CSG Supports 130 Customer Sites, Reaching More Than 6 Million Digital Cable
Subscribers With Video-on-Demand Services
ENGLEWOOD, Colo., Oct. 12 /PRNewswire-FirstCall/ -- Global customer care
and billing solutions provider CSG Systems (Nasdaq: CSGS) today announced that
it has reached a new milestone in the number of markets and digital cable
television subscribers it supports with Video-on-Demand (VOD) services.
(Logo: http://www.newscom.com/cgi-bin/prnh/20020627/CSGSLOGO)
Across its broadband customer base, CSG reaches 130 divisions,
representing more than six million digital cable subscribers with support for
VOD services. Through its customer care and billing product set designed to
support broadband services customers, CSG provides a seamless system to enable
customers to order, purchase, conduct customer service inquiries and receive
an invoice for VOD services.
According to a recent report by Stratecast Partners, VOD deployments have
increased steadily across all of the broadband operators, with various sources
estimating that close to half of all digital cable homes now have access to
Video-on-Demand services.
"Video-on-Demand is becoming a critical service initiative for broadband
operators in North America today, particularly as part of their effort to
enhance the value of their digital cable services and achieve competitive
differentiation," said Mike Smith, managing director of research, Stratecast
Partners. "Operators need the ability to deliver programming and content to
their customers in ways that optimize the customer experience, which will
inevitably help limit customer churn. To do this, operators need billing and
customer care systems that enable seamless ordering, fulfillment and billing
of these services."
"Broadband providers are offering services such as VOD to entice
subscribers to move to digital cable and ultimately, to more advanced services
such as Voice over IP," said Dwayne Ruffin, vice president of broadband
product management for CSG. "If an operator can successfully offer VOD and
create a positive customer experience, they are more likely to get those
customers to try the more advanced services that will soon be available. CSG
supports this entire process from supporting today's content to the IP-based
services yet to come."
Currently, CSG processes 111 million transactions per day on behalf of its
broadband clients, touching one-third of all U.S. households or more than
44 million end customers each month through its customer care and billing
services.
About CSG Systems
With worldwide headquarters in Englewood, Colo., CSG Systems is a
subsidiary of CSG Systems International, Inc. (Nasdaq: CSGS). CSG and its
wholly-owned subsidiaries serve telecommunications service providers in more
than 40 countries. CSG is a leader in next-generation billing and customer
care solutions for the cable television, direct broadcast satellite, advanced
IP services, next generation mobile, and fixed wireline markets. CSG's unique
combination of proven and future-ready solutions, delivered in both outsourced
and licensed formats, empowers its clients to deliver unparalleled customer
service, improve operational efficiencies and rapidly bring new
revenue-generating products to market. For more information, visit our
website at http://www.csgsystems.com.
SOURCE CSG Systems
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Related links:
http://www.csgsystems.com
Photo Notes:
NewsCom:
http://www.newscom.com/cgi-bin/prnh/20020627/CSGSLOGO
AP Archive: http://photoarchive.ap.org
PRN Photo Desk, photodesk@prnewswire.com
CONTACT:
Elise Brassell, +1-303-804-4962,
elise_brassell@csgsystems.com, or Liz Bauer, Investor Relations,
+1-303-804-4065, liz_bauer@csgsystems.com, both of CSG Systems
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