Exclusive Feature Allows Customized Responses to Frequent Guests
PARSIPPANY, N.J., Oct. 10 /PRNewswire/ -- Galileo International-connected
travel agents worldwide now have the highest-level, state-of-the-art
connectivity to the most accurate and timely hotel information and
availability with Galileo's new RoomMaster(R) Inside Shopper(TM).
Inside Shopper provides travel agents direct access to the reservation
systems of participating hotels at all stages of the booking process, starting
with the initial inquiry, to offer live availability, rates and inventory.
Marriott International is Inside Shopper's premier hotel partner, providing
Galileo agents direct access to Marriott's inventory.
Exclusive to Galileo's Inside Shopper customers, Galileo allows travel
agents to include frequent guest numbers in the availability request so that
participating hotels can tailor their responses to specific travelers. For
example, Marriott guarantees room availability for high-level frequent guests
and with Inside Shopper, Marriott can now provide a customized response to
special customers from the initial availability request.
"Inside Shopper will provide agents with consistent data throughout the
entire booking process," says Louise Meyer, Galileo's director of Hotel
Business Development. "This will give travel agents greater reliability and
confidence in the product they are booking and will save them a great deal of
time. Our exclusive ability to include frequent guest numbers in the
availability request allows hotels to recognize their premier customers while
helping agents provide superior service that builds customer loyalty."
"Thanks to Galileo's Inside Shopper, we can now provide travel agents with
the most accurate and up-to-date rate and availability data directly from
Marriott's central reservations system, allowing single image inventory
through all electronic channels," said Bruce Wolff, Marriott's senior vice
president for Distribution Sales and Marketing. "When used in conjunction
with Marriott's EM master chain code, the functionality provides agents with
the data to give their clients the most comprehensive hotel information
available."
"Inside Shopper provides our hotel partners with the next-generation of
seamless selling capabilities they need to offer the best customer service and
support," said Michael W. McCormick, senior vice president Hospitality and
Leisure Services for Cendant's Travel Distribution Services Division, which
also oversees WizCom, TRUST International, and THOR operations. "Inside
Shopper is part of our larger mission to provide our customers with a higher
level of distribution capabilities at the value they demand."
Inside Shopper also has a new screen layout that provides clearer, more
concise information on the initial availability screen.
About Galileo International
Galileo International is a global technology leader. Its core business is
providing electronic global distribution services for the travel industry
through its computerized reservation systems, leading-edge products and
innovative Internet-based solutions. Galileo is a value-added distributor of
travel inventory dedicated to supporting its travel supplier, agency and
corporate customers and, through them, expanding traveler choice. A
subsidiary of Cendant Corporation (NYSE: CD), Galileo is part of Cendant's
Travel Distribution Services Division, headquartered in Parsippany, New
Jersey, U.S.A., and has offices worldwide. Visit http://www.galileo.com .
About Marriott International
Marriott International, Inc. (NYSE: MAR), a leading worldwide hospitality
company celebrating its 75th Anniversary in 2002, has over 2,600 operating
units in the United States and 64 other countries and territories. Marriott
International operates and franchises hotels under the Marriott, JW Marriott,
The Ritz-Carlton, Renaissance, Residence Inn, Courtyard, TownePlace Suites,
Fairfield Inn, SpringHill Suites and Ramada International brand names;
develops and operates vacation ownership resorts under the Marriott Vacation
Club International, Horizons, The Ritz-Carlton Club and Marriott Grand
Residence Club brands; operates Marriott Executive Apartments; provides
furnished corporate housing through its Marriott ExecuStay division; and
operates conference centers. Other Marriott businesses include senior living
communities and services, and wholesale food distribution. The company is
headquartered in Washington, D.C., and has approximately 145,000 employees.
In fiscal year 2001, Marriott International reported systemwide sales of
$20 billion. For more information or reservations, please visit the web site
at http://www.marriott.com .
SOURCE Galileo International
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Related links:
http://www.marriott.com
http://www.galileo.com
Company News On-Call:
http://www.prnewswire.com/comp/121034.html
CONTACT:
Taylor Allis of Galileo International,
+1-303-397-5424, or taylor.allis@galileo.com
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