BOSTON, Oct. 13 /PRNewswire-FirstCall/ -- To compete and succeed in
today's business environment, organizations are looking for ways to do more
with less and to drive improved customer service and productivity across
increasingly distributed enterprises. New Internet Protocol (IP) telephony
and multimedia contact center technologies offer a way to realize such
business improvements, while delivering cost efficiencies and savings that can
improve an organization's bottom line.
Avaya Inc. (NYSE: AV), a leading global provider of business
communications software, systems and services, will highlight strategies
companies can use to incorporate these new technologies during Voice on the
Net (VON) October 18-21, at the Hynes Convention Center. VON is one of the
telecommunications industry's largest trade shows focused on the "Voice over
the Internet" revolution.
At booth 1304, Avaya will demonstrate cost-effective approaches to IP
telephony and contact center solutions for both service providers and
businesses that can help them stay competitive -- linking a company's
headquarters, branch offices, home offices and mobile workers to improve
collaboration and deliver consistent customer service. Avaya is the market
leader for IP telephony solutions globally.(1)
"Avaya's objective is to help companies of all types and sizes take
advantage of the business benefits that IP telephony and multimedia contact
center solutions deliver," said Denzil Samuels, Avaya vice president and
general manager, Service Provider Division. "We offer solutions that help
companies leverage their existing resources and do far more with less capital
outlay."
IP telephony is a software-based technology that transmits voice as data
over a computer network. Avaya executives will provide insight on this
emerging technology as they speak and participate on several panels,
discussing topics that range from virtual IP business models to mobility tools
that support workers on the go:
-- Denzil Samuels will deliver his perspective on "The IP Communications
Industry" at 5:30 p.m. Wednesday, October 20.
-- Jonathan Cohen, director, Solutions and Technology Integration, will
participate on a mobility panel from 1:30 to 2:45 p.m. Monday, October
18.
-- Darrell Wing, Avaya director and product manager, Service Provider
Division, will present "Ways Avaya Can Drive Powerful Returns through
Service Provider Delivered Solutions" at 12:30 p.m. Tuesday, October
19, on the exhibit floor.
-- Don Price, Avaya chief technical officer, Service Provider Division,
will present "After the Smoke Clears ... Living with an IP PBX"
beginning at 3:15 p.m. Tuesday, October 19.
-- Wendy Bohling, Avaya product management director, Service Provider
Division, will participate in the competitive VON Enterprise Forum
General Session IP PBX Showdown scheduled for 2:45 p.m. Wednesday,
October 20.
On the exhibit floor, Avaya will demonstrate Session Initiation Protocol
(SIP)-based enterprise instant messaging capabilities that improve employee
collaboration, Avaya gateways that are a key component of converged mobility
solutions, and Avaya IP soft phones that are powered by the company's flagship
Avaya Communication Manager IP telephony software, delivering telephony
capabilities on a PC or laptop computer. Avaya's exhibit also will feature
Avaya Interaction Center, a comprehensive, multimedia contact management
solution that delivers seamless integration between customer voice, email and
web communications and enterprise business processes. These capabilities
deliver a more seamless branded experience by leveraging customer information
and transaction history to route contacts to the best enterprise resource.
Avaya Communication Manager and Avaya Interaction Center are part of the
company's award-winning suite of IP-based MultiVantage(TM) Communications
Applications, which encompass telephony, contact centers, messaging and
unified communication.
A new Avaya portfolio of audio conferencing solutions for maximizing
collaboration will be demonstrated by Spectel (Booth #419). Avaya recently
announced the acquisition of Spectel, a leading provider of audio conferencing
solutions delivered through service providers. Together, Avaya and Spectel
provide enterprises with key technologies for next-generation converged
communications.
About Avaya
Avaya Inc. designs, builds and manages communications networks for more
than 1 million businesses worldwide, including over 90 percent of the FORTUNE
500(R). Focused on businesses large to small, Avaya is a world leader in
secure and reliable Internet Protocol (IP) telephony systems and
communications software applications and services. Driving the convergence of
voice and data communications with business applications -- and distinguished
by comprehensive worldwide services -- Avaya helps customers leverage existing
and new networks to achieve superior business results. For more information
visit the Avaya website: http://www.avaya.com .
(1) Synergy Research Group, 2Q04.
SOURCE Avaya Inc.
 back to top
Related links:
http://www.avaya.com
CONTACT:
Media: Robyn Roberts, +1-908-953-7805,
rrroberts@avaya.com, or Investors: Matt Booher, +1-908-953-7500,
mbooher@avaya.com, both of Avaya Inc.
|
