CHICAGO, ICCM Conference, Aug. 26 /PRNewswire-FirstCall/ --
E.piphany, Inc. (Nasdaq: EPNY), a full-suite provider of customer relationship
management (CRM) solutions, today announced that increasing numbers of leading
organizations are choosing E.piphany Service to provide their customers with a
new level of customer service in their call centers and multi-channel contact
centers. Since the launch of the E.piphany E.6(TM) software suite, new
E.piphany Service customers including AES ExxonMobil, Autotrader.com,
California State Automobile Association, Mazda North America and Zale
Corporation have joined other E.piphany Service customers such as Banc One,
Burlington Coat Factory, DHL, Expedia, Hard Rock Cafe, Harley Davidson,
Merrill Lynch, MGM Mirage and Pier 1 to leverage E.piphany Service as the
mission-critical link between their organizations and their customers.
(Photo: http://www.newscom.com/cgi-bin/prnh/20020724/EPNYLOGO )
"With thousands of E.piphany Service seats in deployment at call centers
around the world, and the most advanced, J2EE-based CRM architecture available
today, E.piphany has firmly established itself as the contact center solution
of choice," said Karen Richardson, chief executive officer of E.piphany.
"E.piphany Service provides companies with the flexibility and scalability
required to meet the challenging demands of today's discerning customers in
retail banking, insurance, telecommunications, retail and travel and leisure.
Driven by embedded analytics, E.piphany Service delivers a single customer
view to the contact center and enables even the most complex organizations to
achieve a customer integrated enterprise."
The E.piphany Service product line, built on the E.piphany E.6 software
platform, is the industry's first customer service solution designed from
inception to optimize the customer experience. E.piphany Service enables
organizations to achieve key business objectives and provides customers with
the quality of personalized service they now expect. E.piphany Service enables
each of the necessary requirements for customer experience optimization:
-- Driven by Rich Customer Intelligence
-- Personalized Real-Time Offer Delivery
-- Consistent Multi-Channel Interactions
-- Flexible, Customer-Centric Business Processes
Kelly Maddern, senior director of IT/online at Hard Rock Cafe, says "With
more than 100 restaurants in 36 countries and 28 million customers spanning
the world, keeping a single view of that customer base while attracting new
customers is a complex and constantly evolving challenge. E.piphany software
products permit us to engage in a dialogue with our customers and provide
offers that are relevant to what they want. The more we know about our
customers, the more we're able to show them what Hard Rock has to offer. We
chose E.piphany Service for its flexibility and advanced architecture, and
believe that with the E.6 software solution E.piphany has raised the bar for
contact center applications."
AutoTrader.com President and CEO, Chip Perry, said "We required a CRM
system that offered the flexibility to match our unique business processes, in
order to drive top-tier service, support, sales and marketing functions. After
an extensive review of several CRM software suites, E.piphany's full footprint
software solution was the clear choice. It offered a proven track record and
the flexibility to meet our corporate goals. Furthermore, investing in a
strategic CRM initiative at this stage of our development indicates our
commitment to set the pace as the leader in online auto classifieds, and
requires a system that can adapt and scale as our company grows."
"Our vision when building the E.6 software solution was to not merely
raise the bar for CRM applications, but to completely change the playing
field," said Phil Fernandez, president and chief operating officer of
E.piphany. "Changing the way businesses think about their customers, combined
with the advances in web services architectures, have created opportunities
for software applications that never existed before. Today, E.piphany provides
the only end-to-end CRM solution that takes full advantage of all those
opportunities. Building the E.6 software suite on the most advanced
architecture provides our customers with the ability to view CRM from the
customer's perspective, building business processes that are customer-centric
and delivering relevant, personalized interactions while meeting their
business objectives."
For more information on how to purchase E.piphany Service, or any of the
other applications in the E.piphany E.6 software suite, contact E.piphany's
sales organization at 1-877-764-4163 or on the Web at: http://www.epiphany.com.
About E.piphany
The E.piphany E.6(TM) Suite of CRM software solutions enables global
organizations to create a Customer Integrated Enterprise and align
touchpoints, processes and technologies around the customer. Built on the
industry's most advanced, component-based platform, the E.6 software solution
creates benefits that cross departments and geographies, and result in rapid,
measurable ROI. With the E.6 Suite of Marketing, Service and Sales software
solutions, every customer interaction is driven by real-time intelligence,
enabling businesses to better understand their customers and optimize every
interaction from both a revenue generation and customer retention viewpoint.
More than 460 companies, including nearly 40 of the Fortune 100, use E.piphany
software products to enhance their customers' experiences while, at the same
time, realizing the companies' business objectives. With worldwide
headquarters in San Mateo, CA, E.piphany serves customers in more than
40 countries worldwide. For more information, visit us at http://www.epiphany.com.
NOTE: E.piphany and the E.piphany logo are registered trademarks and E6
is a trademark of E.piphany, Inc. All other trademarks are the property of
their respective owners.
SOURCE E.piphany, Inc.
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Related links:
http://www.epiphany.com
Photo Notes:
NewsCom:
http://www.newscom.com/cgi-bin/prnh/20020724/EPNYLOGO
AP Archive: http://photoarchive.ap.org
PRN Photo Desk, 1-888-776-6555 or +1-212-782-2840
CONTACT:
media, Courtney Zoog of E.piphany, Inc.,
+1-650-356-5863, or czoog@epiphany.com, or Brandon McCormick of
Access Communications, +1-415-844-6218, or
bmccormick@accesspr.com, for E.piphany, Inc., or investors, Todd
Friedman of E.piphany, Inc., +1-650-356-3934, or
tfriedman@epiphany.com
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