E.piphany and Gryphon Help Marketers Succeed in Changing Landscape
SAN MATEO, Calif., Sept. 17 /PRNewswire-FirstCall/ -- E.piphany, Inc.
(Nasdaq: EPNY), a full-suite provider of customer relationship management
(CRM) solutions, and Gryphon Networks Corp., the leader in automated Do Not
Call (DNC) management solutions for businesses, today announced a strategic
alliance to help marketers succeed in an increasingly challenging environment.
Together, E.piphany and Gryphon Networks help marketers make the most of every
customer interaction to increase customer value and retention, while staying
in compliance with changing federal and state regulations.
(LOGO: http://www.newscom.com/cgi-bin/prnh/20020724/EPNYLOGO )
With declining results from traditional outbound efforts and increasing
privacy regulations making it harder to contact new customers, marketers are
under intense pressure to achieve measurable results and sustain growth. This
challenging environment creates a need for marketing transformation. The
E.piphany(R) software solutions coupled with Gryphon's compliance suite help
companies respect customers' preferences and privacy during every inbound and
outbound customer interaction. Now, marketers can optimize their customer
acquisition, cross-sell, and retention efforts without fear of violating
ever-changing regulations or damaging their hard-earned customer trust.
"Increased regulation at both the federal and state level is making the
marketing environment for businesses increasingly complex and that complexity
can only be solved through effective and flexible technology," said
Keith Fotta, president and CEO, Gryphon Networks. "The seamless combination of
Gryphon Networks' compliance solutions and E.piphany's CRM applications is the
first integrated solution that solves this problem by allowing marketers to
instantly and automatically comply with legislative requirements while
flexibly adapting their strategies to changing market conditions."
"E.piphany is committed to helping customers align their business
strategies, processes, and technology around the customer to maximize customer
interactions to drive and sustain revenue," said Phil Fernandez, president and
chief operating officer, E.piphany. "By bringing together Gryphon's compliance
suite and our leading CRM applications, we are arming marketers with the tools
they need to be successful in an ever-changing environment."
E.piphany offers customer-centric marketing solutions that turn compliance
issues into real opportunities for conducting smarter, more productive inbound
and outbound customer interactions. Gryphon's compliance suite is a proven,
patented solution that enables outbound telemarketers to automatically manage
compliance with all state and federal consumer Do Not Call laws in real
time -- preventing fines and increasing sales.
About Gryphon Networks
Gryphon Networks is the leader in automated Do Not Call management
solutions for businesses. Gryphon's proven, patented technology enables
outbound telephone marketers to automatically manage compliance with all state
and federal consumer Do Not Call laws. The network-delivered technology
provides enterprise-wide, professionally-managed Do Not Call protection in
real time. Powerful call productivity and compliance reports for all calling
locations are instantly accessible via the Web. Founded in 1995, Gryphon
Networks is a privately held company headquartered in Norwood, Massachusetts.
For more information contact Gryphon Networks at 781-255-0444 or visit
http://www.GryphonNetworks.com
About E.piphany
The E.piphany(R) E.6(TM) Suite of CRM software solutions enables global
organizations to create a customer integrated enterprise and align
touchpoints, processes and technologies around the customer. Built on the
industry's most advanced, service-oriented architecture, the E.6 software
solution creates benefits that cross departments and geographies, and result
in rapid, measurable ROI. With the E.6 Suite of Marketing, Service and Sales
software solutions, every customer interaction is driven by real-time
intelligence, enabling businesses to better understand their customers and
optimize every interaction from both a revenue generation and customer
retention viewpoint. More than 460 companies, including nearly 40 of the
Fortune 100, use E.piphany software products to enhance their customers'
experiences while, at the same time, realizing the companies' business
objectives. With worldwide headquarters in San Mateo, California, E.piphany
serves customers in more than 40 countries worldwide. For more information,
visit us at http://www.epiphany.com.
Legal Notice Regarding Forward-Looking Statements
Some of the statements in this press release are forward-looking,
including the statements regarding the plans, goals, completion,
implementation, benefits, and details of the relationship between E.piphany
and Gryphon Networks and results that may be achieved by customers using the
E.piphany software products. Actual results could differ materially from the
forward-looking statements. Among the factors that could cause actual results
to differ materially from those in the forward-looking statements are delays
in the product development cycle, unforeseen technical difficulties in
optimizing the software involved in the relationship, delays in customer
implementation of E.piphany software and the impact of competitive products
and pricing. These factors and others are described in more detail in the
Company's public reports filed with the Securities and Exchange Commission,
such as those discussed in the "Risk Factors" section included in the
Company's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and in
the Company's prior press releases. E.piphany assumes no duty to update any
statements made in this press release.
NOTE: E.piphany and the E.piphany logo are registered trademarks and E6
is a trademark of E.piphany, Inc. All other trademarks are the property of
their respective owners.
SOURCE E.piphany, Inc.
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Related links:
http://www.epiphany.com
Photo Notes:
NewsCom:
http://www.newscom.com/cgi-bin/prnh/20020724/EPNYLOGO
AP Archive: http://photoarchive.ap.org
PRN Photo Desk, 1-888-776-6555 or +1-212-782-2840
CONTACT:
media, Courtney Zoog of E.piphany,
+1-650-356-5863, or czoog@epiphany.com; or Lindsay Stewart of
Access Communications, +1-415-844-6217, or lstewart@accesspr.com,
for E.piphany; or investors, Todd Friedman of E.piphany,
+1-650-356-3934, or tfriedman@epiphany.com
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