SKY Mexico Leverages CSG's Professional Services Team to Seamlessly
Implement CSG Billing and Other Applications
ENGLEWOOD, Colo., Sept. 14 /PRNewswire-FirstCall/ -- Global customer care
and billing solutions provider CSG Systems (Nasdaq: CSGS) today announced that
SKY Mexico, Mexico's largest digital Direct-to-Home (DTH) television provider,
now uses CSG Systems' flagship billing solution, CSG Kenan(R)/BP, to provide
billing services to its more than 900,000 subscribers.
(Logo: http://www.newscom.com/cgi-bin/prnh/20020627/CSGSLOGO)
CSG's Professional Services team managed the conversion from legacy
billing systems to CSG Kenan/BP, built a direct connection between the billing
system and SKY Mexico's Siebel eCommunications customer relationship
management system and added a direct link between billing and provisioning
systems. The result is a seamless ordering, billing and service provisioning
process.
SKY Mexico supports its entire customer base, representing a large
proportion of Mexico's pay television market, with the CSG Kenan solution and
leverages the system's ability to quickly launch new product promotions and
support innovative pricing schemes. For example, SKY Mexico can now offer
real-time account balances to its customers.
"As SKY continues to grow its subscriber base and offer new, advanced
services to its customers, we are confident that the new billing solution
implemented by CSG will enable us to continue to offer the exceptional
customer service and variety of products our subscribers have grown to expect
from us," said Sergio Munoz, IT Director for SKY Mexico.
"Our relationship with SKY Mexico is a perfect example of how CSG's
products and services team are focused on streamlining business to make
customer transactions flow smoothly from ordering through the final bill,"
said Birger Thorburn, chief technical officer for CSG's Caribbean and Latin
America Region. "As SKY Mexico continues to innovate and offer new
interactive services, our solution will offer the essential flexibility to
grow with them over time."
CSG Kenan/BP is a real-time billing platform that rates and bills for any
transaction-based convergent service in the mobile and wireline telephony,
cable/satellite and IP markets. With a worldwide customer base, the CSG
Kenan/BP solution supports any language in any currency and is deployed in
more than 40 countries.
The CSG Professional Services team consists of nearly 500 consultants
across 20 countries and brings 20 years of consulting experience in
implementing and managing the billing and customer care lifecycle. With more
than 250 successful implementations across wireline, wireless, broadband and
IP telecommunications providers, CSG's Professional Services team has helped
providers launch new services, streamline operations and gain competitive
advantage in markets across the world.
About CSG Systems
With worldwide headquarters in Englewood, Colo., CSG Systems is a
subsidiary of CSG Systems International, Inc. (Nasdaq: CSGS). CSG and its
wholly-owned subsidiaries serve telecommunications service providers in more
than 40 countries. CSG is a leader in next-generation billing and customer
care solutions for the cable television, direct broadcast satellite, advanced
IP services, next generation mobile, and fixed wireline markets. CSG's unique
combination of proven and future-ready solutions, delivered in both outsourced
and licensed formats, empowers its clients to deliver unparalleled customer
service, improve operational efficiencies and rapidly bring new
revenue-generating products to market. For more information, visit our
website at http://www.csgsystems.com.
SOURCE CSG Systems
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Related links:
http://www.csgsystems.com
Photo Notes:
NewsCom:
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AP Archive: http://photoarchive.ap.org
PRN Photo Desk, photodesk@prnewswire.com
Company News On-Call:
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CONTACT:
Lucy Robinson, +1-305-421-8927,
lucy_robinson@csgsystems.com, or Liz Bauer, Investor Relations,
+1-303-804-4065, liz_bauer@csgsystems.com, both of CSG Systems
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