understanding of our customers'
business processes and the common problems that they were facing," said Mikael
Berner, President & CEO of BeVocal. "It was therefore natural for us to
translate this understanding into a more packaged and repeatable application
format, thereby allowing us to address and support the needs of a broader base
of customers."
Pricing and Availability
The VoCare application suites are available now and pricing is available
upon request. More information can be obtained by sending email to
sales@bevocal.com or by contacting a BeVocal sales representative at
650-210-8600.
About BeVocal
BeVocal delivers managed VoiceXML call automation solutions to enterprises
and service providers that increase revenues, reduce operating costs and
improve customer service levels. Customers and partners use BeVocal's
application, hosting and developer solutions to deliver a wealth of services
including voice dialing, content and entertainment services, travel
information, workforce management and customer care. Customers and partners
worldwide build high quality voice applications using the industry's top
VoiceXML development environment, the BeVocal Cafe
( http://cafe.bevocal.com/ ), and host these applications on BeVocal's proven,
carrier-grade VoiceXML hosting platform. BeVocal is headquartered in Mountain
View, California. For more information, go to http://www.bevocal.com or call
650-210-8600.
SOURCE BeVocal
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Related links:
http://www.bevocal.com
CONTACT:
Carmen Hughes, +1-650-592-1768, or cell,
+1-415-699-1941, or carmen@ignitepr.com, for BeVocal Public
Relations
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