Delivery of E.piphany E.6 Platform Marks Industry's First and Only End-to-End,
Component-Based CRM Architecture
SAN MATEO, Calif., Aug. 20 /PRNewswire-FirstCall/ --
E.piphany, Inc. (Nasdaq: EPNY), a provider of customer relationship management
(CRM) software, today announced the completion of the E.piphany E.6(TM)
Platform, the industry's most advanced CRM application platform. Building upon
Java 2 Enterprise Edition (J2EE), E.piphany provides a powerful infrastructure
for component applications, enabling rapid deployments, flexible
configurations, and greater system-to-system interoperability -- all driving a
lower total cost of ownership. In addition to forming the foundation for all
E.piphany E.6 applications, the E.6 Platform provides a framework for
customers to deploy enterprise-wide CRM solutions to truly improve their
customers' experiences.
(Photo: http://www.newscom.com/cgi-bin/prnh/20020724/EPNYLOGO )
According to "Comparing CRM Architectures", an August 2002 research report
published by Patricia Seybold Group, "In all the framework-based comparison
that we've done, and we've done many of them over the past 11 years, we've
always said, 'There's no best' in the group of tools, databases, applications,
or architectures that we've evaluated. We can't say that any longer. Clearly
E.piphany E.6 is the best architecture in the group of five CRM architectures
that we evaluated. It's open, flexible, easily customizable through metadata,
and offers a broad range of approaches for integration of external
applications."
"The E.piphany E.6 Platform is the culmination of two years' work and
delivers on our vision to allow companies to deploy a flexible Customer
Relationship Backbone for enterprise-wide CRM while leveraging existing
systems and investments," said Roger Siboni, president and CEO of E.piphany.
"We listened to customers and anticipated market demands, and took the path to
an architectural high ground that puts us years ahead of our competitors. With
the E.piphany E.6 Platform, our customers will benefit from a permanent and
substantial cost of ownership advantage versus today's legacy CRM
applications."
Phil Fernandez, E.piphany's executive vice president of products added,
"This release reflects a fundamental change in the delivery of CRM software
solutions. We've released a platform that delivers on the promise of
component-based solutions, and exploits J2EE to its fullest extent. Leveraging
the strengths of our innovative architecture and the J2EE community, we've
been able to build the industry's most modern and innovative family of CRM
applications."
Key strengths of the E.6 Platform include:
-- Rapid and flexible configuration and maintenance through E.piphany
Tools, an easy-to-use development environment that manages all
configurations in a separate, upgradeable configuration repository,
without requiring the modification of the underlying application code;
-- A single view of the customer through the E.piphany Information Model,
an advanced enterprise customer data model that combines a rich
out-of-the-box schema with the flexibility to access and co-manage
customer data across existing enterprise systems. Unlike legacy CRM
applications, the E.6 solution does not need to "own" the customer
data, but can leverage existing data resources throughout companies'
enterprises;
-- Powerful data and process integration through the E.piphany Open
Integration Layer, which delivers an advanced integration framework
available to integrate with existing systems through Web Services,
Java(TM), .NET(TM), HTTP, XML/SOAP, and leading EAI solutions;
-- Powerful business process optimization using the E.piphany Business
Process Framework, an innovative approach to defining and executing
customer focused business processes at the end-user and enterprise
level;
-- A completely stateless architecture to deliver industry-leading
scalability, reliability and fault tolerance; and
-- Broad deployment flexibility through support for a wide range of
software and hardware platforms, and leveraging the strengths of
industry-standard J2EE application servers such as IBM WebSphere(TM)
and BEA WebLogic(TM).
As Patricia Seybold Group explains: "E.piphany E.6 is so much more than
simply Java applications deployed on a J2EE-based platform. Its state
management, data access approach, and open, metadata-driven structure make it
extremely attractive by any evaluation criteria. Its characteristics have
advantages that differentiate E.piphany from its competitors and deliver real
benefits to you. If E.6 CRM functionality is even close to meeting your
requirements, then its architecture should drive your selection decision."
Availability
The E.piphany E.6 Platform and E.piphany Service 6 will be available at
the end of August. Businesses can purchase the complete set of E.piphany E.6
solutions, select individual applications to meet specific requirements, or
deploy the E.piphany E.6 Platform as a powerful Customer Relationship Backbone
and the foundation for their internal application development projects. For
additional information, please contact the E.piphany sales organization at
1-877-764-4163 or on the Web at: http://www.epiphany.com/e6
About E.piphany
E.piphany provides Smart CRM(TM) solutions for the largest global
enterprises. The company's integrated suite of applications for Marketing,
Sales, and Service, E.piphany E.6(TM), is driven by real-time intelligence to
enable global businesses to better understand their customers and take the
optimal action to improve customer satisfaction, increase revenue and reduce
costs. E.piphany's applications are built on the industry's most advanced CRM
architecture resulting in fast and easy deployment, the ability to adapt to
changing business demands, and permanent cost of ownership advantage. Leading
companies, including more than 35 percent of the Fortune 100, use E.piphany
products to enhance the customer experience, improve organizational
effectiveness and drive value. With worldwide headquarters in San Mateo,
California, E.piphany has regional operations and offices throughout North
America, Asia Pacific, Europe, Japan and Latin America. For more information
go to: http://www.epiphany.com
This press release contains certain forward-looking statements within the
meaning of Section 27A of the Securities Act of 1933 and Section 21E of the
Securities Act of 1934, as amended, including statements regarding the release
of the E.piphany E.6 products, and results that may be achieved by customers
using the E.piphany E.6 product. Actual results could differ materially from
the forward-looking statements. Among the factors that could cause actual
results to differ materially from the forward-looking statements are delays in
the product development cycle, market assessments of the price/performance
benefits of the E.piphany E.6 platform, delays in market and customers'
acceptance and implementation of the E.piphany E.6 products, the effects of
competition, and fluctuations or changes in market demand. These factors and
others are described in more detail in the Company's public reports filed with
the Securities and Exchange Commission, such as those discussed in the "Risk
Factors" section included in the Company's Annual Report on Form 10-K,
Quarterly Reports on Form 10-Q and in the Company's prior press releases.
E.piphany assumes no duty to update any statements made in this press release.
NOTE: E.piphany, E.6, Smart CRM and the E.piphany logo are trademarks of
E.piphany, Inc. All other trademarks are the property of their respective
owners.
SOURCE E.piphany, Inc.
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Related links:
http://www.epiphany.com
Photo Notes:
NewsCom:
http://www.newscom.com/cgi-bin/prnh/20020724/EPNYLOGO
AP Archive: http://photoarchive.ap.org
PRN Photo Desk, 1-888-776-6555 or +1-212-782-2840
CONTACT:
Kim Stocks of E.piphany, +1-650-356-5863, or
kstocks@epiphany.com; or Brooke Chilen of Applied Communications,
+1-415-356-0222, or bchlilen@appliedcom.com, for E.piphany; or
investors, Todd Friedman of E.piphany, +1-650-356-3934, or
tfriedman@epiphany.com
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