Company named Editors Choice in publication's Tech Support Showdown;
Gateway NX570X Notebook distinguished as Ultimate Choice 2007
IRVINE, Calif., July 24 /PRNewswire-FirstCall/ -- Delivering on its
promise to deliver first-rate products and services that exceed customers'
expectations, Gateway (NYSE: GTW) today announced that it was recognized
with a LAPTOP Editors' Choice award in the publication's recent Tech
Support Showdown 2007, receiving an overall grade of "A" for its
industry-leading phone and web support.
In addition, the publication gave the Gateway(R) NX570X notebook an
Ultimate Choice 2007 award in the mainstream notebook class, touting the
notebook as "our current favorite all-purpose notebook."
"The combination of high-quality products and unsurpassed service and
support gives consumers a compelling reason to buy Gateway and we're
extremely proud to be acknowledged by LAPTOP, an industry leader in mobile
computing," said Gary Elsasser, senior vice president, products.
"Delivering first-rate products is always our goal, but we're especially
pleased to be recognized for our service as well."
LAPTOP's Tech Support Showdown 2007 tested the service offerings of
nine leading notebook manufacturers. The publication experienced wait times
for Gateway ranging from less than a minute to only two minutes -- the
shortest wait time range among all nine vendors tested. The entire review
can be seen here:
http://www.laptopmag.com/Features/Tech-Support-Showdown-2007.htm
The publication was also impressed once the calls were answered. LAPTOP
stated that calls made to Gateway support were answered quickly and
completely, noting that technical support representatives were
"knowledgeable about our issue" and handled the process "with ease." This
comes after Gateway implemented 100 percent North American-based telephone
technical support for U.S. customers, ensuring customers' technical support
needs would be handled by experienced, well-trained and dedicated support
agents close to home. The full review of Gateway can be seen here:
http://www.laptopmag.com/Features/Tech-Support-Showdown-2007.htm?Page=5
Gateway's web support site was lauded by LAPTOP, noting that in
addition to driver and manual downloads, it also provides "succinct
directions with step-by-step screenshots." Gateway designed its support
website to be easy to navigate; it works based on the model numbers of the
PC and provides answers to a range of common questions PC customers have.
Additionally, LAPTOP awarded the Gateway NX570X with an Ultimate Choice
2007 designation. The review praised the notebook's "road-ready design"
that features a scratch-resistant case that "feels good to the touch" and
"is impervious to fingerprints." The publication also hailed the NX570X's
dual- core power with Intel Core 2 Duo processors and exceptional battery
life of up to five hours using the 8-cell battery, which is "excellent" for
this class of notebook.
About Gateway
Since its founding in 1985, Irvine, Calif.-based Gateway (NYSE: GTW)
has been a technology pioneer, offering award-winning PCs, servers and
related products to consumers, businesses, government agencies and schools.
Gateway is the third largest PC company in the U.S. and among the top ten
worldwide. The company's value-based eMachines brand is sold exclusively by
leading retailers worldwide, while the premium Gateway line is available at
major retailers, over the web and phone, and through its direct and
indirect sales force. See http://www.gateway.com for more information.
About LAPTOP Magazine
LAPTOP-Mobile Solutions for Business & Life celebrates the infusion of
mobile technology into our daily lives. LAPTOP delivers hands-on product
reviews, objective comparisons, groundbreaking coverage of the latest tech
trends, and insightful interviews with industry leaders -- information that
can't be found anywhere else. With page after page of the latest mobile
gear for work and play, including notebooks, smart phones, handhelds,
Wi-Fi, digital cameras, MP3 players, projectors, and more, LAPTOP
continuously provides business travelers, IT professionals, and mobile
enthusiasts with the tools needed to stay connected effortlessly. LAPTOP
and its special issues are published by Bedford Communications 18 times per
year. Additional information is available at http://www.laptopmag.com.
SOURCE Gateway
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Related links:
http://www.gateway.com
http://www.laptopmag.com
CONTACT:
David Hallisey of Gateway, +1-949-471-7703,
david.hallisey@gateway.com
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