Six-year-old Company Has More than 200 Franchisees Worldwide
Decatur, Ga., Aug. 11 /PRNewswire/ -- Computer Troubleshooters USA Inc.,
an onsite computer service franchise that caters to small businesses,
continues to expand as it recently established its 100th U.S. franchisee. The
four-year-old company provides a full range of computer services, including
repair, networking and upgrading, at the customer's location.
The company has more than 200 franchisees worldwide. In January 2002
Entrepreneur magazine ranked Computer Troubleshooters USA the #1 Tech Support
franchise.
Computer Troubleshooters USA specializes in providing services to small
businesses -- companies with no more than 50 computer systems.
The most recent franchisees launched operations in Pennsylvania,
Connecticut, West Virginia, Colorado, New York and New Jersey. The company's
Canadian presence is also growing strong. Three new locations have been
established near Vancouver and operations are under way in Montreal.
"Our continued expansion is a direct result of our stellar track record as
well as the ongoing need for IT support for small businesses throughout the
United States," said Chip Reaves, Computer Troubleshooter's national director.
There were some 22.9 million small businesses in existence in the United
States in 2002, according to the U.S. Small Business Administration. And more
than 85 percent of these companies conduct business over the Internet, making
it crucial that computer systems perform optimally and connectivity remains
intact.
"When the computer crashes or an upgrade is needed, business owners can't
spare the extra time or lost income to disconnect the PC and leave it at a
computer store for several days," said Reaves. "So we come to your business
and take care of your computer needs there."
Computer Troubleshooters also works with individuals.
Australian husband and wife Wilson and Suzanne McOrist, who had previously
owned a 200-franchise business selling bookkeeping software, founded Computer
Troubleshooters in Coffs Harbour on the New South Wales north coast in 1997.
The company has grown to more than 200 franchises in almost a dozen countries.
Computer Troubleshooters USA launched in 1997.
They got the idea when they had trouble finding IT help of their own.
"We tried to get some IT work done for us in Coffs Harbour, where we
lived, and we found it hard to get someone because all the technicians were
too busy," McOrist said. "We'd just sold this other business and we thought,
well, there's a similarity between what we were doing for computerized
bookkeeping and computer troubleshooting."
Those who take up a Computer Troubleshooters franchise are allocated a
region and serve clients at the client's location.
Many previously worked in IT support. All go through an initial training
course and undertake ongoing online training, along with a regional training
session every two months to keep up with the latest technology.
Computer Troubleshooters' services include:
-- Hardware setup and support
-- Hardware troubleshooting and repair
-- Independent advice and consulting
-- Internet and email setup and assistance
-- Networking
-- Virus protection and Internet security
-- Regular cleaning and maintenance
-- Software installation and support
-- Software troubleshooting
-- Training
-- Website development
About Computer Troubleshooters
Founded in Australia in 1997, Computer Troubleshooters stresses friendly,
personal service. With more than 200 locations worldwide, including more than
100 in the United States and Canada, Computer Troubleshooters is the world's
largest computer service franchise and is ranked the #1 Tech Support franchise
by Entrepreneur magazine.
Contact: Chip Reaves, National Director
1-877-704-1702
chip@comptroub.com
SOURCE Computer Troubleshooters USA Inc.
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Related links:
http://www.comptroub.com
CONTACT:
Chip Reaves, National Director, Computer
Troubleshooters, 1-877-704-1702, chip@comptroub.com
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