CRM Magazine Names E.piphany Analytics Market Leader
NEW YORK, DCI CRM Conference, Aug. 27 /PRNewswire-FirstCall/ -- E.piphany,
Inc. (Nasdaq: EPNY), a full-suite provider of customer relationship management
(CRM) software, today announced that it has been named by CRM magazine as a
winner of the 2003 Market Leader Award for its exceptional innovation and
performance in analytics solutions among CRM vendors. Epiphany was named a CRM
Analytics Market Leader based on a combination of weighted criteria, including
product strength, customer wins, reputation for customer service, revenue,
revenue growth, and market share.
(Logo: http://www.newscom.com/cgi-bin/prnh/20020724/EPNYLOGO )
"We're honored to be recognized as a leading vendor of CRM analytics in
the industry," said Phil Fernandez, president and chief operating officer at
E.piphany. "Epiphany offers the only full-footprint CRM solution with
tightly-integrated analytics built into every application to enable our
customers to quickly realize and measure ROI. The analytics capabilities of
the E.piphany(R) software solutions allow organizations to become customer
integrated enterprises that maximize the value of every customer relationship,
reduce costs and drive revenue."
CRM's Market Leader Award winners were judged and selected from solicited
entries that were open to all CRM vendors. The winners were announced at a
ceremony at the DCI Customer Relationship Management Conference yesterday, and
will be featured in the September issue of CRM.
The analytics capabilities of E.piphany software products use a
combination of historical, personal, and contextual data to create a real-time
customer profile, and then apply a unique combination of real-time analytics
and business rules to deliver the highest-impact offers at the moment of
interaction. Epiphany software solutions such as E.piphany Interaction
Advisor(TM) measure the results and continuously adjust themselves to improve
effectiveness over time. Interaction Advisor helps increase cross-sell revenue
from each customer by looking across all possible offers and selecting the one
that will drive the highest expected value for that individual.
For additional information about Interaction Advisor and E.piphany's
award-winning analytic capabilities, visit http://www.epiphany.com.
About E.piphany
The E.piphany(R)E.6(TM) Suite of CRM software solutions enables global
organizations to create a Customer Integrated Enterprise and align
touchpoints, processes and technologies around the customer. Built on the
industry's most advanced, component-based platform, the E.6 software solution
creates benefits that cross departments and geographies, and result in rapid,
measurable ROI. With the E.6 Suite of Marketing, Service and Sales software
solutions, every customer interaction is driven by real-time intelligence,
enabling businesses to better understand their customers and optimize every
interaction from both a revenue generation and customer retention viewpoint.
More than 460 companies, including nearly 40 of the Fortune 100, use E.piphany
software products to enhance their customers' experiences while, at the same
time, realizing the companies' business objectives. With worldwide
headquarters in San Mateo, CA, E.piphany serves customers in more than 40
countries worldwide. For more information, visit us at http://www.epiphany.com.
NOTE: E.piphany and the E.piphany logo are registered trademarks and E6
is a trademark of E.piphany, Inc. All other trademarks are the property of
their respective owners.
SOURCE E.piphany, Inc.
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Related links:
http://www.epiphany.com
Photo Notes:
NewsCom:
http://www.newscom.com/cgi-bin/prnh/20020724/EPNYLOGO
AP Archive: http://photoarchive.ap.org
PRN Photo Desk, 1-888-776-6555 or +1-212-782-2840
CONTACT:
media, Courtney Zoog of E.piphany, Inc.,
+1-650-356-5863, or czoog@epiphany.com; or David Conner of Access
Communications, +1-415-844-6233, or dconner@accesspr.com, for
E.piphany, Inc.; or investors, Todd Friedman of E.piphany, Inc.,
+1-650-356-3934, or tfriedman@epiphany.com
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