GN Netcom, Inc. Introduces the HT-Two, a Headset Telephone Innovation Creating Greater Productivity in Outbound, High Volume Call Centers and Service Bureaus

GN Netcom, Inc. Introduces the HT-Two, a Headset Telephone Innovation Creating Greater Productivity in Outbound, High Volume Call Centers and Service Bureaus

		GN NETCOM HT-TWO The HT-Two from GN Netcom, Inc. This compact analog headset telephone creates greater productivity for outbound, high volume call centers and service bureaus that use predictive, preview, and progressive dialing. Shown here with the GN Netcom brand ADDvantage Plus headset and headset stand, the HT-Two has no manual dialout capability, focusing agents on the calling task and producing greater call throughput. The HT-Two measures just 2.75" x 4.75". Media contact: Beth Tracy Gamble, Tucker Street Associates, 781-431-1161, gamble@tuckerstreet.com. (PRNewsFoto)[KC] NASHUA, NH USA

The compact HT-Two replaces the telephone and headset amplifier with one piece of equipment that has no dialing capability, focusing agents on the calling task and producing greater call throughput. NASHUA, N.H., Aug. 31 /PRNewswire/ -- ICCM, Chicago -- Booth # 1165 GN Netcom, Inc., a world leading provider of innovative, hands-free communication products, introduces the HT-Two, a small, compact analog headset telephone designed for high volume call centers and service bureaus that use automated predictive dialers or CRM (customer relationship management) software. The HT-Two is compatible for connection to a PBX, direct exchange line, or through an analog modem. With HT-Two, agents will be able to focus on their calling task without the distraction of manually making outbound calls, increasing productivity. Measuring just 2.75" x 4.75", the HT-Two replaces the traditional office telephone/headset amplifier combination thereby freeing a significant amount of desk space. The HT-Two, compatible with all GN Netcom brand headsets, is available through GN Netcom's extensive distribution network and as an OEM component for CRM vendors. List price for the HT-Two is $112, and the product is available for immediate shipment. ( Photo: NewsCom: http://www.newscom.com/cgi-bin/prnh/19990831/NEMTU01 ) "Today's call centers are requiring more outbound call functionality. Through CRM software, call centers are becoming more integrated, data is being more efficiently delivered to agents, and there is less on-hold time. The HT- Two prevents manual dialout; therefore, agents focus only on calls made by the automated dialer, which ensures greater call throughput," said Robert Petersen, product marketing manager of GN Netcom, Inc. "GN Netcom is introducing the HT-Two to meet the specialized needs of outbound call centers and service bureaus with a product that clearly increases productivity," said Michael W. Ferguson, vice president of sales and marketing of GN Netcom, Inc. "The HT-Two demonstrates our continued commitment as the technology and innovation leader in the call center headset marketplace." With HT-Two, Agents Focus on Calling Tasks and Gain More Desk Space The HT-Two is an integrated headset telephone solution made expressly for use in an automated, centralized dialing environment. Completely dependent on a centralized dialer, HT-Two will take only targeted outbound calls, focusing the organization's planned call activity and yielding a higher call volume. Since the typical telephone and amplifier workstation combination is replaced with the compact HT-Two, which plugs directly in the PC modem or analog phone line, agents have less clutter and greater workspace on their desks. Equipped with a GN Netcom brand quick disconnect, the HT-Two is compatible with any GN Netcom brand headset. Applications The HT-Two is the interface between a call center agent and the predictive dialer for outbound, high volume call centers, such as outbound telemarketers or collection service bureaus. In preview dialing, the call center uses a software package that allows the agent to look at information on the call the system is about to make. The agent then indicates whether or not to call the contact or move to another one. In progressive dialing, the computer initiates a call based on a particular algorithm, but before it gets a through line, the agent has an opportunity to look at who is being called. In each case the HT-Two is connected into a PBX or PABX, which will route the call through to the agent from the automated dialing system. For call centers with CTI integrated customer relationship management packages, the HT-Two connects to the modem and allows the agent to receive an incoming call in parallel with the agent's PC. During a call cycle, the agent would hear an audible signal in the headset announcing the call and switch on the HT-Two to begin the conversation. For predictive dialer manufacturers and CRM software developers who put together bundled packages for total customer relationship management systems, the HT-Two offers an opportunity to include a premium quality, physical interface between the call center agent and the automated dialing system. Specification information is available from GN Netcom, Inc. About GN Netcom, Inc. GN Netcom, Inc. designs and manufactures the highest quality telephone headsets and accessories in the telecommunications industry. The company has acquired a reputation for providing a wide selection of headsets with superior sound quality, comfort, safety, and durability. GN Netcom, Inc. is a major worldwide provider to the call center, professional, SOHO (Small Office/Home Office), mobile communications, and OEM markets selling headsets and accessories under the brand names GN Netcom, UNEX, and ACS. Headquarters are based in Nashua, New Hampshire with offices in Scotts Valley, CA and multiple locations throughout the US. GN Netcom, Inc., a wholly owned subsidiary of GN Netcom based in Copenhagen, Denmark, is a member of the Danish-based GN Great Nordic Group. For more information on GN Netcom, Inc., call 800-826-4656 or visit http://www.gnnetcom.com.