Open Architecture Provides Greater Flexibility for Operators to Integrate ICMS
Solution With Third-Party Software Applications Across the Enterprise
ENGLEWOOD, Colo., Aug. 17 /PRNewswire-FirstCall/ -- CSG Systems
(Nasdaq: CSGS), a leading global provider of customer care and billing
solutions, today announced the availability of an enhanced version of CSG(R)
ICMS, a comprehensive billing and customer care solution for the global
telecommunications marketplace.
(Logo: http://www.newscom.com/cgi-bin/prnh/20020627/CSGSLOGO)
The newest version of ICMS features an Application Programming Interface
(API) layer that enables faster and more flexible integration between ICMS and
other third-party applications that must share data with billing and customer
care systems, such as customer relationship management, workforce management
and financial systems. The API is implemented via an open Web Services
oriented architecture that supports any number of commercially available J2EE
compliant Web Application Servers.
The enhancements further illustrate CSG's commitment toward ensuring that
operators using the ICMS platform worldwide have the flexibility to link
numerous back-office systems together in order to provide a more
cost-effective and efficient operation. By further extending ICMS'
capabilities to tightly integrate with other third-party applications, service
providers are able to maintain a holistic view of their customer base and the
services they offer.
In addition, the enhancements will ensure that the ICMS customer base has
the ability to leverage their existing investments to rapidly launch new
services, increase revenues and operational efficiencies.
"CSG has long held the belief that billing and customer care must be
easily linked to other software applications within an operator's
infrastructure," said John Hardin, vice president of ICMS product management,
CSG Systems. "The latest enhancements to the ICMS platform will give
operators the freedom and flexibility to integrate these systems to meet their
own business objectives."
CSG ICMS is an advanced, multi-service solution spanning customer care,
provisioning, billing, inventory management, facilities management and more.
Based on IBM eServer iSeries platform, CSG ICMS offers customers the
choice of a multi-service (wireline, wireless, cable television, data services
and Internet services), or a single line of business system. With
pre-integrated modules that handle virtually every aspect of the customer care
and billing process, operators can reduce cost of operations, capture new
revenues faster and increase customer satisfaction.
CSG's ICMS platform supports the billing and customer care needs of more
than 35 service providers worldwide, many of which provide convergent
services. CSG ICMS is available in an outsourced format in North America and
as an in-house system worldwide, providing a flexible delivery model that
meets an operator's individual business needs.
About CSG Systems
With worldwide headquarters in Denver, Colo., CSG Systems is a subsidiary
of CSG Systems International, Inc. (Nasdaq: CSGS). Serving telecommunications
service providers in over 40 countries, CSG is a leader in next-generation
billing and customer care solutions for the cable television, direct broadcast
satellite, advanced IP services, next generation mobile, and fixed wireline
markets. CSG's unique combination of proven and future-ready solutions,
delivered in both outsourced and licensed formats, empowers its clients to
deliver unparalleled customer service, improve operational efficiencies and
rapidly bring new revenue-generating products to market. For more
information, visit our website at http://www.csgsystems.com.
SOURCE CSG Systems
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Related links:
http://www.csgsystems.com
Photo Notes:
NewsCom:
http://www.newscom.com/cgi-bin/prnh/20020627/CSGSLOGO
AP Archive: http://photoarchive.ap.org
PRN Photo Desk, photodesk@prnewswire.com
CONTACT:
Carrie Schafer, +1-303-804-4075,
carrie_schafer@csgsystems.com, or Liz Bauer, +1-303-804-4065,
liz_bauer@csgsystems.com, both of CSG Systems
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