CSG's Industry-Leading Self-Service Solution Grows by 1 Million Subscribers
in Just Nine Months
ENGLEWOOD, Colo., Sept. 22 /PRNewswire-FirstCall/ -- Global billing and
customer care solutions provider CSG Systems (Nasdaq: CSGS) today announced
that its CSG(R) Care Express product, a solution for broadband and direct
broadcast satellite (DBS) providers that enables online customer self-service,
now serves 3.2 million end subscribers of cable and satellite services.
CSG Care Express allows customers to manage their accounts, view and pay
bills over the Internet and virtually eliminates manual processes carried out
by customer service representatives (CSRs) when taking orders and upgrading
services. Care Express offers convenience for the consumer and saves expense
for the operator as these customers do not have to contact the call center for
routine business.
Today, more than 3.2 million subscribers have registered to use these
services offered by broadband and DBS providers nationwide, powered by CSG
Care Express. CSG has added more than a million end customers to its system
just since last November when the solution managed transactions for 2 million
customers nationwide.
Through broadband and satellite providers across the United States, 28
million subscribers have access to Care Express services. Of those, 3.2
million are registered users, paying bills online and using self-service
options on a regular basis with more than 3,000 new users signing up each day.
CSG Care Express has a greater than 8 percent average adoption rate,
significantly higher than that of the cable industry overall.
"CSG has invested significant resources into helping our clients reach
their customers through as many care channels as possible, from the call
center, to the Web, through the set-top box and beyond," said Dwayne Ruffin,
vice president of Product Management for CSG's Broadband Services Division.
"As customers adopt more advanced services such as High-Speed Data access and
Voice Over IP services, they expect customer care to be available when they
want it and on a more self-serve basis. We've seen tremendous success with
Care Express because we prepared for this demand and as a result, offer one of
the most robust solutions on the market today."
CSG has more than 20 clients live on its Care Express solution today
including Charter Communications, Time Warner Cable, Bright House Networks and
Mediacom.
About CSG(R) Care Express
CSG Care Express enables customers of broadband services providers and
direct broadcast satellite providers (DBS) to perform self-care functions such
as viewing, managing and paying bills over the Internet. Care Express works
with CSG's ACP (Advanced Convergent Platform) core billing solution and offers
three fully-integrated options -- an Electronic Bill Presentment and Payment
(EBPP) module, an Online Ordering and customer Service module and a
Consolidator module, managed in CSG Systems' state of the art service bureau
facility. More than three million customers use Care Express on a regular
basis to pay bills, manage account information and add or change services
without interacting with a call center.
About CSG Systems
With worldwide headquarters in Englewood, Colo., CSG Systems is a
subsidiary of CSG Systems International, Inc. (Nasdaq: CSGS). CSG and its
wholly-owned subsidiaries serve telecommunications service providers in more
than 40 countries. CSG is a leader in next-generation billing and customer
care solutions for the cable television, direct broadcast satellite, advanced
IP services, next generation mobile, and fixed wireline markets. CSG's unique
combination of proven and future-ready solutions, delivered in both outsourced
and licensed formats, empowers its clients to deliver unparalleled customer
service, improve operational efficiencies and rapidly bring new revenue-
generating products to market. For more information, visit our website at
http://www.csgsystems.com.
SOURCE CSG Systems
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Related links:
http://www.csgsystems.com
CONTACT:
Elise Brassell, +1-303-804-4962,
elise_brassell@csgsystems.com, or Liz Bauer, +1-303-804-4065,
liz_bauer@csgsystems.com, both of CSG Systems
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