For the past four reporting periods, Gateway's mean satisfaction rating is
significantly higher than the industry average
IRVINE, Calif., Sept. 12 /PRNewswire-FirstCall/ -- Gateway, Inc. (NYSE:
GTW) today announced that it has earned the leading rank in Technology
Business Research's (TBR) Corporate IT Buying Behavior and Customer
Satisfaction Study for Corporate Desktops in the second quarter of 2007.
This is the fourth consecutive quarter that Gateway has occupied TBR's top
spot for desktops.
The company was also ranked number one in customer satisfaction for its
corporate notebooks for the last three quarters. Gateway's success can be
attributed to its unique approach to customer care and quality, which
includes 100 percent North American-based technical support.
For the past year, Gateway's mean satisfaction rating has been
significantly higher than the industry average. The company dominates the
competitive field in phone support and ease of doing business. The latter
is an area where other player's scores are softening due to higher customer
expectations. Gateway's customer loyalty improved substantially and it
received high scores in value, hardware quality and reliability as well as
delivery and repair time.
"Gateway shows no signs of compromise," said Julie Perron, Technology
Business Research manager of primary research. "Historically, it has made
the most substantial progress and has moved steadily to industry leading
status in less than two years. Gateway's satisfaction positions for phone
support and ease of doing business continue to set the pace for the
industry, which have traditionally been difficult areas to build a stellar
reputation."
About Gateway
Since its founding in 1985, Irvine, Calif.-based Gateway (NYSE: GTW)
has been a technology pioneer, offering award-winning PCs, servers and
related products to consumers, businesses, government agencies and schools.
Gateway is the fourth largest PC company in the U.S. and among the top ten
worldwide. The company's value-based eMachines brand is sold exclusively by
leading retailers worldwide, while the premium Gateway line is available at
major retailers, over the web and phone, and through its direct and
indirect sales force. See http://www.gateway.com for more information.
SOURCE Gateway, Inc.
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Related links:
http://www.gateway.com/
CONTACT:
Erin Davern of Gateway, Inc.,
+1-949-471-7785, erin.davern@gateway.com
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