Gateway Customers Benefit From Breadth of Experience,
Four-Hour Response Time and Extensive Service Coverage Nationwide
POWAY, Calif., Aug. 4 /PRNewswire-FirstCall/ -- Offering its business
customers top technical expertise from the world's largest IT services and
consulting company, Gateway, Inc. (NYSE: GTW) today announced it has formed a
strategic relationship with IBM Global Services to provide on-site and field
support for Gateway's systems and networking division(1).
(Logo: http://www.newscom.com/cgi-bin/prnh/20020930/LAM050LOGO )
Under the agreement, IBM Global Services will deliver premium support on
all Gateway server products -- from the company's entry-level 920 tower series
to its newly launched quad-processor 995 series. These services will
encompass field-based support with next-business-day and four-hour response
time, on-site repair, parts logistics, and other infrastructure and
professional services.
Gateway's business customers, which include many leading corporations,
small- and medium-sized businesses (SMBs), government agencies and educational
institutions, will benefit from IBM Global Services' strong reputation,
experience and global reach. The agreement will not only deepen the scope of
support for business critical systems that Gateway offers its customers, but
also allow Gateway to geographically broaden its services footprint.
"No other company in the industry has IBM Global Services' reputation and
capabilities in this arena, and we're excited about the synergies between
IBM's services and our strong -- and growing -- systems and networking product
line," said Jim Jones, GM and vice president of Gateway's services group.
"This partnership really is an example of how Gateway offers the best possible
customer experience for its clients, providing high-touch, high-quality, human
service."
IBM Global Services leads the industry in IT product and support services
according to analyst group Gartner, Inc. IBM Global Services provides service
to millions of customers worldwide, and continues to be one of the industry's
pioneers in information technology services. With more than 7,000 remote and
on-site technicians, and more than 600 logistics centers, IBM Global Services
has the resources and expertise to provide high availability on-site repair
service, installation services and parts logistic services across the United
States.
"IBM Global Services shares Gateway's commitment to quality service and
support. Because of this commitment, we have invested in the infrastructure
required to deliver superior service and support to customers, making IBM
Global Services uniquely qualified to offer a broad array of services to
Gateway customers," said Tom Conway, director, IBM Global Services.
Gateway's relationship with IBM Global Services will become a critical
component of Gateway's broader LifeCycle Services platform, which provides
organizations with hardware, support and related services they need through
all stages of their technology's lifespan. Gateway can customize a LifeCycle
Services program for any size organization -- from installation to training to
disposal of technology assets.
Gateway's strategic alliance with IBM Global Services is the latest effort
from the company as it transforms itself from a traditional PC maker to a
branded integrator of technology solutions. As a branded integrator, Gateway
will launch an array of branded products across a host of new categories for
the balance of the year, and will integrate those products into customized
solutions for its consumer and business customers. For more information,
visit http://www.gateway.com/about/ir/pdf/gtw_webcast_01a_035.pdf .
About Gateway
Since its founding in 1985, Gateway (NYSE: GTW) has been a technology and
direct-marketing pioneer, using its call centers, web site and retail network
to build direct customer relationships. As it transforms itself from being a
leading PC company into a branded integrator of personalized technology
solutions, the company's line of Gateway-branded products is expanding to
include digital TVs, DLP projectors, tablet PCs and systems and networking
products and services. Gateway is America's second most admired computer
company, according to Fortune magazine(2), and its products and services
received more than 125 awards and honors last year. For more information,
visit http://www.gateway.com .
(1) Limited warranties and service agreements apply; visit gateway.com or
call 1-800-846-2000 for a free copy. Technician will be dispatched,
if deemed necessary by Gateway, following other troubleshooting
methods. On-site service not available in all locations; you may be
required to take or send your product to an authorized service
location. Gateway will respond within next business day, however,
cannot guarantee that your issue will be resolved in a particular
time. On-site service excludes mice, keyboards, port replicators,
external peripherals and monitors. Four-hour dispatch service is not
available in all locations. The Extended Service Plan does not cover
AC adapters, rack mount servers, printers, scanners, external
peripherals, batteries, add-on components or components purchased
after point of sale. See agreements for specific terms and
limitations.
(2) Source: Fortune magazine, March 3, 2003 issue
SOURCE Gateway, Inc.
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Related links:
http://www.gateway.com/about/ir/pdf/gtw_webcast_01a_035.pdf
http://www.gateway.com
Photo Notes:
NewsCom:
http://www.newscom.com/cgi-bin/prnh/20020930/LAM050LOGO
AP Archive: http://photoarchive.ap.org
PRN Photo Desk, +1-888-776-6555 or +1-212-782-2840
CONTACT:
Ted Ladd of Gateway, Inc., +1-858-848-2515,
ted.ladd@gateway.com ; or Kelli Gail of IBM Global Services,
+1-646-598-6165, kelliga@us.ibm.com
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