-Consumers Holding on to Computers Longer; Demand More Tech Support
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NAPERVILLE, Ill., Sept. 2 /PRNewswire-FirstCall/ -- OfficeMax(R)
Incorporated (NYSE: OMX), a leader in office products and services, today
announces it is adding home and in-store tech support options to
OfficeMax's award-winning, web-based tech support service ctrlcenter(TM).
Customers now have the option to drop off their desktop or laptop
computer at any of OfficeMax's 900+ retail locations in the U.S. and Puerto
Rico for service or arrange to have a ctrlcenter service technician perform
at-home/office installations and set-up services. ctrlcenter maintains a
support team of more than 2,500 technicians for a broad national reach and
benefit of dispatching within 24 hours. ctrlcenter repair technicians are
fully ASP-certified for leading PC manufacturers, including H-P, Compaq,
Toshiba, and Sony enabling both warranty and out-of-warranty repairs.
"Current economic conditions have consumers thinking twice before they
invest in a new system and are more focused than ever on keeping their
current PC performing at an optimum level," said Ryan Vero, Executive Vice
President and Chief Merchandising Officer for OfficeMax. "Customers
appreciate the quality of support that ctrlcenter's web-based platform
offers so much so that they wanted to see it extended to at-home and
in-store service options."
ctrlcenter's web-based tech support service, powered by HiWired, was
recently Awarded PC Magazine's Editor's Choice Award. ctrlcenter's
web-based tech support service first launched as an affordable service to
offer small businesses, home office workers and other PC users 24/7 support
for PCs and consumer electronic devices, including digital cameras, smart
phones, Palm Pilots and iPods. To learn more about ctrlcenter's web-based,
in-store or at-home tech support and prices, customers may visit any
OfficeMax store or call 1-877-MAX-CTRL.
About OfficeMax
OfficeMax Incorporated (NYSE: OMX) is a leader in both
business-to-business office products solutions and retail office products.
The OfficeMax mission is simple. We help our customers do their best work.
The company provides office supplies and paper, in-store print and document
services through OfficeMax ImPress(R), technology products and solutions,
and furniture to consumers and to large, medium and small businesses.
OfficeMax customers are served by approximately 32,000 associates through
direct sales, catalogs, e-commerce and nearly 1,000 stores. To find the
nearest OfficeMax, call 1-877-OFFICEMAX. For more information, visit
http://www.officemax.com/.
OfficeMax Media Contacts: OfficeMax Investor Contact:
William Bonner Jennifer Rook John Jennings
630-864-6057 630-864-6057 630-864-6820
SOURCE OfficeMax Incorporated
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Related links:
http://www.officemax.com
CONTACT:
Media, William Bonner or Jennifer Rook,
+1-630-864-6057, or Investors, John Jennings, +1-630-864-6820,
all of OfficeMax Incorporated
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