Charter Communications Now Using Full Capabilities of CSG Care Express
ENGLEWOOD, Colo., Oct. 11 /PRNewswire-FirstCall/ -- Leading global
customer care and billing solutions provider CSG Systems (Nasdaq: CSGS) today
announced that Charter Communications, Inc. ("Charter"), a broadband
communications company, is now actively using all of the capabilities of
CSG(R) Care Express to deliver more customer care options to its customers.
(Logo: http://www.newscom.com/cgi-bin/prnh/20020627/CSGSLOGO )
Charter provides broadband services to the home, including digital cable
television, high-speed Internet and phone service to over six million
customers nationwide. To provide a higher quality of customer service and
offer more convenient options for customer care, Charter began offering CSG
Care Express capabilities to its customers in 2002 and has continued to add
additional components of the solution over time to further build out its
online customer care services.
CSG Care Express allows customers to view, manage and pay bills over the
Internet and virtually eliminates manual processes carried out by customer
service representatives when taking orders and upgrading services. Charter is
actively using all of the components of Care Express, including Electronic
Bill Presentment and Payment, Self-Care, and Consolidator, the newest module
that allows customers to pay bills from their broadband service provider
through their choice of over 1,500 banks and financial services web sites.
Today, more than 300,000 Charter customers use Care Express to manage
their accounts online.
"Delivering the most advanced services to our customers and making it easy
for them to do business with us is among our top priorities," said Charter
Vice President of Information Technology Judith Howard. "By allowing our
customers to maintain their account information, change service packages and
pay their monthly bill through Charter's Web site or financial Web sites, CSG
Care Express helps us achieve those goals."
"As broadband operators like Charter roll out voice and other advanced
services, the ability to serve the customer through a variety of channels
becomes critical," said Dwayne Ruffin, Vice President of Product Management
for Broadband Services at CSG. "Customer self-care is not only a cost-saving
measure, it also gives consumers what they want -- an easy way to interact
with their provider on their terms."
About CSG(R) Care Express
CSG Care Express enables customers of broadband services providers and
direct broadcast satellite providers (DBS) to perform self-care functions such
as viewing, managing and paying bills over the Internet. Care Express works
with CSG's ACP (Advanced Convergent Platform) core billing solution and offers
three fully-integrated options -- an Electronic Bill Presentment and Payment
(EBPP) module, a Self-Care module and a Consolidator module, managed in CSG
Systems' state of the art service bureau facility. More than two million
customers use Care Express on a regular basis to pay bills, manage account
information and add or change services without interacting with a call center.
About Charter Communications
Charter Communications, Inc., a broadband communications company, provides
a full range of advanced broadband services to the home, including cable
television on an advanced digital video programming platform via Charter
Digital(TM), Charter High-Speed(TM) Internet service and Charter
Telephone(TM). Charter Business(TM) provides scalable, tailored and
cost-effective broadband communications solutions to organizations of all
sizes through business-to-business Internet, data networking, video and music
services. Advertising sales and production services are sold under the
Charter Media(R) brand. More information about Charter can be found at
http://www.charter.com.
About CSG Systems
With worldwide headquarters in Englewood, Colo., CSG Systems is a
subsidiary of CSG Systems International, Inc. (Nasdaq: CSGS). CSG and its
wholly-owned subsidiaries serve telecommunications service providers in more
than 40 countries. CSG is a leader in next-generation billing and customer
care solutions for the cable television, direct broadcast satellite, advanced
IP services, next generation mobile, and fixed wireline markets. CSG's unique
combination of proven and future-ready solutions, delivered in both outsourced
and licensed formats, empowers its clients to deliver unparalleled customer
service, improve operational efficiencies and rapidly bring new
revenue-generating products to market. For more information, visit our
website at http://www.csgsystems.com.
SOURCE CSG Systems
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Related links:
http://www.csgsystems.com
Photo Notes:
NewsCom:
http://www.newscom.com/cgi-bin/prnh/20020627/CSGSLOGO
AP Archive: http://photoarchive.ap.org
PRN Photo Desk, photodesk@prnewswire.com
CONTACT:
Elise Brassell, Corporate Communications,
+1-303-804-4962, elise_brassell@csgsystems.com, or Liz Bauer,
Investor Relations, +1-303-804-4065, liz_bauer@csgsystems.com,
both of CSG Systems
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