CSG Adds Two More Service Areas to Its Growing Roster of Care Express Sites
ENGLEWOOD, Colo., Aug. 10 /PRNewswire-FirstCall/ -- Global customer care
and billing solutions provider CSG Systems (Nasdaq: CSGS) today announced that
two divisions of Bright House Networks have selected CSG(R) Care Express to
offer customers Electronic Bill Presentment and Payment (EBPP) and Self-Care
options that will supplement its overall customer service program.
(Logo: http://www.newscom.com/cgi-bin/prnh/20020627/CSGSLOGO)
Bright House delivers video and high-speed data services to 2.1 million
customers across seven regions in the Midwest and southeastern United States.
Using CSG Care Express, Bright House Network's Tampa Bay and Detroit divisions
will give 1.5 million subscribers the ability to view, manage and pay their
bills online as well as activate new services and edit account information.
The EBPP and Self-Care modules within CSG Care Express will complement
Bright House's efforts to reduce costs associated with call center operations
while delivering high-quality customer care.
"Bright House Networks focuses on delivering service to the customer on
their terms whether it's on demand or online," said Dick Rose, vice president,
Bright House Networks. "CSG Care Express fits well with that philosophy
because now we can deliver billing and customer care service on the customer's
terms as well. It's in perfect alignment with our commitment to offer the
latest services to accommodate our customer's busy lifestyles."
"CSG Care Express helps our customers deliver the kind of service that
subscribers expect -- on their terms, through the vehicle they choose," said
Ed Nafus, president, CSG's Broadband Services Division. "More than
1.5 million subscribers use CSG Care Express on a regular basis to pay bills,
manage account information and add or change services without interacting with
a call center. This helps our customers such as Bright House to increase the
level of customer care while reducing operating expenses."
CSG Care Express virtually eliminates manual processes carried out by
customer service representatives (CSRs) when taking orders and upgrading
services. Currently, new customers across the country are signing up for Care
Express services at a rate of over 5,000 new users per day. CSG provides
access to online customer self-care services to nearly 23 million cable and
high-speed data subscribers.
About CSG Care Express
CSG Care Express enables customers of broadband services providers and
direct broadcast satellite providers (DBS) to perform self-care functions such
as viewing, managing and paying bills over the Internet. Care Express works
with CSG's CCS core billing solution and offers three fully-integrated
options -- an Electronic Bill Presentment and Payment (EBPP) module, a
Self-Care module and a Consolidator module, managed in CSG Systems' state of
the art service bureau facility. Over one and a half million customers use
Care Express on a regular basis to pay bills, manage account information and
add or change services without interacting with a call center.
About CSG Systems
With worldwide headquarters in Englewood, Colo., CSG Systems is a
subsidiary of CSG Systems International, Inc. (Nasdaq: CSGS). CSG and its
wholly-owned subsidiaries serve telecommunications service providers in more
than 40 countries. CSG is a leader in next-generation billing and customer
care solutions for the cable television, direct broadcast satellite, advanced
IP services, next generation mobile, and fixed wireline markets. CSG's unique
combination of proven and future-ready solutions, delivered in both outsourced
and licensed formats, empowers its clients to deliver unparalleled customer
service, improve operational efficiencies and rapidly bring new
revenue-generating products to market. For more information, visit our
website at http://www.csgsystems.com.
SOURCE CSG Systems
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Related links:
http://www.csgsystems.com
Photo Notes:
NewsCom:
http://www.newscom.com/cgi-bin/prnh/20020627/CSGSLOGO
AP Archive: http://photoarchive.ap.org
PRN Photo Desk, photodesk@prnewswire.com
CONTACT:
Elise Brassell, +1-303-804-4962,
elise_brassell@csgsystems.com, or investors, Liz Bauer,
+1-303-804-4065, liz_bauer@csgsystems.com, both of CSG Systems
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