SAN DIEGO, Sept. 11 /PRNewswire/ -- Gateway, Inc. (NYSE: GTW) earned
praise from small businesses for brand preference and service and support
according to research released today by Access Markets International (AMI)
Partners, Inc. A testament to Gateway's strong client relationships and
responsive technical support, small businesses ranked Gateway number one in
service and support among all computing and networking vendors. Posting high
scores for PC brand preference and product design, Gateway was also named the
leading brand of choice for small businesses purchasing a PC for the first
time.
"Our survey results confirm Gateway's momentum in the small business
market and expertise in meeting customer needs," said Eric Shuster, managing
director of AMI-Partners. "Small businesses gave Gateway the top score for
service and support among the industry's top computing and networking vendors
because of their ability to provide small businesses with the personalized
attention and support they need."
The latest research from AMI-Partners' recognized Gateway's strong brand
and mind share within the small business market. In addition to being selected
by small businesses as their leading brand of choice for first time purchases,
Gateway was named as one of the top brands for small businesses planning to
purchase PCs during the next twelve months, capturing 22 percent of survey
respondents. Praising Gateway's customer-focused solutions, small businesses
also gave the company high marks for designing products specifically for their
needs.
"Our direct relationships with clients and focus on putting their needs
first set us apart from the rest of the industry, particularly in the small
business market," said Sue Parks, senior vice president of Gateway Business.
"The latest research from AMI-Partners demonstrates Gateway's leadership in
giving small business clients the guidance and support they need throughout
the technology lifecycle, from the initial purchase to post-sale technical
service."
AMI-Partners also identified a growing trend among small business
professionals who are increasingly turning to direct vendors for networking
products and services. One of the fastest growing manufacturers of networking
solutions, Gateway posted a 200 percent year on year increase in the number of
small businesses using the company's servers. Further fueling this momentum,
the company's new Gateway Networking Solutions program provides small business
clients with free on-site consultation and customized technology services that
are planned, delivered and maintained by local engineers who understand their
needs.
Visit http://www.gateway.com for more information on Gateway's products and
services for growing businesses. Additional research on technology preferences
and usage in the small and medium business market can be obtained from
AMI-Partners at http://www.ami-partners.com.
About Gateway
Gateway, a Fortune 250 company founded in 1985, focuses on building
lifelong relationships with consumers and businesses through complete
technology personalization. Gateway ranked number one in U.S. consumer PC
revenue in 1999 (1) and was rated among the top ten best corporate reputations
in America according to a survey conducted in August of 1999 by Harris
Interactive and the Reputation Institute and published in The Wall Street
Journal. In 1999, Gateway was seventh in total return to shareholders among
Fortune 500 companies and tenth in total shareholder returns over the past
five years. Gateway employees worldwide provide clients with services and
built-to-order computers that consistently win top awards from leading
industry publications. Gateway had total global revenue of $8.65 billion in
1999 and shipped 4.68 million systems. For more information, visit our Web
site at http://www.gateway.com.
SOURCE Gateway, Inc.
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Related links:
http://www.gateway.com
CONTACT:
Lisa Emard, Gateway Business, 949-609-4496,
or lisa.emard@gateway.com
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