Announcing TalkAnytime Media Server with Click-to-Talk
MINNEAPOLIS, Sept. 19 /PRNewswire/ -- Fall VON '05, Boston Convention
Center, Booth #736 -- Multi-Tech(R) Systems, Inc., a leading data
communications and telecommunications company based in suburban Minneapolis,
is announcing its "click-to-talk" TalkAnytime(R) Media Server designed to add
real-time voice interaction over the Internet between web site visitors and
company representatives. Connecting between a company's PBX and IP network,
the new media server is a complete hardware and software product in four,
eight, 24, and 30-channel models. Each channel allows a web visitor to
contact web host company personnel using the Internet via a VoIP call into the
PBX. The calls can then be used for assistance in tasks such as eCommerce,
soliciting online support or inquiring about products. The TalkAnytime server
models TA410 (four channel), TA810 (eight channel), TA2410 (24 channel), and
TA3010 (30 channel) are shipping immediately, and are priced at MSRPs of
US$1,699, US$2,699, US$3,699, and US$4,699 respectively.
(Logo: http://www.newscom.com/cgi-bin/prnh/20040505/MTSLOGO )
"By designing our new TalkAnytime Media Server as a complete hardware and
software product in scalable solutions, we have made it easier to install and
available to a more diverse set of companies," states Chip Harleman, Vice
President of Sales and Marketing for Multi-Tech Systems, Inc. "As we know,
companies can have the greatest web site and most complete set of products,
but with one unanswered question, an online purchase transaction can become
part of the over 50 percent statistics for abandoned shopping carts.
Answering those questions as easily as clicking a TalkAnytime button can
translate into more sales and repeat business."
What makes the Multi-Tech TalkAnytime Media Server different is that it is
a complete solution including the Voice over IP (VoIP) gateway along with the
client call software. When a TalkAnytime button is pushed, client software is
downloaded to the visitor's PC running Windows(R) and IE; whereupon, an
Internet call is automatically initiated to the media server connected to the
customer's PBX. The media server then completes the call to the appropriate
personnel. The PC client consists of a media driver, codec driver,
TalkAnytime call setup protocol and client configuration interface. The media
server is built upon Multi-Tech Systems' proven VoIP gateway technology. It
includes a complete set of PBX interfaces, a 10/100 Ethernet interface for
connection to an IP network, and a full complement of advanced features such
as a high-resolution adaptive jitter buffer combined with error concealment.
Installation of the TalkAnytime Media Server is as simple as connecting it to
appropriate PBX interface cards and IP network, then running the web-based
administration program.
Multi-Tech Systems is an ISO 9001:2000 certified global manufacturer of
award-winning telephony, Internet and device networking products that connect
voice and data over IP networks, add connectivity to equipment using embedded
technologies, and provide the latest in cellular wireless technologies. With a
35-year history of inventing products known for their reliability and
performance, Multi-Tech Systems still employs the same mission on which the
company was founded: to provide solutions that solve real business problems.
To reinforce this philosophy, Multi-Tech Systems prides itself on developing
and fostering mutually beneficial long-term relationships with its worldwide
network of technology partners, sales channels and customers
Privately held, Multi-Tech Systems has over 60 U.S. patents and numerous
international patents. The company's intellectual property portfolio includes
patents covering transmission of multiplexed voice, data and video packets
used in technologies such as Internet telephony, PC telephony, voice over IP
or frame relay, and DSVD modems. For additional information, contact Multi-
Tech in the U.S. at 800/328-9717 or +763/785-3500, via fax at +763/785-9874,
EMEA at T: +(44) 118 959 7774 (UK) or T: +(33) 1 64 61 09 81 (France), and via
fax at F: +(44) 118 959 7775 (UK) or F: +(33) 1 64 61 09 71 (France) or browse
the company's World Wide Web home page at http://www.multitech.com .
Multi-Tech and Multi-Tech product names referred to in this news release
are either registered trademarks or trademarks of Multi-Tech Systems, Inc.
Other company names and their products mentioned in this news release may be
the trademarks of their respective companies.
SOURCE Multi-Tech Systems, Inc.
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Related links:
http://www.multitech.com
http://www.von.com
Photo Notes:
NewsCom:
http://www.newscom.com/cgi-bin/prnh/20040505/MTSLOGO
AP Archive: http://photoarchive.ap.org
PRN Photo Desk, photodesk@prnewswire.com
CONTACT:
Paul Kraska of Multi-Tech Systems, Inc.,
+1-763-785-3500, pkraska@multitech.com , or EMEA, Dilip Mistry,
+(44) 118 959 7774, dmistry@multitech.co.uk
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