Operator Leverages One System to Support All Lines of Business, All Customers
ENGLEWOOD, Colo., Sept. 20 /PRNewswire-FirstCall/ -- Global customer care
and billing solutions provider CSG Systems (Nasdaq: CSGS) today announced that
Time Warner National Division has successfully deployed CSG's Advanced
Convergent Platform to support its customer care and billing initiatives.
Through this solution, Time Warner National Division can support 300,000
subscribers in 16 markets nationwide across all lines of business-today and in
the future. By leveraging a single platform to support the customer care and
billing needs of its operation, Time Warner National Division maintains a
holistic view of its customers and the services they use and can leverage
their existing investment to support future services and bundled offerings.
"We are proud to continue to support Time Warner National Division's needs
as it delivers the best possible service -- and services -- to its customers,"
said Mike Scott, President of CSG's Broadband Services Division. "We are also
proud to continue to deliver on our promise of making CSG ACP available to all
of our broadband customers to support their needs today and in the future.
Through the customer-centric view available through ACP, our customers like
Time Warner National Division can leverage a single platform to deliver
innovative cross-product bundling and discounting across all lines of business
on a single bill."
CSG's Advanced Convergent Platform is a combination of billing, customer
care and self-care, operational and reporting solutions specifically designed
to support customers across multiple lines of business.
CSG's Advanced Convergent Platform marks a continued evolution of CCS(R),
CSG's core billing platform; ACSR(R), its front-end customer care interface;
and its suite of ancillary products. ACP provides a single system to support
all services, including VoIP and cable telephony, as well as multi-channel
video and content; high-speed Internet and data services; and next-generation
services.
CSG's enhanced platform maintains a single order entry point that makes it
easy for call center staff to upsell current customers, create innovative
packages and bundled services and maintain an overall view of subscribers and
the services they use.
About CSG Systems
With worldwide headquarters in Englewood, Colo., CSG Systems is a
subsidiary of CSG Systems International, Inc. (Nasdaq: CSGS). CSG and its
wholly-owned subsidiaries serve telecommunications service providers in more
than 40 countries. CSG is a leader in next-generation billing and customer
care solutions for the cable television, direct broadcast satellite, advanced
IP services, next generation mobile, and fixed wireline markets. CSG's unique
combination of proven and future-ready solutions, delivered in both outsourced
and licensed formats, empowers its clients to deliver unparalleled customer
service, improve operational efficiencies and rapidly bring new
revenue-generating products to market. CSG is an S&P Midcap 400 company. For
more information, visit our website at http://www.csgsystems.com.
SOURCE CSG Systems International, Inc.
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Related links:
http://www.csgsystems.com
CONTACT:
Elise Brassell, +1-303-804-4962,
elise_brassell@csgsystems.com, or Liz Bauer, +1-303-804-4065,
liz_bauer@csgsystems.com, both of CSG Systems
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