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Eloquent, Inc. Announces Record Revenue in Second Fiscal Quarter

          Revenues Up 86%; 24 New Customers Added During the Quarter

    SAN MATEO, Calif., July 27 /PRNewswire/ -- Eloquent, Inc. (Nasdaq: ELOQ),
the leader in Web-based rich media business communications solutions, today
reported record financial results for the second quarter ended June 30, 2000.
    Total revenues for the quarter were $5.2 million, an increase of
86 percent over second quarter 1999 revenues of $2.8 million and an increase
of 13 percent over the first quarter of 2000.  Net loss, excluding the effect
of stock-based compensation and interest and other charges, was $4.3 million,
or a loss of $0.24 per share (on 17.6 million pro forma weighted shares
outstanding).  This compares to a net loss, excluding stock-based compensation
charges and interest and other charges, of $2.1 million or $0.20 per share for
the second quarter of the previous year (on 10.5 million pro forma weighted
shares outstanding).  The net loss before extraordinary expense for the first
quarter of 2000, excluding stock-based compensation charges and interest and
other charges, was $3.0 million, or $0.20 per share (on 14.8 million pro forma
weighted shares outstanding).
    Eloquent also reported a gross margin of $2.8 million, or 53 percent of
revenues, compared with a gross margin of 38 percent in the second quarter of
1999, and 52 percent reported for the quarter ended March 31, 2000.  The
Company indicated that the gross margin improvement was due primarily to the
combination of an increasing proportion of software licenses and overall
increased revenues.  Cash and cash equivalents as of June 30, 2000 were
$56 million.
    "The sales growth and increasing gross margin that we produced in the
second quarter continue to demonstrate Eloquent's path to profitability," said
Abe Kleinfeld, Eloquent's president and CEO.  "Eloquent enjoys a strong cash
position that will enable us to continue to invest in sales, marketing and new
product development.  In the upcoming quarter, we will introduce our next
generation server software, which represents the most significant development
in Eloquent's technology platform to date.  This reinforces our clear
leadership of the rich media market and places Eloquent in a position to fully
capitalize on the significant market opportunity that lies ahead."

    Mr. Kleinfeld also noted the following highlights from the quarter:
    -- Growth in Customer Base.  In the second quarter of 2000, Eloquent
       signed 24 new customers, bringing the Company's total customer base to
       over 220.  The Company expanded beyond its traditional strength in the
       Financial, Hi-tech and Telecom industries, with new customers in such
       industries as Automotive, Chemicals, and Healthcare.  New customers in
       the quarter included 3M, American Express, Bergen Brunswig,
       DaimlerChrysler, DuPont, ExxonMobil, General Motors, PE Biosystems and
       The Budd Company.

    -- Strong Repeat Business.  Eloquent continued to see a high level of
       repeat business from its existing customer base, with more than
       70 percent of second quarter revenue coming from repeat customers,
       including: Autodesk, Cisco, Compaq, FileNET, Hewlett-Packard, IBM,
       KPMG, Lucent, Microsoft and US West.

    -- Partnerships and Alliances.  On July 25, 2000, Eloquent announced that
       it plans to invest in Rebop Media(TM), Inc., a new company being formed
       to create the first live video-based Web conferencing product designed
       to reliably serve large business audiences.  Rebop Media will be headed
       by Eloquent's co-founder and chairman, Dr. Cliff Reid.  Also as
       announced on April 25, 2000, Eloquent entered into a strategic
       partnership with TradeMD, a leading e-marketplace for medical
       equipment.  In connection with this partnership, Eloquent made an
       equity investment in TradeMD.  TradeMD will use Eloquent's rich media
       communications solutions to deliver product information from health
       care industry experts to buyers of medical equipment over the Internet.

    -- New Solutions.  In June, the Company introduced Eloquent Collaborative
       Publishing(SM), which provides Eloquent's customers with the ability to
       track, update and edit presentations online during the production
       process.  Eloquent Collaborative Publishing is expected to shorten the
       time it takes customers to review and edit their presentations by as
       much as 50 percent, resulting in greater efficiencies for both Eloquent
       and its customers.

    -- Investment in Sales and Marketing.  Eloquent continued to invest in
       sales and marketing during the quarter.  In particular, the Company
       announced the opening of its Canadian operations in June.  This will
       allow Eloquent to enhance the service it provides to such Canadian
       customers as CIBC, IBM Canada and Nortel Networks, and to expand its
       business to new customers in the country.

    "We look forward to continued advances in all of these areas in the coming
quarters," said Mr. Kleinfeld.  "We believe Eloquent is well positioned to
benefit from the increasing adoption of rich streaming content in business
applications and Web sites, expanding network bandwidth, and the growing
business requirement to communicate at Internet speed."

