BEA Systems, Deloitte Consulting, Genesys, KPMG Consulting, TIBCO Software,
And Witness Systems Collaborate With E.piphany to Deliver
A Flexible, Intelligent Family of Customer Service Applications
SAN MATEO, Calif., Aug. 20 /PRNewswire-FirstCall/ -- A wide range of
industry leaders today applauded E.piphany's (Nasdaq: EPNY) launch of Epiphany
Service 6, a family of multi-channel customer service applications built on
the advanced E.piphany E.6(TM) Platform. E.piphany's partner network will
provide support for the new product and has collaborated with E.piphany to
build one of the most advanced and flexible contact center solutions available
today. E.piphany Service 6 enables more valuable customer interactions,
provides innovative business processes for organizational effectiveness, and
delivers the industry's most cost-effective CRM architecture available. For
more information go to: http://www.epiphany.com/e6
(Photo: http://www.newscom.com/cgi-bin/prnh/20020724/EPNYLOGO )
E.piphany's partner ecosystem includes alliances with top companies in the
hardware, systems integration, and software industries. These companies
develop and provide solutions, technical services, and software that integrate
with E.piphany solutions to meet a broad range of customer requirements. BEA
Systems, Deloitte Consulting, Genesys, KPMG Consulting, TIBCO Software and
Witness Systems have collaborated with E.piphany on its launch of E.piphany
Service 6.
"By working with our partners to extend the reach and interoperability of
E.piphany Service 6, businesses will benefit from enterprise flexibility,
increased revenue, lower total cost of ownership and effective customer
interactions," said Karen Richardson, executive vice president of worldwide
operations. "Many businesses including DHL, Emerson, Expedia, Longs Drugs and
MGM already have improved their customer service by implementing E.piphany
Service applications. We expect that organizations using E.piphany Service 6
will see an even greater return on investment, and we look forward to
collaborating with our partners to make our joint clients successful."
E.piphany's partners align with a common vision for the evolution of
intelligent, modular, and flexible solutions for customer service and contact
centers. E.piphany's Service 6 applications use a component-based architecture
built upon the E.piphany E.6 Platform and a Java 2 Enterprise Edition (J2EE)
foundation. This approach provides an aggressively open platform that
integrates with other front and back office applications and paves the way for
enterprise-wide CRM solutions that seamlessly incorporate functionality
delivered by multiple complementary partners.
Partners providing support for E.piphany Service 6 include:
BEA Systems, Inc.
"The integration of E.piphany Service 6 with the BEA WebLogic Enterprise
Platform can deliver more value and reduce total cost of ownership by
providing a flexible and extensible customer service solution built on a
single, unified architecture," said Pat O'Haren, senior director of product
marketing, BEA Systems, Inc. (Nasdaq: BEAS). "We believe that the integrated
WebLogic and E.piphany Service 6 solution is designed to provide the standard
by which other CRM vendors will be measured."
Deloitte Consulting
"We believe that E.piphany Service 6 can make it easier to bring together
multiple channels to create unified, profitable customer interactions," said
Paul Clemmons, a principal in Deloitte Consulting's CRM practice and leader of
the firm's Marketing Solutions practice. "At Deloitte Consulting, we recognize
that customer service can be turned into a profit center if each customer
experience is relevant, unique, and maximized. With its imbedded real-time
decisioning, intelligent navigation and interactive dialog capabilities,
E.piphany Service 6 can help deliver profitable customer relationships to our
joint clients."
Genesys
"Companies today face the challenge of balancing multiple technologies to
effectively support their business model. By equipping contact center agents
with the information and ability to meet customer needs, companies will be
able to improve customer satisfaction -- a critical component to meeting
revenue objectives," said Nicolas de Kouchkovsky, senior vice president,
Genesys. "Together, Genesys and E.piphany will enable our joint customers to
maximize their CRM and contact center investments, resulting in greater
customer loyalty and the profits those relationships bring."
KPMG Consulting, Inc.
"E.piphany Service 6 is an important element of our 'Connect-to-Customer'
CRM solution, and with its added features we can offer our customers even
greater ability to increase customer loyalty, prevent churn, and improve
margins," said Ray Lui, CRM business unit leader, KPMG Consulting, Inc.
TIBCO Software Inc.
"TIBCO is pleased to team with E.piphany in the CRM market and we commend
their advancements in Java-based solutions," said Keith Goldstein, vice
president of global alliances at TIBCO Software. "Our alliance will work to
address looming customer requirements around integrating CRM with back-end
systems, reducing implementation costs and providing valuable customer
information to front-line employees, partners and business executives.
E.piphany is ahead of the curve in providing its customers the ability to
incorporate smart CRM applications into the fabric of their extended
enterprise."
Witness Systems, Inc.
"Using our eQuality(R) performance optimization software suite in
conjunction with E.piphany Service 6, businesses can capture customer
intelligence to better understand customer experiences and preferences, as
well as optimize their workforce performance," said Steve Byrd, vice president
of sales operations and business development for Witness Systems.
About E.piphany
E.piphany provides Smart CRM(TM) solutions for the largest global
enterprises. The company's integrated suite of applications for Marketing,
Sales, and Service, E.piphany E.6(TM), is driven by real-time intelligence to
enable global businesses to better understand their customers and take the
optimal action to improve customer satisfaction, increase revenue and reduce
costs. E.piphany's applications are built on the industry's most advanced CRM
architecture resulting in fast and easy deployment, the ability to adapt to
changing business demands, and permanent cost of ownership advantage. Leading
companies, including more than 35 percent of the Fortune 100, use E.piphany
products to enhance the customer experience, improve organizational
effectiveness and drive value. With worldwide headquarters in San Mateo,
California, E.piphany has regional operations and offices throughout North
America, Asia Pacific, Europe, Japan and Latin America. For more information
go to: http://www.epiphany.com
This press release contains certain forward-looking statements within the
meaning of Section 27A of the Securities Act of 1933 and Section 21E of the
Securities Act of 1934, as amended, including statements regarding the release
of the E.piphany E.6 products, and results that may be achieved by customers
using the E.piphany E.6 product. Actual results could differ materially from
the forward-looking statements. Among the factors that could cause actual
results to differ materially from the forward-looking statements are delays in
the product development cycle, market assessments of the price/performance
benefits of the E.piphany E.6 platform, delays in market and customers'
acceptance and implementation of the E.piphany E.6 products, the effects of
competition, and fluctuations or changes in market demand. These factors and
others are described in more detail in the Company's public reports filed with
the Securities and Exchange Commission, such as those discussed in the "Risk
Factors" section included in the Company's Annual Report on Form 10-K,
Quarterly Reports on Form 10-Q and in the Company's prior press releases.
E.piphany assumes no duty to update any statements made in this press release.
NOTE: E.piphany, E.6, Smart CRM, and the E.piphany logo are trademarks of
E.piphany, Inc. All other trademarks are the property of their respective
owners.
SOURCE E.piphany
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Related links:
http://www.epiphany.com
Photo Notes:
NewsCom:
http://www.newscom.com/cgi-bin/prnh/20020724/EPNYLOGO
AP Archive: http://photoarchive.ap.org
PRN Photo Desk, 1-888-776-6555 or +1-212-782-2840
CONTACT:
media, Kim Stocks of E.piphany,
+1-650-356-5863, or kstocks@epiphany.com; or Mike Burk of Applied
Communications, +1-415-365-0222, or mburk@appliedcom.com, for
E.piphany; or investors, Todd Friedman of E.piphany,
+1-650-356-3934, or tfriedman@epiphany.com
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