NASHUA, N.H., July 29 /PRNewswire/ -- DaimlerChrysler Services North
America (DC Services), a leading provider of brand specific financing for
automotive dealer inventories and retail consumers, announced that they have
chosen to use GN Netcom headsets for nearly 2,500 contact center professionals
operating in multiple facilities nationwide.
(Photo: http://www.newscom.com/cgi-bin/prnh/19990920/GNNETCOM )
"We wanted to outfit our call center personnel with equipment that will
help them deliver outstanding customer service," says Paul Morack,
telecommunications engineer, DC Services. "Superior service begins with a
clear and secure dialogue with our customers. Our comparisons revealed that GN
Netcom headsets combined the sound clarity with the added benefits of comfort
and style that our contact center professionals require from their headsets."
To complement their Aspect telephony platform, DaimlerChrysler Services
selected GN Netcom's ADDvantage Plus line, which offers noise canceling
microphones, BroadBass(TM) speakers, and DuraFlex(TM) cable and boom, among
other benefits. They also will be using the new GN 2200 Omega series, which
features noise canceling microphones, DuraFlex-II(TM) cable and boom, and
single cable binaural capacity. These headsets will be used with the new GN
8000 multi-purpose amplifier and the 0686 in-line amplifier.
"GN Netcom and DaimlerChrysler Services share an unwavering dedication to
delivering the best products and services," says Anthony M. DiIulio, senior
vice president and general manager, GN Netcom, Inc. "We're pleased that our
headsets will help DaimlerChrysler Services continue to execute on its promise
of outstanding customer relations, which translates to a healthy bottom line."
DaimlerChrysler first began using GN Netcom products in 1993 when they
realized they needed headsets that would work well when accepting calls from
noisy settings, particularly dealership environments. The technical nature of
many of their calls required equipment that could guarantee a clear, secure
conversation. The company has used GN Netcom's products in multiple facilities
nationwide ever since.
About GN Netcom
GN Netcom is a world leader in hands-free communications technologies.
Founded in 1987, the company has pioneered revolutionary sound innovations,
including its proprietary ATL (acoustic transmission line) technology, and
recently introduced the world's first wireless headset with Bluetooth wireless
technology. GN Netcom's award-winning product line includes corded and
wireless headsets, microphone arrays and related hands-free communications
devices. GN Netcom products are sold through specialty distributors,
retailers, catalogers, supply houses and dealers, under the brand names GN
Netcom, Liberation, UNEX and ACS. GN Netcom also provides OEM products to
familiar brand name companies. For more information, contact GN Netcom, Inc.,
at 1-800-826-4656, or visit http://www.gnnetcom.com.
About GN Netcom Group
The GN Netcom Group is a leading provider of hands-free communications
solutions. The group consists of three companies: GN Netcom, a leading
provider of hands-free communications products to the call center, office and
PC applications markets; JABRA, the foremost provider of innovative hands-free
products for the mobile consumer market; and Hello Direct, a leading business-
to-business direct marketer of hands-free telephony and equipment interface
solutions.
Founded in 1987, the GN Netcom Group has facilities on four continents,
and its products are sold in more than 80 countries worldwide. The GN Netcom
group is part of GN Great Nordic, a Danish-based technology group, traded on
the Copenhagen Stock Exchange (Reuters: GNTC.CO; Bloomberg: GGNDF).
About DaimlerChrysler Services North America LLC
DaimlerChrysler Services North America LLC provides brand specific
financing for automotive dealer inventories and retail consumers and does
business as Chrysler Financial and Mercedes-Benz Credit. It also finances
commercial vehicles for affiliate products such as Freightliner, Sterling and
Western Star. The company serves as the headquarters for the operations in the
United States, Canada and Mexico and has over 5,000 employees who manage a
portfolio of $82 billion with nearly four million contracts. DaimlerChrysler
Services North America is a member of the DaimlerChrysler Services Group,
headquartered in Berlin, Germany, and operates in 38 countries with an
employee base of nearly 10,000 and a global portfolio of EUR 114 billion.
DaimlerChrysler Services is one of the leading financial services companies
worldwide.
SOURCE GN Netcom
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Related links:
http://www.gnnetcom.com
Photo Notes:
NewsCom:
http://www.newscom.com/cgi-bin/prnh/19990920/GNNETCOM
AP Archive: http://photoarchive.ap.org
PRN Photo Desk, 888-776-6555 or 212-782-2840
Company News On-Call:
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CONTACT:
Michelle Boockoff-Bajdek of GN Netcom, Inc.,
+1-800-826-4656, ext. 525, mbb@gnnetcom.com; or Catherine
Sullivan of Gibbs & Soell Public Relations, +1-212-697-2600, ext.
293, csullivan@gibbs-soell.com
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