Vantage Provides AAA Executives With Real-time Performance Dashboards on
Key Sales and Service Application
DETROIT, Sept. 30 /PRNewswire-FirstCall/ -- Compuware Corporation
(Nasdaq: CPWR) today announced AAA Michigan uses Compuware Vantage to
proactively prevent problems and improve the end-to-end performance of its
business-critical sales and service application.
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"AAA had no systematic way to monitor performance from the standpoint
of our most important end users -- insurance agents and call center
representatives," said Auto Club Group - AAA CIO Brent Stahlheber. "We were
flying in the fog without radar. We still relied on individual users to
tell us how we were doing and how the application was performing."
Real-time performance information proved especially critical when AAA
went live with a new platform for its most important sales and services
application. Vantage provided insight immediately and allowed the technical
team to tune and tweak the system configuration. "Prior to Vantage, we went
out in the field with a stop-watch, manually timing a typical transaction,"
said Stahlheber.
After a formal RFI/RFP process, AAA chose the market's leading end-user
experience and application performance management solution, Vantage. Within
the first month, Vantage greatly reduced AAA's resource-intensive manual
troubleshooting process. By doing so, AAA has minimized the business impact
on customers and therefore on revenue.
Using Vantage, the AAA IT team worked diligently to diagnose the source
of the company's application performance slowdown. Vantage quickly
pinpointed the proxy server tier as the response-time bottleneck,
eliminating the typical war room approach to troubleshooting. Deeper
analysis with Vantage identified the problem's root cause.
Vantage continues to provide AAA executives real-time dashboards that
display beneficial, business-relevant information on the sales and service
application. As an added value, IT and business managers now have more
meaningful interactions about the application service IT is providing to
the business.
"Vantage has become a staple of my work," said Stahlheber. "Vantage
provides fact-based information that enables us to analyze where the real
problems are, and has minimized the resources required for
troubleshooting."
"We're pleased to help reputable companies, such as AAA, optimize
end-to-end application performance to exceed the expectations of their
customers," said Steve Tack, Vice President IT Service Management,
Compuware. "And that's more than supplying market-leading solutions; it's
also providing decades of experience to make sure those tools are
delivering the most benefit possible."
AAA Michigan specializes in travel services, auto, home and life
insurance, and fixed-rate annuities to more than 1.6 million members in
Michigan. It is part of The Auto Club Croup (ACG), the largest affiliation
of AAA clubs in the Midwest, with approximately 4.1 million members in
eight states.
Compuware Corporation
Compuware Corporation makes IT rock around the world, helping CIOs
optimize IT performance to achieve business goals. Compuware solutions
accelerate the development, improve the quality and enhance the performance
of critical business systems while enabling CIOs to align and govern the
entire IT portfolio, increasing efficiency, cost control and employee
productivity throughout the IT organization. Founded in 1973, Compuware
serves the world's leading IT organizations, including 92 percent of the
Fortune 50 companies. Learn more about Compuware at
http://www.compuware.com .
Press Contact
Sean M. Patrick, Communication Analyst, Compuware Communications and
Investor Relations, sean.patrick@compuware.com, 313-227-5594
For Sales and Marketing Information
Compuware Corporation, One Campus Martius, Detroit, MI 48226,
800-521-9353, http://www.compuware.com
SOURCE Compuware Corporation
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http://www.compuware.com
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CONTACT:
Sean M. Patrick, Communication Analyst,
Compuware Communications and Investor Relations, +1-313-227-5594,
sean.patrick@compuware.com; Sales and Marketing, Compuware
Corporation, +1-800-521-9353
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