Wipro BATON Leverages Compuware Vantage for Service Quality Measurement and
Reporting
DETROIT and BANGALORE, India, Sept. 17 /PRNewswire-FirstCall/ --
Compuware Corporation (Nasdaq: CPWR) and Wipro (NYSE: WIT) today announced
a partnership to enable organizations to continually improve service
quality by leveraging ITIL v3 and Six Sigma. Wipro's Business Service
Analysis, Transformation and Optimization (BATON) consulting solution
includes Compuware's Vantage Service Manager, the first service management
product to automate Six Sigma techniques.
The BATON solution helps organizations improve IT service quality by
focusing on and prioritizing areas that impact the business most. By
leveraging Vantage Service Manager, the partnership delivers service
quality measurement and reporting to help IT baseline service level
performance, quantify improvement for return on investments and sustain
service quality improvement and continual measurement to ensure the
effectiveness of ongoing improvement efforts.
"ITIL v3 emphasizes continual service improvement and recognizes the
need for other industry accepted practices such as Six Sigma," said Suraj
Prakash, Wipro Vice President, Quality Consulting Group. "Vantage Service
Manager helps IT automatically collect, measure and analyze data to provide
meaningful information to business and IT executives. Moreover, with
Vantage's proven Business Service Management capability, this further
integrates IT with the business."
ITIL v3's new seven-step improvement process in the continual service
improvement phase complements Six Sigma's DMAIC (Define, Measure, Analyze,
Improve, Control) model. Each of the seven steps fits under the DMAIC
phases, forming a natural extension of Wipro's strong Six Sigma consulting
experience and the Six Sigma techniques built into the Vantage solution.
"Wipro's expertise in ITIL and Six Sigma and Vantage Service Manager's
automated Six Sigma techniques for business service management provide a
powerful joint solution," said Jamie McGuffie, Compuware Senior Vice
President, Partner Business Development. "The combined offering helps IT
focus on what is critical to the business and eliminates costs due to poor
quality. Compuware is extremely pleased to partner with Wipro, a world
leader in delivering strategic business solutions."
Compuware is a Platinum Sponsor for the itSMF Fusion Annual Conference
in North Carolina (booth 729), discussing how Compuware Vantage delivers
true end-to-end service management visibility supporting ITIL v3. It also
will discuss at the conference how Six Sigma complements ITIL's Continual
Service Improvement.
Wipro
Wipro Technologies, a division of Wipro Limited (NYSE:WIT) is the first
PCMM Level 5 and SEI CMM Level 5 certified IT Services organization
globally. Wipro Technologies was recently assessed at Level 5 for CMMI V
1.2 across offshore and onsite development center's. Wipro is one of the
largest product engineering and support service providers worldwide. Wipro
provides comprehensive research and development services, IT solutions and
services, including systems integration, Information Systems outsourcing,
package implementation, software application development and maintenance
services to corporations globally.
In the Indian market, Wipro is a leader in providing IT solutions and
services for the corporate segment in India offering system integration,
network integration, software solutions and IT services. Wipro also has
profitable presence in niche market segments of consumer products and
lighting. In the Asia Pacific and Middle East markets, Wipro provides IT
solutions and services for global corporations. Wipro's ADS' are listed on
the New York Stock Exchange, and its equity shares are listed in India on
the Stock Exchange -- Mumbai, and the National Stock Exchange. For more
information, please visit our websites at http://www.wipro.com and
http://www.wiprocorporate.com.
Compuware Corporation
Compuware Corporation maximizes the value IT brings to the business by
helping CIOs more effectively manage the business of IT. Compuware
solutions accelerate the development, improve the quality and enhance the
performance of critical business systems while enabling CIOs to align and
govern the entire IT portfolio, increasing efficiency, cost control and
employee productivity throughout the IT organization. Founded in 1973,
Compuware serves the world's leading IT organizations, including more than
90 percent of the Fortune 100 companies. Learn more about Compuware at
http://www.compuware.com/.
Press Contact
Doug Anter, Compuware Communications and Investor Relations,
313-227-0127, doug.anter@compuware.com
For Sales and Marketing Information
Compuware Corporation, One Campus Martius, Detroit, MI 48226,
800-521-9353, http://www.compuware.com
SOURCE Compuware Corporation
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Related links:
http://www.compuware.com
http://www.wiprocorporate.com http://www.wipro.com
http://www.prnewswire.com/comp/112310.html/
CONTACT:
Doug Anter, Compuware Communications and
Investor Relations, +1-313-227-0127, doug.anter@compuware.com, or
for Sales and Marketing Information, +1-800-521-9353
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