SAN MATEO, Calif., Sept. 24 /PRNewswire-FirstCall/ -- E.piphany, Inc.
(Nasdaq: EPNY), a full-suite provider of customer relationship management
(CRM) solutions, today announced that AAA of Northern California, Nevada and
Utah, the second largest affiliate of the 45 million member AAA federation, is
expanding its use of the E.piphany CRM software solution to all of its call
centers and district offices. In the second quarter, the AAA affiliate
extended its relationship with E.piphany to include a multi-thousand seat
deployment of the E.6(TM) Service, Sales and Interaction Advisor software
products to better serve its 4 million members.
(Logo: http://www.newscom.com/cgi-bin/prnh/20020724/EPNYLOGO )
"Providing our members with the very best customer service is of paramount
importance to our entire organization," said Daniel St. John, director of
customer relationship management for the AAA affiliate. "We are very excited
about the E.piphany software products because we believe the flexibility,
functionality, and scalability of the E.piphany solution will enable us to
deliver the level of service our members deserve."
AAA currently is implementing the E.6 CRM software suite to seamlessly
connect all customer service departments and provide real-time data to its
call centers, sales and marketing organizations to optimize all customer
interactions. AAA will continue to leverage the E.piphany marketing and
analytics software applications to provide a consolidated view into membership
data that enables its agents to cross-sell and up-sell products and services
across its membership.
"We are very happy to extend our long-term relationship with AAA," said
Karen Richardson, chief executive officer of E.piphany. "The AAA organization
recognizes the importance of empowering all customer-facing channels across
the company with robust intelligence and marketing capabilities. We look
forward to further helping AAA maximize the value of each customer interaction,
using the E.6 Service, Sales and Interaction Advisor software products, to
become a true customer integrated enterprise."
About E.piphany
The E.piphany(R) E.6(TM) CRM Software Suite enables global organizations
to create a Customer Integrated Enterprise and align touchpoints, processes
and technologies around the customer. Built on the industry's most advanced,
service-oriented architecture, the E.6 software solution creates benefits that
cross departments and geographies, and result in rapid, measurable ROI. With
the E.6 Suite of Marketing, Service and Sales software solutions, every
customer interaction is driven by real-time intelligence, enabling businesses
to better understand their customers and optimize every interaction from both
a revenue generation and customer retention viewpoint. More than 460 companies,
including nearly 40 of the Fortune 100, use E.piphany software products to
enhance their customers' experiences while, at the same time, realizing the
companies' business objectives. With worldwide headquarters in San Mateo,
California, E.piphany serves customers in more than 40 countries worldwide.
For more information, visit us at http://www.epiphany.com.
This press release contains forward-looking statements relating to future
customer relationships and results that may be achieved by customers using the
E.piphany E.6 product. Actual results could differ materially from such
forward-looking statements. Factors that could cause actual results to differ
materially from the forward-looking statements include customers' individual
purchasing decisions, delays in market and customers' acceptance and
implementation of the E.piphany E.6 products, intense competition including
the introduction of new products and services by competitors, our ability to
hire and retain qualified personnel, and general economic conditions. These
factors and others are described in more detail in the Company's public
reports filed with the Securities and Exchange Commission, such as those
discussed in the "Risk Factors" section included in the Company's Annual
Report on Form 10-K, Quarterly Reports on Form 10-Q and in the Company's prior
press releases. E.piphany assumes no duty to update any statements made in
this press release.
NOTE: E.piphany and the E.piphany logo are registered trademarks and E6
is a trademark of E.piphany, Inc. All other trademarks are the property of
their respective owners.
SOURCE E.piphany, Inc.
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Related links:
http://www.epiphany.com
Photo Notes:
NewsCom:
http://www.newscom.com/cgi-bin/prnh/20020724/EPNYLOGO
AP Archive: http://photoarchive.ap.org
PRN Photo Desk, 1-888-776-6555 or +1-212-782-2840
CONTACT:
media, Courtney Zoog of E.piphany,
+1-650-356-5863, or czoog@epiphany.com; or Lindsay Stewart of
Access Communications, +1-415-844-6217, or lstewart@accesspr.com,
for E.piphany; or investors, Todd Friedman of E.piphany,
+1-650-356-3934, or tfriedman@epiphany.com
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