Gateway's mean satisfaction positions in Technology Business Research study
continue to set new records
IRVINE, Calif., Aug. 29 /PRNewswire-FirstCall/ -- Gateway, Inc. today
announced that it has earned the top spot in Technology Business Research's
(TBR) Corporate IT Buying Behavior and Customer Satisfaction Study for
Corporate Notebooks in the second quarter of 2007. This is the third
consecutive quarter that Gateway has occupied TBR's top spot for notebooks.
For the past three reporting periods, the company was also ranked
number one in customer satisfaction for its corporate desktops. Leading
customer satisfaction scores in TBR's studies for both corporate notebooks
and desktops show that Gateway's investment in purely North American
technical support for U.S. customers is being rewarded. According to the
recent TBR report, it is the quality of Gateway's customer relationships
that largely contributed to its status.
Gateway's mean satisfaction positions continue to set new records. In
spite of industry-wide shortages, Gateway rated significantly higher than
the industry average in replacement parts availability and ease of doing
business. Customer loyalty improved substantially and scores for phone
support, notebook value, delivery and repair time remained stable.
"Customer care is a top priority at Gateway," said Ed Coleman, Gateway
chief executive officer. "We're very pleased that customers continue to
appreciate our high standards for quality and service. It is our goal to
continually exceed our customer's expectations with progressive process
improvements designed to deliver high quality products in a timely,
professional manner."
"Of all players, Gateway's performance has improved most significantly
and its momentum continues to build," said Julie Perron, Technology
Business Research manager of primary research. "Gateway has established an
excellent reputation for customer service, a particularly notable
achievement considering its corporate customers have the industry's highest
expectations."
About Gateway
Since its founding in 1985, Irvine, Calif.-based Gateway (NYSE: GTW)
has been a technology pioneer, offering award-winning PCs, servers and
related products to consumers, businesses, government agencies and schools.
Gateway is the fourth largest PC company in the U.S. and among the top ten
worldwide. The company's value-based eMachines brand is sold exclusively by
leading retailers worldwide, while the premium Gateway line is available at
major retailers, over the web and phone, and through its direct and
indirect sales force. See http://www.gateway.com for more information.
SOURCE Gateway, Inc.
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Related links:
http://www.gateway.com/
CONTACT:
Erin Davern of Gateway, Inc.,
+1-949-471-7785, erin.davern@gateway.com
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