Liberal Arts College Joins Growing List of Higher Education Customers, Gaining
Better Pricing and Support
CARY, N.C., Sept. 29 /PRNewswire/ -- Bandwidth.com, a leading provider of
Internet access for businesses, today announced that Hamilton College is the
latest in a growing list of higher education customers. Hamilton College in
Clinton, NY joins Cape Fear Community College and more than a dozen other
colleges and universities that have already gained better pricing and support
for Internet connectivity through Bandwidth.com.
Hamilton College has a strong commitment to provide the network and
telecommunications services necessary to ensure a reliable, secure, efficient
network and telecommunications environment to facilitate access to resources
for the campus community. Each year, Internet access is needed for more than
1800 students and 500 employees.
Hamilton had used the same Internet access provider for more than
10 years. Earlier this year, Joseph Karam, director of network and
telecommunications services, set out to increase Hamilton's bandwidth and
wanted the best pricing and support available. Through Bandwidth.com, Karam
purchased a T3 from MCI along with a router maintenance agreement and support.
"Bandwidth.com helped us get 45 megabits of bandwidth for just a little
more than what we had previously paid for only 15 megabits," explained Karam.
"Bandwidth.com went out on our behalf to find the best solution for Hamilton
College and they were able to get better pricing and support from the carrier
than we ever could have directly."
Bandwidth.com also provided Karam and his team with one reliable point of
contact throughout the entire purchasing and implementation process. "The
Bandwidth.com team did a great job of keeping us in the loop, and kept moving
on a list of action items to ensure that the cutover went smoothly. They also
followed up with us on a regular basis, continuously asking where they could
make improvements," Karam added.
Kris Pratt, network administrator for Cape Fear Community College had
similar praise for Bandwidth.com. "Working with Bandwidth.com made the entire
process painless. With one simple phone call to Bandwidth.com, I got all the
quotes I needed and was able to make the right decision based on the
information they provided," said Pratt. "It was also beneficial to have one
point of contact at Bandwidth.com manage the entire installation process for
me, and to keep me up to date every step of the way."
To ensure the best service possible, Bandwidth.com employs a number of
unique customer service tools including the Pricing Portfolio, Installation
Advantage and Trouble Ticket Accelerator, all of which are accessible through
its customer service portal. Bandwidth.com's Pricing Portfolio provides price
quotes from every major carrier that offers service to a customer's location.
The Installation Advantage lets customers monitor the progress of their
installations online. In addition, they have access to Bandwidth.com's
experienced provisioning team to help answer questions and troubleshoot any
difficulties during the installation process. The Trouble Ticket Accelerator
enables the customer to place a trouble ticket directly with the carrier, but
lets them leverage Bandwidth.com's partnership to get quicker resolution.
"Colleges and universities are often tasked with providing Internet access
to thousands of students, faculty and staff on a limited budget, with limited
IT support," said Henry Kaestner, CEO, Bandwidth.com. "We understand that
getting the best possible pricing from the major network providers is the best
way to meet the needs of our higher education customers. At the same time,
the connectivity is also mission-critical for students, staff and faculty, so
circuit reliability, customer service and responsiveness has to be top notch."
About Hamilton College
Hamilton, a liberal arts college with an emphasis on individualized
instruction and independent research, is a national leader in teaching
effective writing and persuasive speaking. It was founded 1793 as the
Hamilton-Oneida Academy and was chartered in 1812 as Hamilton College. Today,
it is third oldest college in New York State.
About Bandwidth.com
Over the past five years, Bandwidth.com has revolutionized the acquisition
of Internet access for small to medium sized businesses. As the market-leading
intermediary between telecom providers and customers, Bandwidth.com has
created a new way for businesses to purchase Internet access. Through its
relationship with leading telecom providers, Bandwidth.com offers unparalleled
selection, price and service. The company's unique methodology and experienced
team ensure accountability and service superior to traditional Internet access
providers. Bandwidth.com has met the Internet access needs of nearly 2,000
customers, selling more than $2.5 million of data connectivity monthly. For
more information, visit http://www.bandwidth.com/.
SOURCE Bandwidth.com
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Related links:
http://www.bandwidth.com
CONTACT:
Shawn Ramsey-Kroboth of SRK Communications,
+1-919-359-0947 or shawn@srkcommunications.com, for Bandwith.com
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