Compuware Vantage's Exclusive Six Sigma Capabilities Drive Improved Service
Delivery
CHARLOTTE, N.C., Sept. 17 /PRNewswire-FirstCall/ -- Compuware
Corporation (Nasdaq: CPWR) today at the itSMF USA Conference & Expo (booth
729) announced that its Vantage IT Service Management (ITSM) solution now
supports ITIL Version 3 continual service improvement for automated service
measurement and quality improvement. Compuware is the only software vendor
to support Six Sigma for service management using advanced Six Sigma
techniques.
"The new continual service improvement phase in ITIL v3 is crucial to
help IT organizations provide high quality service in the face of evolving
business demand," said Sven den Boer, lead author of the itSMF's management
book: Six Sigma for IT Management and Managing Director for ProjectsOne.
"Six Sigma continues to drive ITIL as a practical quality approach to IT
service management, and leading companies have already realized tangible
results from the two practices. Moreover, a growing number of service
management products also have Six Sigma capabilities embedded to meet this
demand, and Compuware's Vantage is taking the lead in this."
Compuware Vantage helps organizations improve IT service delivery to
the business. It applies advanced Six Sigma techniques to the IT service
management discipline -- saving time and money -- while increasing
productivity and reducing risks to the business. The Compuware ITSM
solution also quantifies the improvement of ROI, identifies IT bottlenecks
and errors and prioritizes service improvement initiatives.
"ITIL v3 is a significant upgrade that will enable service management
efficiencies throughout the application life cycle," stated Tim Grieser,
Program Vice President, Enterprise System Software, IDC. "Compuware has
been a leader in applying Six Sigma methods for continual improvement
within the IT service management domain, which aligns well with ITIL v3."
ITIL, or Information Technology Infrastructure Library, is a vendor-
neutral, best-practice approach designed to help organizations deliver
high- quality IT services. Version 3, the latest revision of ITIL, provides
a significant and evolutionary update.
Six Sigma is a widely accepted methodology for service quality
improvement that complements ITIL. Together, ITIL and Six Sigma -- the
latter of which is already leveraged within Compuware Vantage -- help IT
further integrate with the business and improve service delivery throughout
the life cycle.
"As IT organizations mature and strive to improve service quality and
reduce cost, they recognize the need for quality improvement methodologies
such as Six Sigma and ITIL continual service improvement," said John
Williams, Compuware Senior Vice President, Product Management and Strategy.
"By applying Six Sigma methods to improve service delivery, Compuware
Vantage directly addresses IT's need to align its efforts with business
goals and to improve outcomes."
For more information on how Compuware Vantage supports all five stages
of the ITIL Version 3 life cycle, please visit
http://www.compuware.com/pressroom/news/6770_ENG_HTML.htm.
Compuware Corporation
Compuware Corporation maximizes the value IT brings to the business by
helping CIOs more effectively manage the business of IT. Compuware
solutions accelerate the development, improve the quality and enhance the
performance of critical business systems while enabling CIOs to align and
govern the entire IT portfolio, increasing efficiency, cost control and
employee productivity throughout the IT organization. Founded in 1973,
Compuware serves the world's leading IT organizations, including more than
90 percent of the Fortune 100 companies. Learn more about Compuware at
http://www.compuware.com/.
Press Contact
Doug Anter, Compuware Communications and Investor Relations,
313-227-0127, doug.anter@compuware.com
For Sales and Marketing Information
Compuware Corporation, One Campus Martius, Detroit, MI 48226,
800-521-9353, http://www.compuware.com
SOURCE Compuware Corporation
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Related links:
http://www.compuware.com
http://www.prnewswire.com/comp/112310.html /
CONTACT:
Doug Anter, Compuware Communications and
Investor Relations, +1-313-227-0127, doug.anter@compuware.com;
Sales and Marketing Information, Compuware Corporation,
+1-800-521-9353
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