NEW YORK and HAUPPAUGE, N.Y., Aug. 11 /PRNewswire/ -- Global information
distributor PR Newswire is now providing real-time customer service from its
web site using software from CosmoCom Inc., the developer of a complete
Internet call center, the companies announced today.
PR Newswire's customer service staff will be able to answer any visitor's
live queries and walk potential customers through products and services online
from http://www.prnewswire.com using the award-winning CosmoCall software
package.
"PR Newswire provides public relations and investor relations services to
more than 33,000 companies and organizations worldwide, and we are committed
to offering our members and visitors easy access to customer service and
support," said John M. Williams, PR Newswire's executive vice president. "We
see an increase in use of the Internet for obtaining information and
assistance, so online customer service is clearly the next step to take."
CosmoCall, http://www.cosmocom.com , is entirely based on Internet
Protocol, enabling eBusinesses to provide live, real-time support on their web
sites. The call center platform allows customer service representatives to be
located anywhere in the world via the creation of virtual interaction centers.
PR Newswire plans to use the software to assist existing customers as well as
to generate sales leads in the U.S. and internationally. A customer service
representative will be available from 8:30 a.m.-6 p.m. EST to chat in real
time, with any expansion of hours based upon demand.
"PR Newswire is recognized around the world as a cutting-edge company and
CosmoCom is proud to be facilitating its next generation of customer service,"
said Stephen Kowarsky, CosmoCom's executive vice president. "We are
especially pleased that PR Newswire, a leader in the communications business,
has committed to using CosmoCall to continue its high level of commitment to
its customers and consumers."
The addition of online customer service complements PR Newswire's full
array of web and e-mail services. PR Newswire is the world leader in the
electronic delivery of information directly from companies, institutions and
agencies to the media, financial community and consumers through its vast
wire, fax, satellite, e-mail and Internet network. Many of its members send
releases to PR Newswire directly from the web through PRN Direct,
https://prndirect.prnewswire.com .
PR Newswire provides an array of cutting-edge public relations and
investor relations services, including: the delivery of news releases and
photos to a broad or targeted audience; the creation of online investor
information; the cybercasting of events; and the interactive connection
between experts and the media. PR Newswire's main web site,
http://www.prnewswire.com , attracts more than six million visitors each
month, while about 13,500 leading journalists access information from the
PRN Press Room, http://www.prnmedia.com .
CosmoCom, Inc., developer of CosmoCall, is enabling the next major trend
in Internet eCommerce -- Live Customer Care -- by connecting eBusinesses and
their customers worldwide in multimedia, multi-channel interaction centers
that include telephone, voice and video over the Internet, keyboard chat, IVR,
e-mail, voice mail, and fax. CosmoCom has received an array of awards since
its genesis in 1995, including Product of the Year Awards from several
publications.
SOURCE PR Newswire
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Company News On-Call:
http://www.prnewswire.com/comp/106115.html or fax,
800-758-5804, ext. 106115
CONTACT:
Lisa Napell Dicksteen of CosmoCom,
516-851-0100, ext. 209, or ldicksteen@cosmocom.com; or Renu K.
Aldrich, Public Relations Manager of PR Newswire, 212-282-1929,
or pager, 800-503-2654, or renu_aldrich@prnewswire.com
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