Call center users will benefit from GN 8210's ability to reduce incoming noise
from callers; Delivers productivity, safety, and sound quality enhancements
NASHUA, N.H., Oct. 19 /PRNewswire/ -- GN Netcom today announced that
British Telecom (BT) has chosen to use its GN 8210 digital headset amplifier
for more than 20,000 employees throughout its 42 call centers in Great Britain
and India. BT selected the GN 8210 digital amplifier after receiving
successful feedback from BT's Dundee Call Center and two subsequent telephony
platforms.
"GN Netcom and BT share a commitment to making workplaces more efficient
and productive," said Vince O'Brien, BT Account Director for GN Netcom. "We're
pleased that the GN 8210 will have an impact on BT's work practices, resulting
in shorter call times, increased productivity, and by cutting out the crackle,
improved staff comfort."
Fluctuation in sound quality and line interferences are common problems in
busy call center environments, often leading to agents struggling to hear --
and be heard -- against background noise at both ends of conversation. The GN
8210 digital headset amplifier digitizes and dramatically enhances audio from
the caller -- while deleting distracting background noises such as
environmental sounds and cell phone interference. In addition, the DSP chip
in the GN 8210 enables a range of other features including automatic volume
adjustment, unsurpassed acoustic protection and spike filtering, and
customizable sound preferences.
"As a user of the GN 8210, I can attest to its benefits, including
enhanced sound quality and acoustic protection," said Brian Cotton, Vice
President with Frost & Sullivan. "In my opinion, GN Netcom has a market
advantage, since its primary competitor -- Plantronics -- does not appear to
offer a comparable product."
"BT has an extremely rigorous health and safety policy and providing its
staff with high quality equipment in a safe and comfortable environment is a
high priority," said Mike Fraser, BT Project Manager. "We are delighted that
BT employees will soon be enjoying top-notch digital sound quality delivered
by GN Netcom's innovative GN 8210 digital headset amplifier."
GN Netcom worked closely with BT to integrate the new technology to suit
call center needs. GN Netcom has been the exclusive supplier of headsets
through BT for more than six years and the company was one of the first to try
its new digital amplifier.
About GN Netcom
GN Netcom, a division of GN Store Nord, is the global leader in personal
communications devices, providing innovative, high-quality solutions for both
secure wireless and corded hands-free applications. The GN Netcom product
line includes headsets and multi-purpose amplifiers for use with virtually any
telephone and with such diverse technologies as speech recognition software,
VoIP, and Bluetooth-enabled communications. GN Netcom focuses on the contact
center, office, and mobile market segments; it has offices, factories, and
development centers in 23 countries and sells products in over 100 countries
around the world. GN Netcom's primary competitor in North America is
Plantronics, Inc. For further company information please visit
http://www.gnnetcom.com. For information about products please visit
http://www.gnnetcom.com/usa or call 1-800-826-4656.
About GN Store Nord
GN Store Nord has helped people connect since 1869. Initially, as a
telegraph company and now as a global market leader in personal communications
providing increased mobility and quality of life for users. GN Store Nord
develops and manufactures headsets for hands-free communication, hearing
instruments and audiologic diagnostics equipment. GN Store Nord products are
marketed globally. GN Store Nord is traded on the Copenhagen Stock Exchange
(Reuters: GN.CO; Bloomberg: GGNDF).
All brand and product names are trademarks of GN Netcom or their
respective holders.
Contact:
Niamh Mahon
Edelman
212-704-8256
niamh.mahon@edelman.com
SOURCE GN Netcom
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Related links:
http://gnnetcom.com
Company News On-Call:
http://www.prnewswire.com/comp/128300.html
CONTACT:
Niamh Mahon of Edelman, +1-212-704-8256,
niamh.mahon@edelman.com
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