SAN MATEO, Calif., Sept. 2 /PRNewswire-FirstCall/ -- E.piphany, Inc.
(Nasdaq: EPNY), a full-suite provider of customer relationship management
(CRM) solutions, today announced that two of its customers, GSI Commerce and a
leading retailer of consumer financial services, have been named as finalists
for the Gartner CRM Excellence Awards. These companies and the four other
finalists will present their CRM implementations at the Gartner CRM Summit,
being held September 8-10, 2003 in Los Angeles. The winners of the Gartner CRM
Excellence Awards will be chosen by an audience of CRM professionals and
announced at an awards ceremony on September 9, 2003.
(Logo: NewsCom: http://www.newscom.com/cgi-bin/prnh/20020724/EPNYLOGO )
Each year, Gartner recognizes the most outstanding CRM initiatives by
presenting the CRM Excellence Awards to winners in two categories: Large
Enterprises with annual revenue greater than US $500 million and more than
1,000 employees; and Small to Mid-Size Enterprises with annual revenue of up
to US $500 million and up to 1,000 employees. The six 2003 finalists were
selected from a group of 230 entrants. A review team of Gartner analysts
evaluated and rated each entry based on how the participants demonstrate
excellence in their CRM initiatives. The entrants were evaluated on Gartner's
Eight Building Blocks of CRM and were required to demonstrate capability in
each one: CRM vision, CRM strategy, CRM processes, organizational
collaboration, CRM technology, transformation of data to applied insight,
enhanced customer experience and customer-centric metrics. Gartner also
considered execution excellence in the evaluation of entrants.
"We congratulate our customers on receiving this prestigious recognition
by Gartner of their significant achievements in CRM," said Karen Richardson,
CEO of E.piphany. "Our customers measure CRM success by the satisfaction of
their own customers as well as their ability to prove the ROI they have
achieved with E.piphany software solutions. We join Gartner in applauding
their achievements."
This year's nominees join other E.piphany customers that have been named
Gartner CRM Excellence Award Finalists in previous years for their use of
E.piphany CRM solutions, including Hard Rock Cafe and Bank One, and CRM
Excellence Award Winners, Banco Bital and Boise Office Solutions.
For more information about these companies and other E.piphany customers'
CRM implementations, visit http://www.epiphany.com. For more information about the
Gartner CRM Excellence Awards, visit http://www.gartner.com/us/crmexcellence.
About E.piphany
The E.piphany E.6(TM) Suite of CRM software solutions enables global
organizations to create a Customer Integrated Enterprise and align
touchpoints, processes and technologies around the customer. Built on the
industry's most advanced, component-based platform, the E.6 software solution
creates benefits that cross departments and geographies, and result in rapid,
measurable ROI. With the E.6 Suite of Marketing, Service and Sales software
solutions, every customer interaction is driven by real-time intelligence,
enabling businesses to better understand their customers and optimize every
interaction from both a revenue generation and customer retention viewpoint.
More than 460 companies, including nearly 40 of the Fortune 100, use E.piphany
software products to enhance their customers' experiences while, at the same
time, realizing the companies' business objectives. With worldwide
headquarters in San Mateo, CA, E.piphany serves customers in more than 40
countries worldwide. For more information, visit us at http://www.epiphany.com.
E.piphany and the E.piphany logo are registered trademarks and E6 is a
trademark of E.piphany, Inc. All other trademarks are the property of their
respective owners.
SOURCE E.piphany, Inc.
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Related links:
http://www.epiphany.com
Photo Notes:
NewsCom:
http://www.newscom.com/cgi-bin/prnh/20020724/EPNYLOGO
AP Archive: http://photoarchive.ap.org
PRN Photo Desk, 1-888-776-6555 or +1-212-782-2840
CONTACT:
Public Relations, Courtney Zoog,
+1-650-356-5863 or czoog@epiphany.com, or, Investor Relations,
Todd Friedman, +1-650-356-3934 or tfriedman@epiphany.com, both of
E.piphany, Inc.
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