Contact Solution Center to Include IBM WebSphere Application Server,
WebSphere MQ
SAN MATEO, Calif., Aug. 20 /PRNewswire-FirstCall/ --
E.piphany, Inc. (Nasdaq: EPNY), a leading provider of Smart CRM(TM) software,
today announced that its new aggressively open family of multi-channel
customer service applications, Epiphany Service 6, has been optimized for
IBM's WebSphere* Application Server and IBM's WebSphere MQ product. This
announcement comes weeks after the two companies announced a global agreement,
whereby IBM will provide integration services for E.piphany's entire suite of
CRM applications, which will be optimized for IBM's J2EE-based WebSphere
Application Server, WebSphere MQ, AIX operating system, and DB2* database
software platforms.
(Photo: http://www.newscom.com/cgi-bin/prnh/20020724/EPNYLOGO )
"Working with companies like E.piphany to provide complementary solutions
for IBM WebSphere software is part of our commitment to deliver leading-edge
e-business integration solutions," said Scott Hebner, Director of WebSphere
marketing, IBM. "The enablement of E.piphany Service 6 for WebSphere
Application Server and WebSphere MQ will provide companies with the
flexibility and robustness of WebSphere for developing sophisticated
e-business solutions."
"Customers and prospects looking for a modern, multi-channel contact
solutions that integrates easily with existing IT infrastructures will benefit
from this combined E.piphany-IBM solution," said Phil Fernandez, executive
vice president of products at E.piphany. "Since our inception, we've sought to
develop innovative technologies that help build customer-focused
organizations. This integration milestone delivers on that mission by bringing
a combined solution that enables companies to better manage and integrate data
across heterogeneous systems and customer contact points."
As part of the global agreement announced by E.piphany and IBM on
July 22, 2002, the entire E.piphany suite of products will be ported to IBM's
e-business infrastructure. To date, E.piphany's contact center and marketing
applications have been integrated with IBM's platforms.
E.piphany Service 6 is an advanced, multi-channel contact center solution,
enabling companies to maximize customer satisfaction across all channels of
communication. E.piphany Service 6 leverages E.piphany's real-time
decisioning, intelligent navigation, and interactive dialogs to make agents
and customer self-service more effective. In addition, E.piphany's modern J2EE
architecture provides rapid implementation, integration and adaptability for a
low total cost of ownership.
About E.piphany
E.piphany provides Smart CRM(TM) solutions for the largest global
enterprises. The company's integrated suite of applications for Marketing,
Sales, and Service, E.piphany E.6(TM), is driven by real-time intelligence to
enable global businesses to better understand their customers and take the
optimal action to improve customer satisfaction, increase revenue and reduce
costs. E.piphany's applications are built on the industry's most advanced CRM
architecture resulting in fast and easy deployment, the ability to adapt to
changing business demands, and permanent cost of ownership advantage. Leading
companies, including more than 35 percent of the Fortune 100, use E.piphany
products to enhance the customer experience, improve organizational
effectiveness and drive value. With worldwide headquarters in San Mateo,
California, E.piphany has regional operations and offices throughout North
America, Asia Pacific, Europe, Japan and Latin America. For more information
go to: http://www.epiphany.com
About IBM's WebSphere Software
WebSphere is the market-leading Internet infrastructure software, or
middleware, for creating, running and integrating e-business applications
across a variety of computing platforms. Built on open standards such as J2EE,
XML and the new Web services standards, and endowed with IBM's core strengths
of reliability, scalability and security, WebSphere server software and
development tools are used by tens of thousands of customers. For more
information: http://www.ibm.com/websphere .
This press release contains certain forward-looking statements within the
meaning of Section 27A of the Securities Act of 1933 and Section 21E of the
Securities Act of 1934, as amended, including statements regarding the
functionality and optimization of E.piphany's suite of CRM applications for
IBM's J2EE-based WebSphere Application Server, WebSphere MQ, AIX operating
system and DB2 database software. Actual results could differ materially from
the forward-looking statements. Among the factors that could cause actual
results to differ materially from those in the forward-looking statements are
delays in the product development cycle, unforeseen technical difficulties in
optimizing the software involved in the strategic relationship, delays in
customer implementation of E.piphany software and the impact of competitive
products and pricing. These factors and others are described in more detail in
the Company's public reports filed with the Securities and Exchange
Commission, such as those discussed in the "Risk Factors" section included in
the Company's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and
in the Company's prior press releases. E.piphany assumes no duty to update any
statements made in this press release.
NOTE: E.piphany, E.6, Smart CRM and the E.piphany logo are trademarks of
E.piphany, Inc. All other trademarks are the property of their respective
owners.
* Indicates a trademark or registered trademark of International Business
Machines Corporation.
SOURCE E.piphany, Inc.
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Related links:
http://www.epiphany.com
Photo Notes:
NewsCom:
http://www.newscom.com/cgi-bin/prnh/20020724/EPNYLOGO
AP Archive: http://photoarchive.ap.org
PRN Photo Desk, 1-888-776-6555 or +1-212-782-2840
CONTACT:
media, Kim Stocks of E.piphany,
+1-650-356-5863, or kstocks@epiphany.com; or Michael Maloney of
IBM, +1-914-766-1420, or maloney2@us.ibm.com; or investors, Todd
Friedman of E.piphany, +1-650-356-3934, or tfriedman@epiphany.com
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