ATLANTA, Oct. 11 /PRNewswire/ -- Powell, Goldstein, Frazer & Murphy LLP
announced today that it has outsourced its Help Desk functions to
IntelliTeach, a computer software support company.
Chuck Vann, Chief Operating Officer, commented, "Outsourcing our IT
helpdesk is a strategic move designed to provide critical support to our
technology users. With the rapidly changing software and hardware used in law
firms today, it is crucial to have support staff knowledgeable on many
different software packages. The depth and breadth of understanding of the
software packages that IntelliTeach offers is something we never could have
provided with our own Firm resources."
Lance Waagner, President of IntelliTeach, is enthusiastic about this
opportunity. He stated that, "IntelliTeach is pleased to partner with Powell,
Goldstein, Frazer & Murphy to provide their firm with industry leading help
desk outsourcing. We realize that it is more important than ever to improve
service while reducing costs and are looking forward to accomplishing this
goal for the firm."
IntelliTeach will support the Firm's 650+ software users. The company
provides 24 x 7 x 365 coverage, answers 90% or more of the calls "live," and
guarantees a 10-minute call back on email or voicemail.
Powell, Goldstein, Frazer & Murphy, LLP was established in 1909, and the
firm employs more than 300 attorneys providing legal counsel in a wide variety
of practices from offices in Atlanta and Washington, D.C. For further
information on Powell Goldstein, visit the firm's Web site at http://www.pgfm.com .
IntelliTeach is a legal specific software support company based in
Atlanta. Founded in 1997, the company provides support to over 100
organizations throughout the U.S. and abroad. For further information on
IntelliTeach, visit the company's Web site at http://www.intelliteach.com .
SOURCE Powell, Goldstein, Frazer & Murphy LLP
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Related links:
http://www.pgfm.com
http://www.intelliteach.com
CONTACT:
Chuck Vann or Carol Todd Thomas, both of
Powell, Goldstein, Frazer & Murphy LLP, +1-404-572-6719 or 6613
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