CSG to Deliver Kenan FX Solutions and Billing Operations Expertise to Support
BSNL's Wireless, IP and Fixed Line Subscribers
NEW DELHI, India, Sept. 27 /PRNewswire-FirstCall/ -- CSG Systems
(Nasdaq: CSGS) today announced that it has been selected to provide convergent
customer care and billing solutions to BSNL, the leading telecommunications
services provider in India.
(Logo: http://www.newscom.com/cgi-bin/prnh/20020627/CSGSLOGO)
Under a 10-year agreement, CSG's Kenan FX solutions and its services
expertise will be leveraged to support BSNL's subscribers across all of the
operators' lines of business, including GSM wireless, IP and fixed line
services.
Following a comprehensive selection process, BSNL selected Kenan FX for
its proven capabilities for operators with complex convergent service
offerings and for its ability to support BSNL's projected subscriber growth
over the next decade.
BSNL also cited CSG's proven solutions and experience in supporting its
nationwide GSM wireless subscribers as a key factor in expanding its
partnership with CSG, which began in 2002 when the operator deployed Kenan/BP
to support its initial rollout of GSM services across India. Today, CSG's
billing solution supports approximately 9 million GSM subscribers for BSNL.
"CSG is proud to continue to play a key role in supporting the expanding
telecommunications industry in India -- one of the largest and fastest-growing
markets in the world. We are especially proud to forge this long-term
partnership with BSNL as it pioneers a new era of delivering convergent
telecommunications services to millions of subscribers leveraging a single,
powerful billing and customer framework," said Hank Bonde, President of CSG's
Global Software & Services Division. "CSG's world-class solutions and
expertise will help BSNL dramatically reduce operating costs and deliver a
consistently high-quality customer service experience while supporting a
fast-growing subscriber base and rolling out innovative bundled service
offerings."
In a multi-phased project, BSNL will upgrade its current version of
Kenan/BP to the latest version of the billing platform that is part of the
Kenan FX business framework to support its GSM subscriber base today and in
the future. BSNL also will extend the use of Kenan FX to support all lines of
businesses as part of a company-wide initiative to standardize billing
platforms across the organization.
Over the course of the partnership, BSNL also will deploy other solutions
within the Kenan FX portfolio, including CSG's Orders, Roaming and CSG Data
Mediation solutions. Combined, CSG's Kenan FX solutions will deliver an
end-to-end support of BSNL's subscribers across all services, providing the
operator with a holistic view of its subscriber base and enabling it to
quickly and effectively roll out bundled, convergent offerings to its
customers.
CSG's Professional Services organization will lead the implementation of
the Kenan FX solutions as well as many other third-party software products.
CSG's Professional Services team also will work on-site at BSNL to develop
a world class billing operations organization and provide comprehensive
day-to-day support for its billing and mediation platforms. CSG also will
play a key role in coordinating numerous other strategic initiatives, such as
developing standard operating procedures; enhancing business process to
optimize efficiency; providing best practice recommendations for operating
processes and business reporting; leveraging the billing system to drive
greater competitive advantage and creating an overall architectural framework
for its billing and customer care infrastructure. CSG will also ensure
effective knowledge and skills transfer by developing a skilled in-house
resource pool to support BSNL's billing infrastructure.
CSG is the leading billing and customer care solutions provider in the
dynamic Indian telecommunications marketplace, supporting millions of
subscribers across multiple services including content, broadband, wireless,
wireline and IP.
According to India's Ministry of Communications and IT, India has crossed
the 100-million telephone mark to become the fifth largest telecom network in
the world after China, the US, Japan and Germany. By 2007, the Ministry
estimates that the country will have 250 million telephones and tele-density
will be about 22 percent.
About BSNL
On October 1, 2000 the Department of Telecom Operations, Government of
India became a corporation and was christened Bharat Sanchar Nigam Limited
(BSNL). Today, BSNL is the No. 1 Telecommunications Company and the largest
Public Sector Undertaking of India with authorized share capital of
$3977 million and net worth of $14.32 billion. It has a network of over
45 million lines covering 5000 towns with over 35 million telephone
connections.
With the latest digital switching technology like OCB, EWSD, AXE-10,
FETEX, NEC, etc. and widespread transmission networks including SDH systems up
to 2.5 gbps, DWDM systems up to 80 gbps, Web telephony, DIAS, VPN, Broadband
and more than 400,000 data customers, BSNL continues to serve this great
nation.
Its responsibilities include the improvement of the already impeccable
quality of telecom services, expansion of telecom networks, introduction of
new telecom services in all villages and instilling confidence among its
customers.
About CSG Systems
With worldwide headquarters in Englewood, Colo., CSG Systems is a
subsidiary of CSG Systems International, Inc. (Nasdaq: CSGS). Serving
telecommunications service providers in over 40 countries, CSG is a leader in
next-generation billing and customer care solutions for the cable television,
direct broadcast satellite, advanced IP services, next generation mobile, and
fixed wireline markets. CSG's unique combination of proven and future-ready
solutions, delivered in both outsourced and licensed formats, empowers its
clients to deliver unparalleled customer service, improve operational
efficiencies and rapidly bring new revenue-generating products to market. For
more information, visit our website at http://www.csgsystems.com.
SOURCE CSG Systems
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Related links:
http://www.csgsystems.com
Photo Notes:
NewsCom:
http://www.newscom.com/cgi-bin/prnh/20020627/CSGSLOGO
AP Archive: http://photoarchive.ap.org
PRN Photo Desk, photodesk@prnewswire.com
CONTACT:
Sherie Ng of CSG Systems Asia Pacific, 65
6883 1912, sherie_ng@csgsystems.com, or Liz Bauer of CSG Systems,
+1-303-804-4065, liz_bauer@csgsystems.com
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