    About Eloquent, Inc.
    Eloquent (Nasdaq: ELOQ) is the leader in Web-based rich media business
communications solutions.  Eloquent products and services quickly and
effectively transfer knowledge to large audiences over the Web using
synchronized on-demand video, audio, text and graphics.  Eloquent solutions
improve an organization's ability to deploy knowledge quickly.  They reduce
time-to-market, increase customer satisfaction, and enable on-demand strategic
communications that drive top-line performance-at a fraction of the cost of
traditional methods.
    Eloquent's full service solution offering includes Web-based player and
server software, content production facilities, content and application
hosting, and a complete professional services offering.  Eloquent's open
architecture integrates easily with industry-leading technologies, enterprise
applications, and other digital content.  Eloquent's worldwide customer base
includes over 2 million users across more than 220 companies.
    For more information, please visit the company's Web site at
http://www.eloquent.com .
    Except for historical information, all of the expectations and assumptions
contained in the foregoing are forward-looking statements involving risks and
uncertainties.  Important factors that could cause actual results to differ
materially from such forward-looking statements include, but are not limited
to, competition in our markets and for qualified personnel, timing of customer
orders and technological change.  For additional information regarding these
and other risks, refer to Eloquent's recent Prospectus, filed on February 16,
2000, and the Company's most recent Form 10-Q, on file with the Securities and
Exchange Commission.
    Eloquent and the Eloquent logo are trademarks of Eloquent, Inc.  All other
trademarks are the property of their respective owner.

                                ELOQUENT, INC.
                      CONDENSED STATEMENTS OF OPERATIONS
                    (in thousands, except per share data)
                                 (unaudited)

                              Three Months Ended          Six Months Ended
                                   June 30,                  June 30,
                             2000          1999          2000          1999

    Revenue:
      Software licenses
       and maintenance      $2,113          $540       $3,617          $880
      Services               3,094         2,260        6,216         3,867
        Total revenue        5,207         2,800        9,833         4,747

    Cost of revenue:
      Software licenses
       and maintenance         277           135          704           231
      Services               2,170         1,600        3,954         2,863
        Total cost of
         revenue             2,447         1,735        4,658         3,094

    Gross margin             2,760         1,065        5,175         1,653

    Operating expenses:
      Research and
       development           1,267           484        2,157           950
      Sales and marketing    5,473         1,862        9,503         3,668
      General and
       administrative        1,257           816        2,201         1,671
      Stock-based
       compensation          2,026           913        4,508         2,042
        Total operating
         expenses           10,023         4,075       18,369         8,331

    Loss from operations    (7,263)       (3,010)     (13,194)       (6,678)

    Interest expense
     and other charges        (190)         (103)      (1,239)         (197)
    Interest and
     other income              948            38        1,424            88

    Net loss before
     extraordinary item     (6,505)       (3,075)     (13,009)       (6,787)

    Extraordinary loss
     on early extinguishments
     of debt                     -             -       (7,453)            -

    Net loss               $(6,505)      $(3,075)    $(20,462)      $(6,787)

    Basic and diluted net
     loss per share:
      Net loss before
       extraordinary
       item                 $(0.39)       $(0.95)       $(0.98)      $(2.15)
      Extraordinary loss         -             -         (0.56)           -

      Net loss              $(0.39)      $(0.95)        $(1.54)      $(2.15)

    Shares used in
     computing basic
     and diluted
     net loss per share     16,831         3,222       13,265         3,153

    Pro forma basic and
     diluted loss per share: *
      Net loss before
       extraordinary
       item                 $(0.24)       $(0.20)      $(0.45)       $(0.44)
      Extraordinary loss         -             -        (0.46)            -

      Pro forma loss        $(0.24)       $(0.20)      $(0.91)       $(0.44)

    Shares used in
     computing pro
     forma net loss
     per share *            17,596        10,519       16,176        10,450

    *Pro forma loss per share excluding stock based compensation charges and
    interest expense and other charges is computed using the weighted average
    number of shares of Common Stock outstanding, including the pro forma
    effects of the exercise of warrants to purchase Common Stock and the
    conversion of the Company's Series A, B, C and D Preferred Stock into
    shares of the Company's Common Stock as if such exercise and conversion
    occurred at the beginning of the period.

                                ELOQUENT, INC.
                           CONDENSED BALANCE SHEETS
                                (in thousands)

                                   June 30,         March 31,    December 31,
                                     2000             2000           1999
                                  (unaudited)      (unaudited)
    ASSETS

    Current assets:
      Cash and short-term
       investments                  $56,386         $62,869       $17,174
      Accounts receivable, net        5,938           4,275         3,439
      Prepaid expenses and
       other current assets             621             775           414

        Total current assets         62,945          67,919        21,027

    Property and equipment, net       2,812           2,502         1,915
    Other assets                      3,639           3,779         2,323

        Total assets                $69,396         $74,200       $25,265

    LIABILITIES AND STOCKHOLDERS' EQUITY

    Current liabilities:
      Line of credit                     $-              $-        $3,000
      Accounts payable and
       accrued liabilities            3,792           4,161         3,917
      Capital lease obligation,
       current portion                  802             833           618
      Deferred income                 1,541           1,490           787

        Total current liabilities     6,135           6,484         8,322

    Capital lease obligation,
     net of current portion             491             666           777
    Long-term notes payable               -               -         8,477

    Stockholders' equity:
      Capital stock                 126,157         126,187        52,100
      Unearned compensation          (8,078)        (10,333)        (9,564)
      Accumulated deficit           (55,309)        (48,804)       (34,847)
                                          -               -             -
        Total stockholders' equity   62,770          67,050         7,689

        Total liabilities and
         stockholders' equity       $69,396         $74,200       $25,265


SOURCE Eloquent, Inc.




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Related links:
  • http://www.eloquent.com
    CONTACT:
    John Curson, Chief Financial Officer of
    Eloquent, 650-294-6500, or jcurson@eloquent.com; or Investor
    Relations, Analysts, Allison Parker, General Inquiries, Chris
    West, or Financial Media, Chris Wood, all of The Financial
    Relations Board, 415-986-1591