PITTSBURGH, Pa., Sept. 26 /PRNewswire/ -- Vocollect, Inc., the world
leader in Voice-Directed Work, announced today that Glidewell Distributing
Co., a privately-owned company serving the food and retail industries, has
successfully implemented Vocollect VoiceLink 3.0 at its distribution center
in Fort Smith, Ark. In a deployment beginning in March, this first customer
to use VoiceLink 3.0 has improved order accuracy, increased worker speed
and reduced training time.
When Glidewell Distributing expanded its business with an acquisition
in October 2005, the company was using a paper-based order selection
process. At that time, the company needed to fulfill more than 800 orders
that were delivered each day through 14 routes across Arkansas and
Oklahoma. With the growing pains of a greatly increased order load, the
last thing Glidewell Distributing wanted was for service to suffer.
"Vocollect Voice and VoiceLink 3.0 not only improved our customer
service, they also have provided an impressive return on investment in less
than nine months," said Nick Glidewell, director of sales at Glidewell
Distributing. "Our order accuracy has improved from 99.03 percent to 99.66
percent, and we have documented labor and store credit savings that total
almost $275,000 annually."
"In addition, we've eliminated order checkers, reduced product 'shorts'
and reduced training from one to two days to just one hour. While we had
some initial concern about the affordability of voice for a company of our
size, it soon became clear that the scalability of Vocollect architecture
would quickly conform to our business needs," said Glidewell.
The company worked with Speech Interface Design, an industrial speech
recognition solutions supplier, to select and install VoiceLink 3.0. The
middleware application from Vocollect combines open source technology --
the Vocollect Voice Integration Platform -- with industry-leading voice
applications to drive process improvements for both operations and
information technology departments.
Vocollect Voice and VoiceLink 3.0 provide Glidewell Distributing with
an infrastructure to achieve consistent task execution, thus vastly
reducing costly truck runs to deliver "missed" products after the initial
delivery. In addition, VoiceLink 3.0 allows supervisors to proactively
manage orders and take action on order "shorts" just seconds after
discovered, rather than at the end of an assignment -- ultimately ensuring
on-time, accurate deliveries.
"With Vocollect Voice and VoiceLink 3.0, our customers can be certain
of our ability to deliver the highest value for their investment in Voice-
Directed Work," said Jack LeVan, Vocollect chief executive officer. "As the
market and innovation leader in applying voice to improve work in the
global supply chain and beyond, we are always building new applications
that deliver maximum ROI, improve user satisfaction and safety, and
increase productivity."
About Vocollect
Since 1987, Vocollect Inc. has delivered proven performance
improvements in productivity, accuracy, cost reduction and worker
satisfaction for mobile employees. Vocollect Voice literally talks people
through their daily tasks, replacing cumbersome lists and traditional data
capture methods with hands- free, personal voice dialogs. Through a premier
global network of certified resellers and supply chain performance experts,
hundreds of thousands of people on six continents use Vocollect Voice to
improve work every day. Vocollect is headquartered in Pittsburgh, Pa.,
U.S.A., and supports its clients and resellers through offices in Europe,
the Americas and Asia. For more information, visit
http://www.vocollect.com. Vocollect(R), Vocollect Voice(R), VoiceLink(R)
and Voice-Directed Work(R) are registered trademarks of Vocollect Inc. All
rights reserved.
About Speech Interface Design
Speech Interface Design Inc. is a Pittsburgh, Pa.-based company,
founded in 1993 and is located on Pittsburgh's North Side. The company's
main focus is industrial and logistics applications of speech/voice
technology. Speech Interface Design also integrates bar code and other
cutting-edge technologies in their solutions. For more information, visit
http://www.speech-interface.com.
About Glidewell Distributing
Glidewell Distributing Co. was founded in 1946 and services convenience
stores and other retailers throughout Arkansas and Oklahoma from its
headquarters in Fort Smith. Always family-owned and family-operated,
Glidewell continues to invest in technology to help the company as well as
each of its customers become more profitable. From candy and paper goods to
frozen foods and tobacco, Glidewell supplies what America buys and backs it
all up with friendly, hands-on customer service. Visit Glidewell at
http://www.CstoreSuccess.com.
SOURCE Vocollect, Inc.
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Related links:
http://www.vocollect.com
http://www.speech-interface.com
http://www.CstoreSuccess.com
CONTACT:
Company, Susan Muttart of Vocollect, Inc.,
+1-412-349-2543, scmuttart@vocollect.com; or Media, Andrea
Goodall of Padilla Speer Beardsley, +1-612-455-1702,
agoodall@psbpr.com, for Vocollect, Inc.
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