Outsourcing Services Offer Clients the Benefits of New
Software Maintenance Paradigm
BILLERICA, Mass., July 28 /PRNewswire/ -- Peritus Software Services, Inc.
(Nasdaq: PTUS), a leading provider of solutions for software maintenance,
today announced its Software Asset Maintenance(SM) (SAM) family of service
offerings. SAM enables clients to take advantage of the new software
maintenance paradigm and stop the escalation of software maintenance costs
while dramatically improving performance levels and user satisfaction. By
using the SAM solutions, clients free up resources that can be applied to
other strategic business activities.
Peritus offers three distinct SAM solutions:
-- SAMSP (Software Asset Maintenance for Software Providers) -- SAMSP is a
software maintenance outsourcing solution designed specifically for the
manufacturers of systems software and software products. SAMSP is focused on
release management, including defect removal and enhancements. SAMSP provides
the productivity gains required by software manufacturers to be competitive in
their industry.
-- SAMIS (Software Asset Maintenance for Information Systems) -- SAMIS is
a software maintenance outsourcing solution designed for IT departments that
maintain application software. SAMIS pro-vides IT departments with the
support they need to meet user business requirements.
-- SAM2000 (Software Asset Maintenance for Year 2000 Compatibility) --
SAM2000 offers a unique way to address the Year 2000 problem by integrating
Year 2000 renovations with software maintenance outsourcing services. SAM2000
enables clients to spread the costs of century compliance over the life of the
Software Asset Maintenance contract.
All SAM offerings include SAMRELAY(TM), a web-based workflow tool designed
especially for managing the dynamics of software maintenance. SAMRELAY keeps
all maintenance work visible to the entire software maintenance team.
Information about tasks can be shared easily and actions taken are readily
available. Clients using SAMRELAY always know the state of the maintenance
efforts.
"By using Peritus software maintenance services, we achieved a 275 percent
decrease in the time to perform bug fixes and the regression rate decreased
from 6 percent to 2.2 percent," said Steve McLean, director of Customer
Support, at Bull Worldwide Information Systems. "Peritus is one of our
strategic weapons to improve customer satisfaction, control costs, reduce
cycle times and increase margins."
With the introduction of SAM, Peritus has revolutionized software
maintenance to provide five advantages unique to the market:
-- Guaranteed Cost Savings -- Peritus people, processes, and technologies
are so efficient that Peritus guarantees cost savings for equivalent service
in the first year. Some clients see as much as 30 percent reduction in costs.
-- 90 Day Transition -- Unlike traditional service providers, Peritus
typically assumes full responsibility for the client's software within 90
days. This allows Peritus clients to rapidly redeploy resources to other
strategic business initiatives.
-- Flexible Staffing -- Peritus offers clients the choice of having
existing Peritus teams provides the software maintenance service or Peritus
can absorb the client's staff and train them in the Peritus methodology.
-- Metrics Driven Results -- The need to resolve software issues quickly
and accurately is critical to user satisfaction and customer retention. SAM
services transform software maintenance into a results-driven, proactive,
dynamic activity. Clients can be confident that they will receive the results
promised because performance metrics are written into the contract.
-- Fixed Price -- Peritus software maintenance services are delivered at a
fixed price, so clients always know exactly what they are going to spend on
software maintenance. Fixed price also reflects the effectiveness of the
Peritus approach to software maintenance.
"With the introduction of the SAM family of solutions, Peritus is
leveraging its core competency -- software maintenance -- to meet the needs of
organizations concerned about controlling the annual cost of maintaining their
IT systems," said Gareth Taube, vice president of worldwide marketing at
Peritus. "SAM gives clients world-class software maintenance technologies,
exclusive computer-based tools and a proven processes to provide unparalleled
improvements in productivity and responsiveness at a reduced cost."
AVAILABILITY
The SAMSP and SAM2000 offerings are immediately available. SAMIS is
expected to be available in September. All SAM offerings include the SAMRELAY
web-based workflow tool.
ABOUT PERITUS
Founded in 1991, Peritus Software Services, Inc., (Nasdaq: PTUS) is a
leading provider of solutions and technology for software maintenance.
Peritus software maintenance solutions enable organizations to transform
software maintenance into an efficient, cost-effective process to boost
productivity and performance. For the Year 2000 problem, Peritus provides a
complete solution for implementing and evaluating Year 2000 compliance.
Peritus has successfully renovated more than a billion lines of code for
clients worldwide. Peritus is headquartered in Billerica, MA and can be
reached at 1-800-598-7787 or at the Peritus Web site http://www.peritus.com.
Peritus is a registered trademark and Software Asset Maintenance is a
registered service mark of Peritus Software Services, Inc.
SOURCE Peritus Software Services, Inc.
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Related links:
http://www.peritus.com
Company News On-Call: http://www.prnewswire.com or
fax, 800-758-5804, ext. 123089
CONTACT:
Ted Swoyer of Peritus Software Services,
Inc., 978-670-0800, tswoyer@peritus.com or Kim Miller of
Fitzgerald Communications Inc., 617-494-9500,
kmiller@fitzcomm.com
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